We’re seeking a hands-on Microsoft Dynamics AX 2012 ERP System Admin focused on functional/system administration and Production stability. The role centers on operations, incident response, configuration, integrations (AIF), batch orchestration, security, and reporting—while coordinating with developers and vendors for code-level fixes. Coding is incidental; you should be able to interpret logs and X++ stack traces and shepherd fixes through change management.
Key Responsibilities
- Own day-to-day uptime, performance, and integrity of AX 2012 Production and key lower environments.
- Administer AOS instances, Batch server configuration/queues/classes, and AIF inbound/outbound ports and endpoints (NetTCP/HTTP/FILE/MSMQ).
- Monitor and tune SSRS execution (with DBA), manage report deployments, and track job failures.
- Maintain security (roles/duties/privileges), Segregation of Duties checks, and perform periodic access reviews.
- Manage print management, workflow execution, and Management Reporter (or replacement) stability.
- Oversee environment refreshes, backup/restore coordination (database/model store), and non‑prod data masking.
- Serve as the primary contact for Finance, Supply Chain, and Retail super-users; translate issues into reproducible defects or configuration requests.
- Drive root cause analysis for recurring incidents; implement configuration changes or coordinate code fixes with developers/ISVs.
- Execute minor changes via configuration, security updates, SSRS parameters/datasets, and DIXF where appropriate—avoiding net‑new code when feasible.
- Support period close and peak events with playbooks, capacity planning, and stability checkpoints.
- Lead P1/P2 incident response for AX Production; run triage bridges, business communications, and post‑incident RCAs.
- Operate a pragmatic change process for non‑code changes; coordinate modelstore and SSRS deployments with dev/infra.
- Maintain runbooks for common failures (stuck batches, AIF retries, orphaned sessions, blocked SQL, SSRS timeouts).
- Track MTTA/MTTR, batch‑window adherence, and integration success rates; drive down repeat incidents.
- Administer AIF services/ports, schemas, adapters, and message pipelines; manage retries and error‑handling.
- Coordinate with EDI/iPaaS partners and internal devs on interface defects; validate end‑to‑end data flows.
- Implement proactive monitoring (AOS health, batch throughput, AIF queues, SSRS job status) with alerting and dashboards.
- Maintain interface catalogs, environment topology diagrams, and RACI for support.
- Act as a trusted partner to business super‑users; set expectations, communicate ETAs, and improve operational hygiene.
- Coordinate vendors/ISVs as needed (add‑ons, licenses, hotfixes).
The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers - a decision that remains intact to this day.
Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 200+ retail stores, 120+ educational representatives, and 300+ affiliate locations.
To join our band you will need the following experience:
- 4–6+ years of Microsoft Dynamics AX 2012 (R2/R3) Production support in a highly customized environment.
- Proficiency in AX administration: AOS, Batch, AIF configuration, SSRS deployment, security model (roles/duties/privileges), and workflows.
- Strong troubleshooting with Event Viewer, AX Trace Parser, SQL Profiler (read/trace), and AX logs; ability to interpret X++ stack traces and partner with developers for fixes.
- Solid SQL Server literacy (read/modify T‑SQL for support), Windows Server/IIS fundamentals, and Active Directory–backed authentication.
- Experience with ITIL‑lite processes (Incident/Problem/Change), runbook creation, and on‑call.
- Familiarity with Azure DevOps/TFS or Git for change tracking and release coordination.
- Bachelor’s in CS/IS or equivalent experience.
Why Guitar Center? Here's just some of the rewards:
For our employees who are musicians we offer the unique opportunity of gig leave-take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Pay Rate: $100,000 - $130,000/yr depending on background and experience.
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.
With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.
Love this gig and want to apply?
Send your resume and cover letter today along with salary expectations!
Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to [email protected].
