Top 108 Front Desk Supervisor Jobs in Reston, VA

Front Office Manager
Westin Reston —Reston, VA
- $65,000 - $72,000 a year
- Full-time
- Computer literacy
- Writing skills
- Mid-level
- Free parking
- Disability insurance
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1d
Front Desk Supervisor
Westin Dulles, VA —Herndon, VA
- High school
- Writing skills
- English
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13d
Front Desk Supervisor
FAIRFAX SPRINGHILL SUITES —Fairfax, VA
- Full-time
- Writing skills
- English
- Mid-level
- Disability insurance
- Health insurance
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Front Desk Agent (Part-time)
Westin Reston —Reston, VA
- $18 an hour
- Part-time
- Military
- Math
- Ability to stand for extended periods
- Free parking
- Disability insurance
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14d
Front Desk Agent
The Reston Heights Westin —Reston, VA
- Part-time
- Customer service
- Military
- Microsoft Office
- Free parking
- Disability insurance
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Front Desk Agent (Full-Time)
Westin Reston —Reston, VA
- $18 an hour
- Full-time
- Military
- Math
- Ability to stand for extended periods
- Free parking
- Disability insurance
Quick Apply
6d
Front Office Manager
The Westin Reston Heights —Reston, VA
- Full-time
- Computer literacy
- Writing skills
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
7d
Concierge / Front Desk - PRN
Great Falls Assisted Living —Herndon, VA
- From $18 an hour
- PRN
- Office
- High school diploma or GED
- Entry level
Quick Apply
Front Desk Agent
Marriott International, Inc —Vienna, VA
- $21.75 - $23.43 an hour
- Full-time
Assistant Front Office Manager
The Westin Reston Heights —Reston, VA
- Full-time
- Computer literacy
- Writing skills
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
2h
Front Desk Supervisor
Donohoe Hospitality Services —Arlington, VA
- Management
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
1d
Front Desk Supervisor
Hilton Washington DC Nat'l Mall Wharf —Washington, DC
- $32.73 an hour
- Bar
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Front Office Manager
Westin Dulles —Herndon, VA
- Full-time
- Inventory management
- Mid-level
- Hotel
- Dental insurance
- Flexible spending account
Quick Apply
14d
Hotel Front Desk Supervisor
Home2 Suites by Hilton Chantilly Dulles Airport —Chantilly, VA
- From $17 an hour
- Full-time
- Hospitality
- Customer service
- Mid-level
Quick Apply
13d
Front Desk Supervisor
Hilton Garden Inn/Hampton Inn DCA —Arlington, VA
- $21 - $22 an hour
- Full-time
- CPR Certification
- Mid-level
- Hotel
- AD&D insurance
- Disability insurance
Quick Apply
1d
Front Desk
Arch Amenities Group —Herndon, VA
- $15 an hour
- Weekends as needed
- Ability to climb stairs
- High school diploma or GED
- Accounting
Quick Apply
14d
Front Desk Agent
FAIRFAX SPRINGHILL SUITES —Fairfax, VA
- Part-time
- English
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Front Desk Supervisor
Hyatt Centric Old Town Alexandria —Alexandria, VA
- Full-time
- Mid-level
- Hotel
- Travel
- Paid holidays
- Health insurance
Quick Apply
Spa Receptionist
Crystal SPA —Herndon, VA
- $17 - $25 an hour
- Part-time
- Mid-level
- Cash register
- Data entry
- Employee discount
- Opportunities for advancement
Quick Apply
Assistant General Manager
Marriott International, Inc —Fairfax, VA
- $72,000 - $88,000 a year
- Full-time
- Sales
- Mid-level
- Hotel

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Front Desk Supervisor jobs near Reston, VA

Front Office Manager

Westin Reston -
Reston, VA

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Job Details

Full-time
$65,000 - $72,000 a year
1 day ago

Benefits

Free parking
Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Employee discount
Life insurance
Food provided
Pet insurance

Qualifications

Computer operation
Customer communication
Cash register operations
Property management systems (PMS)
Computer skills
Office management

Full Job Description

About Us

Ideally located for business or leisure, The Westin Reston Heights is a blend of comfort and sophistication. Our goal is treat each and every associate like family. We offer free lunch, free parking and monthly town halls to show each associate how much we care and how thankful we are for their hard work. We focus on growth and development so that you are able to build your career in hospitality. Apply today to learn more about joining our team!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $65,000.00 - $72,000.00 Annually

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Essential Duties and Responsibilities

Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
Implement company and franchise programs.
Prepare forecasts and reports and assist in the development of the room’s budget.
Monitor and maintain the front office systems and equipment to ensure their optimum performance.
Track guest satisfaction surveys and maximize usage of the guest response tracking system.
Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs.
Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
Communicate both verbally and in writing to provide clear direction to staff.
Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.
Regular attendance in conformance with the standards is essential to the successful performance of this position.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.

Qualifications and Skills

Minimum of 2 years Front Desk experience, preferably in leadership role.
Proficient with PMS system.
Advanced knowledge of brand’s reward program.
Able to handle cash and credit transactions.
Computer literacy and financial management a must.
Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
General knowledge of local area attractions and transportation.
Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws.
Able to establish and maintain effective working relationships with associates and customers.
Able to make sound business decisions and take action quickly based on previous experience and good judgment.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Quick Apply

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Front Desk Supervisor jobs in Reston, VA

Front Office Manager

Front Desk Supervisor

Front Desk Supervisor

Front Desk Agent (Part-time)

Front Desk Agent

Front Desk Agent (Full-Time)

Front Office Manager

Concierge / Front Desk - PRN

Front Desk Agent

Assistant Front Office Manager

Front Desk Supervisor

Front Desk Supervisor

Front Office Manager

Hotel Front Desk Supervisor

Front Desk Supervisor

Front Desk

Front Desk Agent

Front Desk Supervisor

Spa Receptionist

Assistant General Manager

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