Support Operations Data Analyst
Harvey —Remote
- $112,000 - $168,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- SQL
- Health insurance
- Dental insurance
Application/Production Support Help Desk Analyst - Durham NC/On-Site
Software Technology Inc —Durham, NC
- Mid-level
- Office
- Continuous improvement
Quick Apply
IT Support Analyst (West Coast)
Magna Legal Services —Remote
- $60,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- SQL
- Health insurance
Quick Apply
Digital Tech Support Analyst
Caterpillar —Chicago, IL
- $99,840 - $133,810 a year
- Full-time
- Computer Science
- Pass drug screening
- Research
- Health savings account
- Paid holidays
10d
Junior Vulnerability Analyst
Blu Omega —Remote
- $45,000 - $65,000 a year
- Remote
- Analysis skills
- US work authorization
- Scripting
- AD&D insurance
- Paid holidays
Technical Support Analyst [Must have Google Workspace & Admin Console]- Decatur, GA
Software Technology Inc —Decatur, GA
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
Trust & Treasury Analyst
Hodgson Russ LLP —Buffalo, NY
- $49,200 - $60,450 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Senior Financial Analyst
DCL Logistics —Ontario, CA
- Up to $113,000.17 a year
- Full-time
- Background check
- Microsoft Access
- 5 years
Quick Apply
Instructional Technology Analyst – XR and Emerging Technologies
The Ohio State University —Columbus, OH
- $58,700 - $77,200 a year
- Extended hours
- Background check
- Nursing
- Pass drug screening
Tier 2 IT Helpdesk Technician
Bedrock Technology —Jessup, PA
- $55,000 - $65,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Supervisor of Direct Care Staff
Back To Basics Behavioral Health Services Inc. —Kennebunk, ME
- $27 an hour
- Weekends as needed
- Hybrid work
- Experience working with individuals with developmental disabilities
- RN License
- Licensed Clinical Social Worker
- Health insurance
- Dental insurance
Quick Apply
2h
Digital Solutions Analyst
Bell Bank —Fargo, ND
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Microsoft D365 Functional Developer
Sakata Seed America, INC. —Burlington, WA
- $105,000 - $125,000 a year
- Full-time
- Spanish
- Computer Science
- 5 years
- Profit sharing
- AD&D insurance
Quick Apply
Sr. Financial Systems Analyst
American Heart Association —Dallas, TX
- Full-time
- Oracle
- 5 years
- Office
- Wellness program
- Paid holidays
PeopleSoft FSCM developer
The Emery Company —Houston, TX
- $75 an hour
- Contract
- Hybrid work
- Background check
- Computer Science
- 3 years
Quick Apply
11d
Change & Release Manager
Chickasaw Nation Industries —Albany, GA
- Full-time
- Mid-level
- Office
- Quality control
- AD&D insurance
- Disability insurance
9d
Financials ERP Analyst
Brooksource —Remote
- $40 - $50 an hour
- Contract
- Remote
- Oracle
- 5 years
- Senior level
Quick Apply
1d
Collections Quality Assurance Analyst
GreenState Credit Union —North Liberty, IA
- $90,593.36 - $105,914.12 a year
- Full-time
- Research
- Office
- Analysis skills
13d
IT Business Analyst - RPG Programmer (Hybrid)
Capital Health —Pennington, NJ
- $86,964.80 - $113,672.00 a year
- 8 hour shift
- Hybrid work
- HIPAA
- Mid-level
- 3 years
- AD&D insurance
- Disability insurance
Governance Analyst (Law Firm Experience Required)
Kent Daniels & Associates —Los Angeles, CA
- $84,000 - $114,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Mid-level
- Health insurance
- Paid time off
Quick Apply

I want to receive the latest job alert for Fix Support Analyst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Fix Support Analyst jobs near

Support Operations Data Analyst

Harvey -
Remote

Apply Now

Job Details

Full-time
$112,000 - $168,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
401(k) 4% Match
Vision insurance
401(k) matching

Qualifications

Performance dashboard reports
Dashboard development
Data visualization software proficiency
Dashboard creation support
Metrics Reporting
SQL
Query management
Data analytics technologies
Cross-functional communication

Full Job Description

Location

Remote

Employment Type

Full time

Location Type

Remote

Department

User Operations

Compensation

$112K – $168K • Offers Equity • Offers Bonus

Additionally, this role is eligible to participate in our equity plan and benefits program. Benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

User Operations runs on data — but right now, that data lives in too many places, speaks too many languages, and reaches the wrong people too late. This role exists to fix that.

As Harvey's first Support Operations Data Analyst, you'll own the analytics function for the User Operations org. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it. You'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale.

This is a solo role. You won't have a team beneath you. You will need to be fluent enough in support analytics to hold the function independently, confident enough to push back on how metrics are framed, and fast enough to operate at Harvey's pace.

What You'll Do

Own recurring reporting for User Operations — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross-functional audiences
Translate support data into clear narratives: what's happening, why, and what to do about it
Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time
Build and maintain self-serve dashboards that give the ops team and leadership real-time visibility into support performance
Partner with Support Systems to ensure Zendesk is instrumented to capture the data we need
Work with Harvey's central data team to connect support data to broader product and customer data sources
Identify and close data collection gaps — if we can't measure it, help define how we should
Design feedback loops that connect support signals to Product, Engineering, and Customer Success
Quantify the operational cost of product bugs, feature gaps, and onboarding failures
Contribute to QA analytics as the QA program matures
Track ticket deflection, AI/chatbot performance, and self-service effectiveness
Measure the impact of AI-driven support — containment rate, escalation rate from AI interactions, resolution quality — and surface findings that drive how we tune and invest in those tools
Support ad hoc analytical requests from the Support Operations Manager, User Operations leadership, and senior stakeholders

What You Have

Required

3–5 years of experience in analytics, with at least 2 years directly in support operations, customer success operations, or a closely adjacent function
Fluency in support platform data — you know how Zendesk (or equivalent) is structured, what data it produces, and what it doesn't
SQL proficiency — you can write complex queries against large datasets without hand-holding (CTEs, window functions, joins across schemas)
Dashboard experience — you've built and maintained operational dashboards in Looker, Tableau, Sigma, Omni, or equivalent
Reporting for multiple audiences — you know the difference between what a frontline manager needs and what a CFO needs, and you build accordingly
Strong data storytelling — you don't just present numbers, you write the narrative
Comfort operating solo — you don't need a team around you to deliver, and you don't need a ticket to tell you what to look at

Strong Plus

Experience with Python for data manipulation or automation
Familiarity with dbt or similar data transformation tooling
Experience building or contributing to QA analytics programs
Background supporting enterprise SaaS or AI-native products
Experience working with Zendesk APIs or extracting data beyond standard reporting

Key Attributes

AI-native: you use AI tooling actively in your analytical workflows — not as a novelty, but as a force multiplier
Pace: you move in hours and days, not weeks. You surface findings before anyone has to ask
Judgment: you know which metrics matter and which are vanity. You push back when framing is wrong
Clarity: your outputs are direct, jargon-free, and actionable. You write for the reader, not yourself
Ownership: you treat User Operations analytics as your problem to solve, not a ticket queue to process

Compensation

$112,000 - $168,000 USD

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

#LI-ML1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]

Apply Now

Refine Your Search

Fix Support Analyst jobs

Support Operations Data Analyst

Application/Production Support Help Desk Analyst - Durham NC/On-Site

IT Support Analyst (West Coast)

Digital Tech Support Analyst

Junior Vulnerability Analyst

Technical Support Analyst [Must have Google Workspace & Admin Console]- Decatur, GA

Trust & Treasury Analyst

Senior Financial Analyst

Instructional Technology Analyst – XR and Emerging Technologies

Tier 2 IT Helpdesk Technician

Supervisor of Direct Care Staff

Digital Solutions Analyst

Microsoft D365 Functional Developer

Sr. Financial Systems Analyst

PeopleSoft FSCM developer

Change & Release Manager

Financials ERP Analyst

Collections Quality Assurance Analyst

IT Business Analyst - RPG Programmer (Hybrid)

Governance Analyst (Law Firm Experience Required)

I want to receive the latest job alert for Fix Support Analyst

Related Searches

Explore jobs in more locations

Location

Employment Type

Location Type

Department

Compensation

Why Harvey

Role Overview

What You'll Do

What You Have

Compensation

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

Job Seeker Tools

Employer Tools

Browse

Stay Connected