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Gallery Manager

DOYLE -
New York, NY

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Job Details

Full-time
$65,000 - $75,000 a year

Qualifications

Visitor query response
Staff supervision
Microsoft Excel
Customer relationship building
Email customer support
Microsoft Outlook
Management
Shipping coordination
Phone communication
Team leadership
Staff scheduling
Greeting customers
Word embeddings
Mid-level
3 years
Managing clients in a customer support role
Recruitment and selection
Employee attendance management
Art History
Customer engagement
Recruiting
Leading team collaboration initiatives
Stocking
Training
Event customer service
Leadership
Customer interaction during outreach
Communication skills
Pre-sales
Office phone management

Full Job Description

Position: Gallery Manager

Location: Doyle, New York City

Schedule: Full-Time | Thursday–Monday | 9:00 AM – 6:00 PM (weekend availability required)

About Doyle:

Founded in 1962, Doyle is one of the world’s leading auctioneers and appraisers of Fine Art, Jewelry, Furniture, Decorations, and more. Headquartered in New York City with regional offices nationwide, Doyle attracts a global network of buyers and consignors. Renowned for achieving exceptional results at auction, we are equally proud of our commitment to outstanding client service delivered with individual attention.

About the Position:

The Gallery Manager is a key front-of-house leader responsible for delivering an exceptional visitor experience within our gallery and auction environment. This role oversees the exhibition staff, ensures operational efficiency during public previews and events, and supports client-facing functions across departments. The ideal candidate is confident, organized, and proactive, with the ability to lead by example in a fast-paced, client-centric setting. This role reports to the Client Services Manager.

Duties include but are not limited to:

Recruit, train, schedule, and manage exhibition staff.
Property collection outreach and shipping logistics assistance.
Work with Client Services team for post & pre-sale customer outreach.
Greet all clients and visitors in a warm, courteous, and professional manner.
Assign floor coverage to ensure optimal guest engagement throughout the gallery.
Coordinate staff breaks, track attendance, and oversee timesheet accuracy.
Manage reception desk operations, including phone coverage and guest greetings.
Uphold a welcoming, professional reception area with catalogues, signage, and guest materials properly maintained.
Provide hands-on support to the Client Services team as needed across all functions.
Assist with payments, property releases, bid processing, and bid increases.
Act as a keyholder and ensure adherence to security protocols.
Monitor Client Services email inboxes and respond as appropriate.
Provide coverage during staff lunches and vacations.
Attend evening exhibition previews and special events as required.
Ensure all client meeting rooms are well-stocked and tidy.

Qualifications:

3-5 years of experience in a similar role within an auction house, gallery, luxury retail, or creative environment.
Proven leadership abilities with experience overseeing staff and workflows.
Excellent verbal and written communication skills.
Highly organized, detail-oriented, and able to multitask under pressure.
Strong problem-solving capabilities and ability to work independently.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Knowledge of art, art history, or the auction industry is preferred.

Requirements:

Full-time availability: Thursday–Monday, 9:00 AM – 6:00 PM. Summer hours: Monday-Friday, 9:00 AM – 6:00 PM.
Must be available to work weekends.
Comfortable in a client-facing, high-traffic environment.
Capable of handling keyholder responsibilities.

If you feel you meet the qualifications for this position, we invite you to apply by submitting your resume, cover letter, and any other relevant documents. Please note that only shortlisted candidates will be contacted for further evaluation. We are an equal opportunity employer and value diversity in our workforce. We encourage applications from individuals of all backgrounds and experiences.

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