Top 2986 Front Desk/Concierge Jobs

Front Desk Manager
Marriott International, Inc —New York, NY
- $32.21 - $40.87 an hour
- Full-time
- No experience needed
- Mid-level
- High school diploma or GED
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Rebel Hotel Company —Indio, CA
- Part-time
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Concierge
Sunrise Senior Living —Dallas, TX
- $14.10 - $17.65 an hour
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- Computer literacy
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Front Desk Agent (Full Time)
Omni Hotels & Resorts —Frisco, TX
- Full-time
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Front Desk Host - $20/HR
Andaz Miami Beach —Miami, FL
- $20 an hour
- Weekends as needed
- Ability to walk for extended periods
- Organizational skills
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- Free parking
- Employee stock purchase plan
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Front Desk Agent
Crescent Hotels & Resorts LLC —Santa Monica, CA
- $29.07 an hour
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- Negotiation
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12d
Front Desk Representative - Resort Tower
Wynn Las Vegas —Las Vegas, NV
- Part-time
- Mid-level
- High school diploma or GED
- 1 year
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Front Desk Admin | Receptionist
Wesley Des Moines —Des Moines, WA
- $19.88 - $29.24 an hour
- 8 hour shift
- Inventory management
- Computer literacy
- English
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Front Desk Agent
Hilton Garden Inn —Jacksonville, FL
- $14 - $16 an hour
- Weekends as needed
- In-person
- Communication skills
- Entry level
- Paid time off
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10d
Lifestyle and Experience Consultant
My Travel Connection —Remote
- $50,142.34 - $60,386.47 a year
- Contract
- Organizational skills
- Communication skills
- Entry level
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Front Desk Agent
FAIRMONT —Long Beach, CA
- $28 an hour
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Front Desk Concierge Mandara Spa
OneSpaWorld —Kīhei, HI
- $16.00 - $18.49 an hour
- Part-time
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- Windows
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Front Desk
Boutique Hospitality Management —Miami, FL
- Night shift
- English
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- Math
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- 401(k)
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Front Desk Agent (Part-Time)
FAIRMONT —Long Beach, CA
- $28 an hour
- Overtime
- 1 year
- Entry level
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Front Desk Agent - Origin Hotel - Starting at $18.25
Tandem Hospitality Group LLC —Kansas City, MO
- From $18.25 an hour
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- High school diploma or GED
- Entry level
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Concierge
FAIRMONT —Los Angeles, CA
- $34.92 an hour
- Weekends as needed
- Heavy lifting
- Ability to walk for extended periods
- Ability to climb stairs
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Registered Nurse
Amy S Beck, DO PC —St. Louis, MO
- $28 - $30 an hour
- Full-time
- Background check
- Nursing
- Anatomy knowledge
- Wellness program
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Advisor Concierge
Engel & Völkers Gestalt Group —Carmel-by-the-Sea, CA
- From $68,000 a year
- Weekends as needed
- Hospitality
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Assistant Front Office Manager
The Otesaga Resort Hotel —Cooperstown, NY
- $62,500 - $67,500 a year
- Weekends as needed
- Background check
- Mid-level
- Ability to climb stairs
- Free parking
- Paid jury duty
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Concierge
The Remington of McCandless —McCandless, PA
- Weekends as needed
- Pass drug screening
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- Entry level
- Paid holidays
- Disability insurance
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Front Desk Manager

Marriott International, Inc -
New York, NY

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Job Details

Full-time
$32.21 - $40.87 an hour
11 days ago

Qualifications

Negotiation

Full Job Description

Additional Information
Job Number26082855
Job CategoryRooms & Guest Services Operations
Location25 W 28th St, New York, New York, United States, 10001
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $32.21 - $40.87 per hour
Bonus Eligible: Y

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Understands employee positions well enough to perform duties in employees' absence.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Supports daily Front Desk shift operations.

Supporting Progress Toward Guest Services and Front Desk Goals

Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.

Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supports same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Encourages employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.

Supporting Projects and Policies

Supports implementation of customer recognition/service programs, communicating and ensuring the process.

Assists in the review of comment cards and guest satisfaction results with employees.

Ensures employees have the proper supplies and uniforms.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides feedback to individuals based on observation of service behaviors.

Participates in an ongoing employee recognition program.

Supports training when appropriate.

Participates in the employee performance appraisal process.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

Complies with loss prevention policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

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