Top 3076 Fraud Manager Recovery Jobs

Manager, Chargeback Recovery
Topstep LLC —Chicago, IL
- $100,000 - $107,500 a year
- Full-time
- Research
- SQL
- Analysis skills
- Paid holidays
- Dental insurance
Manager Chargeback Recovery
Topstep LLC —Omaha, NE
- $100,000 - $107,500 a year
- Full-time
- Research
- SQL
- Analysis skills
- Paid holidays
- Dental insurance
Health Home RN Care Manager
Arundel Lodge, Inc. —Edgewater, MD
- $30 - $32 an hour
- Overtime
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EHS Manager
Infiltrator Water Technologies —Fort Payne, AL
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- Physical & Rehabilitation Medicine
- Forklift
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Payroll Supervisor
Main Street Produce —Santa Maria, CA
- $25 - $30 an hour
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- Spanish
- Microsoft Excel
- 5 years
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IT Manager / Senior IT Manager (based on experience)
ARKRAY GROUP —Plano, TX
- Full-time
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Clinical Director
Clarvida —San Diego, CA
- $100,000 a year
- Full-time
- Computer literacy
- Licensed Clinical Social Worker
- HIPAA
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7d
Operations Manager
Amboy Bank —Old Bridge, NJ
- $80,000 - $90,000 a year
- Full-time
- Management
- 5 years
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- Health insurance
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Accounting and Financial Reporting Manager
Portland Housing Authority —Portland, ME
- $81,373 - $101,717 a year
- Full-time
- Background check
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21h
Asset Protection Manager
Ace Hardware Corporation —Rocklin, CA
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- Full-time
- Microsoft Word
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Lead Identity & Access Management
CardWorks Servicing LLC —Woodbury, NY
- $154,564 - $171,738 a year
- Full-time
- Hybrid work
- Computer Science
- System design
- Windows
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- Paid holidays
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Claims Adjuster I
BENNETT MOTOR EXPRESS MANAGEMENT INC —McDonough, GA
- Full-time
- Mid-level
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- 3 years
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5d
Senior Banker I
Middlesex Savings Bank —Worcester, MA
- $41,097 - $62,682 a year
- Extended hours
- 18 years or older
- Sales
- Basic math
Microsoft Endpoint Configuration Manager (MECM) Administrator
General Dynamics Information Technology —Tampa, FL
- $85,093 - $99,475 a year
- System design
- 3 years
- SQL
- Paid holidays
- 401(k) matching
12d
Registered Nurse ICU
Ascension —Owasso, OK
- PRN
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- RN License
- BLS Certification
- Disability insurance
- Health insurance
Corporate Compliance Manager
Region 10 PIHP —Port Huron, MI
- From $61,200 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Area Loss Prevention Manager (ALPM) - dd's
Ross Stores —Katy, TX
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
Assistant Nurse Manager - Med/Surg/ Onc
University of Maryland Medical System —Bel Air, MD
- $47.00 - $70.54 an hour
- Full-time
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Assistant Nurse Manager Med/Surg/Ortho
University of Maryland Medical System —Bel Air, MD
- $47.00 - $70.54 an hour
- Full-time
- Nursing
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F5 Systems Engineer – TS/SCI w/Polygraph
General Dynamics Information Technology —Sterling, VA
- $128,039 - $173,229 a year
- Bachelor of Science
- 8 years
- Bachelor's degree
- Paid time off
- 401(k) matching

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Manager, Chargeback Recovery

Topstep LLC -
Chicago, IL

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Job Details

Full-time
$100,000 - $107,500 a year

Benefits

Paid holidays
Dental insurance
Paid time off
Family leave
Vision insurance
401(k) matching

Qualifications

Team member evaluation
Operational management
Coaching
Performance feedback (performance evaluation method)
Talent development
Team development
Supervising experience
Vendor performance improvement
Vendor relationship management
Relationship management
Management reporting
Operational excellence initiatives
Cross-functional communication
Data analysis software
Team building

Full Job Description

Summary

The Manager, Chargeback Recovery owns the end-to-end execution of Topstep's chargeback representment and recovery operations — managing the chargeback queue, leading the operations team, overseeing the BPO relationship, and driving the win rates, SLA adherence, and operational efficiency that define program performance. This is a people leadership role at the center of day-to-day chargeback operations.

Key Responsibilities

Lead and manage the operations team — own performance standards, coaching, development, and accountability for case quality and throughput.
Oversee chargeback queue operations — own routing logic, triage protocols, workload balancing, and deadline adherence.
Manage the BPO relationship for chargeback case handling — hold vendors accountable to SLAs and quality standards, track output, and drive continuous improvement.
Deliver consistent performance reporting to leadership — win/loss rates by reason code and processor, pre-dispute deflection analysis, volume trends, and capacity gaps.
Stay current on card network chargeback rules, and industry best practices; translate changes into operational adjustments.
Serve as the primary escalation point for complex chargeback, pre-arbitration, arbitration cases, and cross-functional chargeback issues.
Partner with the Program Standards team to ensure SOPs, training, and QA standards reflect live operational reality.
Monitor case volumes and proactively surface staffing needs and capacity risks to leadership.
Identify opportunities to streamline and automate chargeback recovery workflows; partner with Product and Engineering to build scalable representment and queue management infrastructure.

Required Qualifications and Key Competencies

4 + years in payments, fraud, dispute, or chargeback operations, with at least 2 years in a people management or team lead role with a demonstrated track record of high performance.
Deep knowledge of card network dispute rules across major card networks, including the CE 3.0 framework.
Proven people leadership skills — experience conducting performance evaluations, delivering structured feedback, coaching for development, and building team accountability.
Hands-on experience managing a BPO relationship — holding vendors to SLAs, driving quality, and implementing continuous improvement.
Working knowledge of pre-dispute platforms (Ethoca, Verifi, RDR) and the ability to evaluate vendor performance and configuration decisions through data.
Strong analytical skills and a data-driven work style; proficiency in SQL, Excel, or comparable tools to monitor KPIs and drive operational decisions.
Excellent organizational and communication skills — able to manage competing priorities and translate operational detail into leadership-ready reporting.
Comfortable operating in a build environment where process definition and execution happen simultaneously.
Project management experience is a plus.
SQL or data querying proficiency for investigative research and trend analysis is a plus.

Company Culture & Perks

Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication.
Seven Company-paid Holidays and generous Family Leave. Paid time off is front-loaded.
Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees.
Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness.

New Hire Base Salary Range

$100,000 - $107,500.
Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
The compensation offered will take into account internal compensation structure and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.

Equal Opportunity Employer

Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.

Interested in the role? Apply today with your resume!

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Refine Your Search

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Manager, Chargeback Recovery

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