Top 115 Flex Team Representative Jobs in Reston, VA

Client Operations Manager
Quest Diagnostics —Chantilly, VA
- From $93,200 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Employee stock purchase plan
- Disability insurance
Quick Apply
HWT Functional Team Lead - Advanced Systems Engineer
General Dynamics Mission Systems, Inc —Manassas, VA
- $112,924 - $125,275 a year
- Full-time
- Hybrid work
- 3 years
- Master's degree
- Senior level
- Paid parental leave
- Health insurance
C4-1 General Medicine Registered Nurse(RN)
MedStar Health —Washington, DC
- $41.77 - $63.66 an hour
- Full-time
- Background check
- Nursing
- RN License
- Free parking
- Relocation assistance
Quick Apply
Program Security Representative (PSR) II - greater Washington, DC
General Dynamics Information Technology —Washington, DC
- $96,569 - $130,651 a year
- Microsoft Excel
- Travel
- Experience equivalent to degree accepted
- Paid time off
- 401(k) matching
F-35 Project Manager | Secret clearance
General Dynamics Information Technology —Arlington, VA
- $107,744 - $143,750 a year
- Hybrid work
- Bachelor of Science
- Travel
- Senior level
- Paid time off
- 401(k) matching
Store Manager
The Vitamin Shoppe —Alexandria, VA
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
- Wellness program
- Commuter assistance
Field Risk Specialist
Datascan Technologies, LLC —Rockville, MD
- $42,500 - $44,625 a year
- Full-time
- Dealership
- Customer service
- Computer literacy
- Wellness program
- Paid parental leave
Quick Apply
13d
On Air Personality
Audacy, Inc. —Washington, DC
- $25 - $50 an hour
- Part-time
- Driver's License
- In-person
- Reliable transportation
- Health savings account
- Disability insurance
Program Manager
RIVA Solutions Inc. —Reston, VA
- $140,000 a year
- Online Application
- Hybrid work
- Presentation skills
- Contracts
- Senior level
- Wellness program
- Health savings account
Quick Apply
Program Security Representative
Modern Technology Solutions, Inc —McLean, VA
- Bachelor's degree
- Senior level
- Communication skills
- Disability insurance
- Health insurance
13d
FLEX Director, Organizational Capability
Marriott International, Inc —Bethesda, MD
- $61.05 - $87.01 an hour
- Full-time
- 7 years
- Psychology
- Senior level
- Commuter assistance
- Paid parental leave
IOP Transition Representative
Quest Diagnostics —Chantilly, VA
- From $22.25 an hour
- Overtime
- Clean driving record
- 5 years
- English
- Employee stock purchase plan
- Disability insurance
Quick Apply
Senior Field Services Representative
Northstrat —Sterling, VA
- $149,760 - $274,567 a year
- 8 hour shift
- Hybrid work
- Windows
- Travel
- Training & development
- Profit sharing
- Paid time off
Quick Apply
FLEX Senior Director, Organizational Capability
Marriott International, Inc —Bethesda, MD
- $72.64 - $117.45 an hour
- Full-time
- Psychology
- Senior level
- Master of Business Administration
- Commuter assistance
- Paid parental leave
Sales Representative - Fredericksburg
D.R. Horton —Chantilly, VA
- $200,000 - $400,000 a year
- 8 hour shift
- Ability to walk for extended periods
- Mid-level
- Microsoft Office
- Employee stock purchase plan
- Disability insurance
4d
Ticket Seller - Jiffy Lube Live
Live Nation —Bristow, VA
- Part-time
- Microsoft Outlook
- Sales
- Office
- Adoption assistance
Visual Merchandising Manager
Primark —Arlington, VA
- $66,560 - $78,520 a year
- Online Application
- Writing skills
- Merchandising
- English
Activity Security Representative (ASR) II ~ Washington, DC area
General Dynamics Information Technology —Washington, DC
- $83,927 - $113,549 a year
- Mid-level
- Travel
- 1 year
- Paid time off
- 401(k) matching
Project Manager
LAUKOA —Herndon, VA
- $115,000 - $130,000 a year
- Extended hours
- Hybrid work
- 5 years
- Ability to lift 50 pounds
- Travel
- AD&D insurance
- Health insurance
Quick Apply
Contract Support Specialist, DHS CBP
LMI —Washington, DC
- $100,000 - $150,000 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- Tuition reimbursement
- Flextime
4d

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Flex Team Representative jobs near Reston, VA

Client Operations Manager

Quest Diagnostics -
Chantilly, VA

Quick Apply

Job Details

Full-time
From $93,200 a year

Benefits

Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Matching gift program
Flextime
Vision insurance
Opportunities for advancement

Qualifications

Customer communication
Team supervision
Task prioritization

Full Job Description

Client Operations Manager - Chantilly, VA, Monday to Friday, 8:00 AM to 4:30 PM

Pay range: $93,200+ per year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!

