Top 77 Functional Genomics Head Jobs

Head of Customer Service
Helix —California
- $110,000 - $135,000 a year
- Full-time
- Remote
- 8 years
- Senior level
- Leadership
- Paid parental leave
- Health insurance
Head/VP of Engineering
Valius Sciences —San Francisco, CA
- $250,000 - $350,000 a year
- Full-time
- Hybrid work
- Management
- System design
- Office
- Health insurance
- Dental insurance
Quick Apply
Area Vice President, Biotech
Tempus —Remote
- $200,000 - $250,000 a year
- Full-time
- Remote
- Microsoft Excel
- 5 years
- Bachelor's degree
- Health insurance
Director of Functional Genomics
Genentech —San Francisco, CA
- $181,900 - $337,900 a year
- Online Application
- Management
- Doctor of Philosophy
- Mentoring
- Health insurance
Senior Executive Assistant
10x Genomics —Pleasanton, CA
- $159,700 - $216,100 a year
- Google Workspace
- 7 years
- Office
Quick Apply
Senior - Bioinformatician and Head of Clinical Genomics Informatics - Center for Translational Science
HonorHealth —Scottsdale, AZ
- Full-time
- Computer Science
- Java
- Databases
(Senior) Medical Science Liaison, External Research
Tempus —Remote
- $120,000 - $190,000 a year
- Full-time
- Remote
- Up to 50% travel
- Public speaking
- Clinic experience
- Health insurance
Scientist I
Cellanome —San Francisco, CA
- $110,000 - $130,000 a year
- Analysis skills
- Doctor of Philosophy
- In-person
- Health insurance
- 401(k)
12d
Associate Director of Bioinformatics
Tempus —Remote
- $150,000 - $220,000 a year
- Full-time
- 5 years
- SQL
- Supervising experience
- Health insurance
Staff Scientist II, Target Discovery, Screening, and Automation
Protagonist Therapeutics —Newark, CA
- $135,000 - $145,000 a year
- Mid-level
- AWS
- Doctor of Philosophy
Quick Apply
Head of Lab Technology Platforms
Baylor Miraca Genetics Laboratories, LLC —Houston, TX
- Computer Science
- 5 years
- Engineering
Quick Apply
Data Scientist Contractor, Computational Biology
CAMP4 Therapeutics —Cambridge, MA
- Contract
- Mid-level
- 3 years
- AWS
Quick Apply
Head of R&D Portfolio & Project Management
Illumina —San Diego, CA
- $205,100 - $307,700 a year
- Full-time
- Hybrid work
- Background check
- 11+ years
- Doctor of Philosophy
- Dental insurance
- Paid time off
(Senior) ML Scientist
insitro —South San Francisco, CA
- $183,000 - $238,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Office
- Paid parental leave
- Health insurance
POSTDOCTORAL POSITION IN THE CANCER EPIGENETICS GROUP
University of Maryland, Baltimore —Baltimore, MD
- Monday to Friday
- Doctoral degree
- Senior level
- Communication skills
Area Director, Enterprise Solutions
Tempus —Remote
- $185,000 - $225,000 a year
- Full-time
- Medicine
- Up to 50% travel
- 8 years
- Health insurance
Laboratory Manager | Laboratory of Host-Pathogen Biology
Rockefeller University —New York, NY
- $108,000 - $110,000 a year
- Full-time
- Master's degree
- Analysis skills
- University
Director – Nanotechnology
Genentech —San Diego, CA
- $158,200 - $293,800 a year
- Online Application
- Doctor of Philosophy
- Neurology
- Senior level
Director, Epidemiology & Methodological Innovation
Tempus —Chicago, IL
- $170,000 - $250,000 a year
- Full-time
- HIPAA
- 3 years
- Doctor of Philosophy
- Health insurance
Enterprise Solutions Director, Government Accounts
Tempus —Remote
- $150,000 - $200,000 a year
- Full-time
- Remote
- Up to 50% travel
- 8 years
- Bachelor's degree
- Health insurance

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Functional Genomics Head jobs near

Head of Customer Service

Helix -
California

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Job Details

Full-time
$110,000 - $135,000 a year

Benefits

Work from home stipend
Paid parental leave
Health insurance
Paid time off
Parental leave
401(k) matching

Qualifications

Project team coordination
Feature prioritization
Knowledge management
Managing technical support teams
Customer communication
AI use case identification
Performance improvement leadership
Organization design
Automation
Managing teams in a customer support role
Tooling
Triage
Coaching
Customer satisfaction tracking
Operations transformation
Performance Reporting
Gap analysis
Metrics Reporting
Incident Escalation
Frontline customer support management
8 years
Team development
Hiring
Collaboration with product development teams
B2B
Leading team collaboration initiatives
Customer service knowledge base
Customer support
HubSpot
AI-driven automation

Full Job Description

Who We Are & What We Do

At Helix, our mission is simple: to help everyone improve their lives through their DNA.

Ready to make a real-world impact with your skills? At Helix, we're transforming healthcare by making genomics a standard of care. We partner with health systems and life science companies to accelerate the integration of genomic data into clinical practice. Join us in building a future where healthcare is personalized, proactive, and powered by genomics.

What is special about this role:

Every day, patients, providers, and partners come to Helix at moments that matter, like a patient signing up for a research study, a provider with a clinical question, or a partner organization launching a program at scale. Researchers are becoming a part of this picture too, leaning on our clinicogenomic database to advance scientific discovery.

