Top 107 Genesys Developer Jobs

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- $58 an hour
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- Computer Science
- Engineering
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Quick Apply
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Amazon Web Services, Inc. —Tempe, AZ
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Quinnox —Chicago, IL
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- Senior level
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Data Engineer
BNY Mellon —Remote
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Salesforce Developer
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Network Telephony Engineer - Remote
Providence —Oregon
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Signet Jewelers —Akron, OH
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Auto Club Of Southern Calif —Coppell, TX
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CX Systems Developer Lead – CRM, CCaaS & Integration Engineering
SharkNinja —Needham, MA
- $150,300 - $183,700 a year
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- Health savings account
- AD&D insurance
Partner Success Engineer (Infrastructure)
Deepgram —Remote
- $195,000 - $235,000 a year
- Full-time
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- Senior level
- Commercial
11d
Salesforce Developer
Commerce —Austin, TX
- $112,000 - $167,000 a year
- Full-time
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- 3 years
Sr. Manager Data Engineering
Charles Schwab —Southlake, TX
- $170,000 - $180,000 a year
- Hybrid work
- 5 years
- SQL
- Senior level
- Paid parental leave
- Employee stock purchase plan

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Avaya Call Center Engineer

Computer Enterprises Inc -
Columbia, SC

Quick Apply

Job Details

Contract
$58 an hour

Qualifications

Content creation for technical audiences
Avaya
Communications systems expertise (engineering specialty)
Team development
Mentoring
Software documentation
Voice over internet protocol (VoIP) configuration
Telephone systems
SD-WAN

Full Job Description

Avaya Call Center Engineer
Contract: W2 only, long-term contract with potential for extension but will ideally convert to full time with either the client
Pay: $58/hr
Location: Remote
Schedule: Hybrid (Onsite Tuesday–Thursday and as needed)
Hours: 8:30 AM – 5:00 PM (on-call and occasional weekend work required; overtime pre-approved)

Designs, develops, and supports complex telecommunications and Voice over Internet Protocol (VoIP) systems. Conducts engineering studies, evaluates new technologies, and ensures systems align with business and operational needs. Works across infrastructure, software integration, and network environments to maintain and enhance communication systems.

Key Responsibilities

Design and develop complex software interface programs for telecommunications and VoIP systems
Lead design, organization, and implementation of telecom/VoIP solutions and initiatives
Conduct engineering studies on communication systems, including capacity, performance, and cost analysis
Evaluate, test, and recommend new telecommunications, VoIP, and data network technologies
Prepare cost-benefit, feasibility, and impact analyses for new systems and enhancements
Develop technical documentation including specifications, flowcharts, network diagrams, and workflow designs
Plan and support installation and configuration of telephony systems and infrastructure
Monitor system performance (traffic, capacity, security) and troubleshoot issues
Collaborate with vendors to ensure compatibility with existing systems and requirements
Support and maintain enterprise-wide telecommunications and VoIP systems
Document field/system conditions through reports, diagrams, and technical documentation
Ensure compliance with security policies and procedures
Develop and maintain disaster recovery and business continuity plans
Provide guidance and mentorship to junior team members
Stay current on industry trends and emerging technologies

Day-to-Day Responsibilities

Lead design and development of Avaya call center solutions (IVR, call routing, vectors, VDNs)
Create detailed technical documentation (FRDs, workflow diagrams, integration specs)
Participate in and lead discovery/design sessions with business and technical stakeholders
Support call center platforms including Avaya and Genesys Cloud (TFNs)

Required Qualifications

8+ years of telecommunications/VoIP experience
Experience with Avaya and CCaaS call center platforms
Strong knowledge of networking concepts (LAN, WAN, SD-WAN, VPN, cloud networking)
Strong communication, documentation, and presentation skills
Ability to mentor junior team members and influence technical decisions

Preferred Qualifications

Experience with Genesys Cloud platforms
Genesys certifications (e.g., Cloud CX Developer, Cloud CX Architect)
Experience with workflow/diagram tools (e.g., Lucidchart)

Education

Bachelor’s degree in Computer Science, Information Technology, or related field
Or 4 years of related work experience
Or 2 years of experience plus an associate degree in a related field

Why Should I Apply?
Lead the design and development of Avaya Call center capabilities while producing high-quality technical and functional documentation and participating in discovery and design workshops.

About CEI:
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.

#ZR #INDGEN

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Refine Your Search

Genesys Developer jobs

Avaya Call Center Engineer

Google CCAI / GECX Pod Lead

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VP, Product Management - Core Platform Foundations

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Associate Salesforce Developer

CX Systems Developer Lead – CRM, CCaaS & Integration Engineering

Partner Success Engineer (Infrastructure)

Salesforce Developer

Sr. Manager Data Engineering

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