Manage and direct all aspects of the customer service call center operations for assigned sites.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Responsible for the supervision, coaching, monitoring, training and performance management of assigned staff.
Implement and review relevant processes, policies, and standard operating procedures.
Responsible for service issue resolution, reduction in service defects, problem tracking/reporting for sales representatives and others.
Facilitates cross-functional initiatives to reduce defects and improve processes.
Partners with other internal departments (Sales, Billing, IT and all laboratory operations) to establish relationships and problem-solving processes that are seamless to the external customer.
Ensure efficient and effective daily client communications of samples being held for TIQs as well as ensuring timely client communication of Priority values, STATs and TNPs per SOP.
Consolidate reports of daily, weekly and monthly trends. Report all relevant statistics to senior management.
Follow-up with laboratories regarding challenges with test status or results.
Identify and follow-up on IT related issues and make recommendations for service enhancements by submitting LIS RFS documentation.
Identify and follow-up with IT regarding telecom problems including service enhancements.
Oversees on-boarding of new clients to ensure smooth transition and favorable assimilation into Quest.
Develop strategies for addressing chronic service failures to facilitate permanent resolution.
Ensures compliance with the established quality standards and actively participates in monitoring corrective action and its effectiveness.
Oversees analysis of account problems and expedites their resolution; establishes practices to support field representatives with managing their account activity, problem resolution, and monitoring of key accounts.
Oversee execution of customer satisfaction survey process, client communications, and monitoring of key or “at risk” accounts and management reporting.
Ensure department compliance with all company policies and government regulations.
Analyze business needs to forecast budgetary requirements and prepare budget report as required. Monitor department expenses and keep spending in line with budget.
Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Required Work Experience:

Minimum of five (5) years of professional experience in a leadership role in a customer service environment AND

Preferred Work Experience:

Minimum of five (5) years previous clinical laboratory experience preferred.

Physical and Mental Requirements:

Sitting for long periods of time.
Repeating motions that may include the wrists, hands and/or fingers. (Typing)

Knowledge:

Proper telephone etiquette to handle customer inquiries.
Basic knowledge of operating office equipment.
Broad understanding of the laboratory business and its service requirements
Thorough knowledge of the laboratory’s operations.
Comprehensive knowledge of medical and laboratory terminology.
Understand the importance of Quality Service and how it is measured.

Skills:

Excellent leadership, interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers.
Ability to foster a positive and productive work environment by building, leading and motivating the team.
Must be detail-oriented, have the ability to work independently, establish work priorities and to handle several tasks simultaneously for maximum department efficiency.
Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems.
Strong organizational skills.
Ability to analyze and solve problems.
Ability to maintain professional and tactful manner in stressful situations.
Exhibit comfortable interaction with technical staff and other departments.
Ability to deal with client information in a confidential manner

Education

Bachelor’s Degree Bachelor’s Degree in a Life Science, Business, Customer Relations or related field. In lieu of degree, years of equivalent, relevant experience will be considered. (Required)

Licenses and Certifications

Six Sigma Certified Green Belt (Preferred)

Quick Apply

Refine Your Search

Flex Team Representative jobs in Reston, VA

Client Operations Manager

HWT Functional Team Lead - Advanced Systems Engineer

C4-1 General Medicine Registered Nurse(RN)

Program Security Representative (PSR) II - greater Washington, DC

F-35 Project Manager | Secret clearance

Store Manager

Field Risk Specialist

On Air Personality

Program Manager

Program Security Representative

FLEX Director, Organizational Capability

IOP Transition Representative

Senior Field Services Representative

FLEX Senior Director, Organizational Capability

Sales Representative - Fredericksburg

Ticket Seller - Jiffy Lube Live

Visual Merchandising Manager

Activity Security Representative (ASR) II ~ Washington, DC area

Project Manager

Contract Support Specialist, DHS CBP

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