Helix is reshaping customer service into an AI-augmented operating model and the Head of Customer Service is the person driving this build forward. You'll partner with AI Ops on the technical work, lead the CS team, and work closely with the Head of Strategy & BizOps to shape where CS goes next. This is a role for someone who balances systems thinking with the people leadership it takes to bring a team through transformation.

Key responsibilities:

Lead the AI transformation of the team, partnering with internal AI Ops engineers on the technical build and defining what the system should do and what’s worth automating
Bring a strong point of view on where CS needs to go, partnering closely with the Head of Strategy & BizOps on direction, team structure, and capability gaps
Lead the CS team, setting direction, coaching, and keeping the team delivery-ready through the transformation
Own the knowledge base maintenance model and feedback loop across AI Ops, Product, Clinical, Partner Success, and Commercial
Bring the voice of the customer into Product prioritization, and partner with Sales and Marketing to establish clear service expectations for new types of inquiries as they emerge
Define and codify the "never automate" ruleset (high-distress moments, clinical queries, enterprise escalations, and other contacts where human judgment must lead), revisiting as the system matures
Own the metrics that tell the story (CSAT, AI resolution rate, escalation rate, first-contact resolution, first response time) and the weekly reviews where the team acts on what the data shows
Develop sharp intuition for what moves each metric, with readiness to experiment when answers aren’t obvious
Surface insights to leadership on what's working, what isn't, and where to invest for the most impact

About you:

8+ years in customer experience, support, or operations, with hands-on experience leading systems and process transformation
A clear understanding of AI in customer service, with a framework for what it should and shouldn’t do
Preference for process over headcount, with judgment to know when hiring is the right answer
Demonstrated ability to coordinate across teams without direct authority, and surface tradeoffs
Strong organizational discipline and people leadership, with comfort leading a manager who owns daily team delivery
Uses data and metrics to evaluate performance, communicate what's working, and identify what to improve
Excellent communication skills, able to tell a clear story about how the function is doing and flag what matters to leadership

Pluses:

Experience in healthcare, genomics, or other industries serving patients and providers where service quality directly affects customer outcomes
Prior experience with AI in a service or ops context
Experience with HubSpot, Dialpad, or comparable CRM / contact center tooling
Experience working across both consumer and partner / B2B2C channels

Expected Interview Process:

1) Recruiter Screen 2) Manager Screen/Tech Screen 3) Onsite 4) Offer

Expected Pay For This Role:

There are 3 distinct parts to your Helix offer: 1) Base Salary 2) Annual Bonus 3) Equity

Expected Helix Base: $110,000 - $135,000
Expected Helix Discretionary Annual Bonus: 20% of your annual salary
Equity: We offer generous equity at Helix. If you receive a Helix offer your recruiter will book dedicated time with you to educate you on our equity model.

Aside from working alongside brilliant, dedicated, passionate, down-to-earth, curious, warm, and thoughtful people, we also provide great benefits:

Comprehensive Health Insurance with Date of Hire eligibility
- Above average employer paid premium coverage
12 weeks Helix Paid Parental Leave option
401(k) with employer matching of up to 3% and 100% Vesting on the Date of Hire
Comprehensive Well-Being Benefits
Flexible PTO
Remote options for many roles and a home office stipend

What you'll accomplish:

In your first 3 months:

Built working relationships with the CS Manager, the CS team, AI Ops, and cross-functional stakeholders (Product, Clinical, Partner Success, Commercial)
Developed a clear, data-grounded view of current operations (volumes, contact drivers, team performance, gaps) and absorbed the AI transformation plan in motion
Tested and refined AI-assisted triage and escalation while humans handle customer responses
Set a working rhythm with the CS Manager on how the transformation work connects with daily operations
Formed a strong point of view on where CS needs to go over the next 12 months, grounded in direct observation and developed with the Head of Strategy & BizOps

In your first 6 months:

Shipped AI-assisted triage and escalation across all written channels, with first use cases identified for full AI end-to-end resolution
Evolved the knowledge base maintenance model based on actual use
Built a working voice-of-customer rhythm with Product
Partnered with the Head of Strategy & BizOps on the team structure for where CS is going
Delivered early impact in key metrics (CSAT, AI resolution rate, escalation rate)

Helix is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.

#LI-Remote

Compensation

The base pay range for this role is $110,000 – $135,000 per year.

Apply Now

Refine Your Search

Functional Genomics Head jobs

Head of Customer Service

Head/VP of Engineering

Area Vice President, Biotech

Director of Functional Genomics

Senior Executive Assistant

Senior - Bioinformatician and Head of Clinical Genomics Informatics - Center for Translational Science

(Senior) Medical Science Liaison, External Research

Scientist I

Associate Director of Bioinformatics

Staff Scientist II, Target Discovery, Screening, and Automation

Head of Lab Technology Platforms

Data Scientist Contractor, Computational Biology

Head of R&D Portfolio & Project Management

(Senior) ML Scientist

POSTDOCTORAL POSITION IN THE CANCER EPIGENETICS GROUP

Area Director, Enterprise Solutions

Laboratory Manager | Laboratory of Host-Pathogen Biology

Director – Nanotechnology

Director, Epidemiology & Methodological Innovation

Enterprise Solutions Director, Government Accounts

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