Top 24839 Front Desk/Manager Jobs

Front Desk Manager
Hyatt Vacation Club at Highlands Inn —Carmel-by-the-Sea, CA
- $70,304 - $72,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Front Desk Manager
Kinseth Hospitality —Glenview, IL
- $70,000 - $75,000 a year
- Full-time
- Mid-level
- Leadership
- Communication skills
- Free parking
- Commuter assistance
Quick Apply
10d
Front Desk Agent - Guest Experience Manager
Club Quarters —Washington, DC
- Overnight shift
- Hotel
- Continuous improvement
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Guest Experience Manager - Full Time Front Desk
Club Quarters —Boston, MA
- $27 - $31 an hour
- Overnight shift
- Mid-level
- Hotel
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
13d
Front Desk Manager
Marriott International, Inc —New York, NY
- $32.21 - $40.87 an hour
- Full-time
- No experience needed
- Mid-level
- High school diploma or GED
12d
Front Desk Manager
Residence inn by Marriott Los Angeles LAX —Los Angeles, CA
- $70,000 - $75,000 a year
- Mid-level
- Residential
- Microsoft Office
- Food provided
Quick Apply
11d
Front Desk Manager
Four Seasons —Puerto Rico
- Weekends as needed
- Mid-level
- Residential
- Continuous improvement
- Paid holidays
- Health insurance
9d
Front Desk Agent
RAFFLES —Boston, MA
- $27.81 - $31.00 an hour
- Overnight shift
- Ability to stand for extended periods
- Entry level
- Dental insurance
- Vision insurance
Quick Apply
Front Desk Manager
The Harrison Group —Virginia Beach, VA
- $0 a year
- Part-time
- Microsoft Excel
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Hotel Assistant Front Desk Manager
Renaissance Baltimore Harborplace Hotel —Baltimore, MD
- $64,000 - $68,000 a year
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
Quick Apply
Assistant Front Office Manager
Marriott International, Inc —Los Angeles, CA
- $70,310 - $86,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Overnight Front Desk Agent
RAFFLES —Boston, MA
- $28.80 - $32.00 an hour
- Weekends as needed
- Ability to stand for extended periods
- Entry level
- Dental insurance
- Vision insurance
Quick Apply
Assistant Front Office Manager
Fitzpatrick Hotel Group —New York, NY
- $70,000 a year
- Weekends as needed
- English
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
11d
Front Desk Clerk
Marriott International, Inc —San Francisco, CA
- $37.60 an hour
- Full-time
- Hotel
- High school diploma or GED
- Fair chance
Front Desk Agent
The Mark Hotel —New York, NY
- From $34.99 an hour
- Weekends as needed
- Hotel
- Entry level
Quick Apply
Front Desk Agent
Lodge at Marconi —Marshall, CA
- $25 - $27 an hour
- Weekends as needed
- Ability to walk for extended periods
- English
- Hotel
Quick Apply
Front Desk Manager
Chicago Marriott Northwest —Hoffman Estates, IL
- $45,000 - $75,000 a year
- Weekends as needed
- CPR Certification
- Writing skills
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
8d
On-site Motel Manager (free apartment included)
Cascade City Center Motel —Lebanon, OR
- $36,000 a year
- Full-time
- Background check
- Hospitality
- Management
Quick Apply
Front of the House Manager
Marriott International, Inc —Washington, DC
- $79,000 - $99,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Guest Experience Manager
Marriott International, Inc —Wailea, HI
- $80,000 - $104,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
- On-the-job training

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Front Desk Manager

Hyatt Vacation Club at Highlands Inn -
Carmel-by-the-Sea, CA

Apply Now

Job Details

Full-time
$70,304 - $72,000 a year

Qualifications

Driving
Task prioritization
Negotiation

Full Job Description

*Salary Range $70,304 - $72,000 + bonus eligible*

*Driving is required for this position; screening will be required.*

*This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.*

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience
oHigh school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
o2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals
oManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
oDevelops specific goals and plans to prioritize, organize, and accomplish your work.
oHandles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
oSupervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
oEnsures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
oUnderstands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Supporting Management of Front Desk Team
oUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
oEncourages and building mutual trust, respect, and cooperation among team members.
oServing as a role model to demonstrate appropriate behaviors.
oSupervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
oEstablishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
oSupervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
Ensuring Exceptional Customer Service
oProvides services that are above and beyond for customer satisfaction and retention.
oImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
oResponds to and handles guest problems and complaints.
oSets a positive example for guest relations.
oEmpowers employees to provide excellent customer service.
oObserves service behaviors of employees and provides feedback to individuals.
oInteracts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
oEnsures employees understand customer service expectations and parameters.
oInteracts with guests to obtain feedback on product quality and service levels.
oEmphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Managing Projects and Policies
oImplements the customer recognition/service program, communicating and ensuring the process.
oTrains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
oSupervises same day selling procedures to maximize room revenue and control property occupancy.
oSupervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
oEnsures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Supporting Human Resource Activities
oSupports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
oSolicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
oBrings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
oAssists as needed in the interviewing and hiring of employee team members with the appropriate skills.
oSupports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
oParticipates in employee progressive discipline procedures.
Additional Responsibilities
oProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
oAnalyzes information and evaluating results to choose the best solution and solve problems.
oInforms and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
oPerforms all duties at the Front Desk as necessary.
oRuns Front Desk shifts whenever necessary.
oParticipates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

#LI-CW1

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Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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