Top 5097 Front Desk Supervisor Jobs

Guest Experience Manager
Marriott International, Inc —Wailea, HI
- $80,000 - $104,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
- On-the-job training
Front Desk Manager
Hyatt Vacation Club at Highlands Inn —Carmel-by-the-Sea, CA
- $70,304 - $72,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Front Desk Agent
Marriott International, Inc —New York, NY
- $30.98 - $41.31 an hour
- Weekends as needed
Front Desk Clerk
Marriott International, Inc —San Francisco, CA
- $37.60 an hour
- Full-time
Front Desk Supervisor
Marriott International, Inc —Burlingame, CA
- $34.25 an hour
- Full-time
7d
Front Desk Supervisor
Omni Hotels & Resorts —Irving, TX
- Weekends as needed
- Ability to walk for extended periods
- Computer literacy
- Writing skills
Quick Apply
Front Desk Manager
Marriott International, Inc —New York, NY
- $32.21 - $40.87 an hour
- Full-time
- No experience needed
- Mid-level
- High school diploma or GED
10d
Front Desk Agent
Cipriani USA Inc —New York, NY
- $30 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to sit for extended periods
Quick Apply
Front Desk Attendant
Marriott International, Inc —Bellevue, WA
- $28.65 an hour
- Full-time
- 401(k)
- Paid time off
9d
Front Desk Supervisor
The Metropolitan Club —Washington, DC
- Weekends as needed
- Microsoft Word
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
9d
Front Desk Supervisor
Hyatt Regency Boston/Cambridge —Cambridge, MA
- $37.29 an hour
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
10d
Front Desk Supervisor
Beacon Hotel and Corporate Quarters —Washington, DC
- $24 an hour
- Full-time
- Ability to walk for extended periods
- Computer literacy
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
Assistant Front Office Manager
Marriott International, Inc —Chicago, IL
- $79,000 - $96,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Front Desk Agent
The Mark Hotel —New York, NY
- From $34.99 an hour
- Weekends as needed
- Hotel
- Entry level
Quick Apply
Front Desk Supervisor
Home 2 Suites —Atlanta, GA
- Inventory management
- Mid-level
- Hotel
- Dental insurance
- 401(k)
Quick Apply
Front Desk Supervisor
Renaissance Honolulu Hotel & Spa —Honolulu, HI
- $35 an hour
- Ability to walk for extended periods
- Writing skills
- Basic math
- 401(k) matching
- Employee discount
Quick Apply
12d
Front Desk
Marriott International, Inc —Scottsdale, AZ
- $19.50 an hour
- Part-time
9d
Front Desk Agent - Hilton Phoenix Resort at the Peak
Hilton Phoenix Resort at the Peak —Phoenix, AZ
- Research
- Negotiation
- Entry level
Quick Apply
Front Desk Supervisor
Courtyard by Marriott Westbury Long Island —Westbury, NY
- $20 - $21 an hour
- Full-time
- Computer literacy
- English
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Lobby Services Associate - Full Time
Cedars-Sinai —Los Angeles, CA
- $24.00 - $30.44 an hour
- 8 hour shift
- Hospital
- Mid-level
- Office

I want to receive the latest job alert for Front Desk Supervisor

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Front Desk Supervisor jobs near

Front Desk Manager jobs in New York, NY

Front Desk Manager jobs in Westbury, NY

Front Desk Manager jobs in Honolulu, HI

Assistant Front Office Manager jobs in Chicago, IL

Front Desk Agent jobs in Phoenix, AZ

Front Desk Agent jobs in New York, NY

Front Desk Manager jobs in Washington, DC

Front Desk Manager jobs in Cambridge, MA

Service Associate jobs in Los Angeles, CA

Front Desk Manager jobs in Atlanta, GA

Front Desk Manager jobs in Carmel-by-the-Sea, CA

Gym Front Desk jobs in Manhattan, NY

Encargado Del Front Desk jobs in Guayama, PR

Encargado Del Front Desk jobs in Long Beach, CA

Hotel Front Desk jobs in Orlando, FL

Entry Level Front Desk Medical Receptionist jobs in Fairfax, VA

Front Desk Manager jobs in Rancho Murieta, CA

Front Desk Manager jobs in College Park, MD

It Help Desk jobs in Plano, TX

Front Desk Manager jobs in Chandler, AZ

Guest Experience Manager

Marriott International, Inc -
Wailea, HI

Apply Now

Job Details

Full-time
$80,000 - $104,000 a year

Benefits

On-the-job training

Qualifications

Negotiation

Full Job Description

Additional InformationRelocation Assistance Available
Job Number26078799
Job CategoryRooms & Guest Services Operations
Location3700 Wailea Alanui Dr, Wailea, Hawaii, United States, 96753VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $80,000-$104,000 annually
Bonus Eligible: Y

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Celebrates successes and publicly recognizes the contributions of team members.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Strives to improve service performance.

Provides immediate assistance to guests as requested.

Ensures employees understand customer service expectations and parameters.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Participates in employee progressive discipline procedures.

Uses all available on the job training tools for employees.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Supervises on-going training initiatives and conducts training when appropriate.

Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Maintains high visibility in public areas during peak times.

Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Apply Now

Refine Your Search

Front Desk Supervisor jobs

Guest Experience Manager

Front Desk Manager

Front Desk Agent

Front Desk Clerk

Front Desk Supervisor

Front Desk Supervisor

Front Desk Manager

Front Desk Agent

Front Desk Attendant

Front Desk Supervisor

Front Desk Supervisor

Front Desk Supervisor

Assistant Front Office Manager

Front Desk Agent

Front Desk Supervisor

Front Desk Supervisor

Front Desk

Front Desk Agent - Hilton Phoenix Resort at the Peak

Front Desk Supervisor

Lobby Services Associate - Full Time

I want to receive the latest job alert for Front Desk Supervisor

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected