Top 26 Genesys Test Analyst Jobs

Quality Assurance Analyst
First PREMIER Bank —Sioux Falls, SD
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Wellness program
- Health insurance
Business Systems Analyst
IronMountain Solutions —Vienna, VA
- 8 hour shift
- Hybrid work
- 7 years
- Azure
- Java
Quick Apply
13d
Director of Quality and Continuous Improvement, Member Care
Sidecar Health —Dallas, TX
- Remote
- HIPAA
- 8 years
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Entry AI Specialist
Paracon —Puerto Rico
- Azure
- Computer Science
- Research
13d
Entry Level - After Hours Analyst
Voxai Solutions Inc —Coppell, TX
- $20 - $24 an hour
- Weekends as needed
- Background check
- Writing skills
- Pass drug screening
Quick Apply
Data Analyst, IT Service Center
Cardinal Health —Ohio
- $80,900 - $115,500 a year
- On call
- Mid-level
- SQL
- Analysis skills
- Paid parental leave
- Health savings account
Senior Product Analyst Contact Center
HCA Healthcare —Nashville, TN
- Full-time
- 5 years
- Mid-level
- Analysis skills
- Employee stock purchase plan
- Disability insurance
Quick Apply
Customer Service Quality Analyst
Ten Group —Las Vegas, NV
- Weekends as needed
- Computer literacy
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Systems Analyst (Austin)
Texas Workforce Commission —Austin, TX
- $4,523.16 a month
- Online Application
- Microsoft Access
- Data analysis skills
- Research
- Health insurance
- 401(k)
2d
Functional Analyst, Senior
NJM Insurance Group —Trenton, NJ
- $100,402 - $126,558 a year
- Full-time
- 6 years
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Disability insurance
Limited Service Operations Analyst
Maximus —Tysons, VA
- $65,000 - $75,000 a year
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
2d
Go-to-Market Leader, Government Sector
eGain —Washington, DC
- $200,000 a year
- Email
- Remote
- Azure
- Writing skills
- AWS
Databricks Architect
PEMCO —Seattle, WA
- $125,266 - $208,777 a year
- Full-time
- Computer Science
- Bachelor of Science
- Office
- Paid jury duty
- AD&D insurance
Go-to-Market Leader, Insurance Vertical
eGain —Remote
- $200,000 a year
- Email
- Salesforce
- Presentation skills
- Travel
- Life insurance
Principal Architect, NICE CXone
TTEC Digital —Austin, TX
- $170,000 - $200,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Java
- Health insurance
- Dental insurance
Quick Apply
Manager, Product - CCaaS
TELUS Digital —United States
- $120,000 - $145,000 a year
- Full-time
- Remote
- Research
- Databases
- Mentoring

Other jobs to consider

Find your next job by exploring related positions.

CCaaS Business Test Lead
Blue Star Partners LLC —Remote
Work closely with business leads, customer program stakeholders, contact center leaders, PMs, technical teams, and vendors to ensure alignment across the…
$100 an hour
Quick Apply
Senior Manager, Solutions Architecture - Genesys CCaaS
TELUS Digital —Ontario, CA
This position combines deep technical expertise with strong client engagement skills to develop innovative, scalable solutions that address complex business…
$224,000 - $254,000 a year

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Manager, Product - CCaaS
TELUS Digital —Columbus, OH
Champion effective communication by delivering timely and tailored updates across engineering teams, product managers, and C-level executives, translating…
$120,000 - $145,000 a year

I want to receive the latest job alert for Genesys Test Analyst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Genesys Test Analyst jobs near

Senior Product Analyst jobs in Nashville, TN

Call Center Representative jobs in Dallas, TX

Systems Analyst jobs in Austin, TX

Market Leader jobs in Remote

Data Architect jobs in Seattle, WA

Data Analyst jobs in Ohio

Principal Architect jobs in Austin, TX

Quality Assurance Analyst jobs in Pittsburgh, PA

Food Quality Assurance jobs in Hayward, CA

Quality Assurance Analyst jobs in Louisville, KY

Quality Control Chemist jobs in Los Angeles, CA

Quality Assurance Analyst jobs in Chicago, IL

Quality Assurance Analyst jobs in Bridgeport, CT

Senior Product Analyst jobs in Houston, TX

Product Manager jobs in Cleveland, OH

Senior Product Analyst jobs in Plano, TX

Senior Product Analyst jobs in Milwaukee, WI

Senior Product Analyst jobs in Remote

Jobs For Senior Citizens jobs in Honolulu, HI

Gis Analyst jobs in San Antonio, TX

Quality Assurance Analyst

First PREMIER Bank -
Sioux Falls, SD

Apply Now

Job Details

Full-time

Benefits

Wellness program
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Employee relationship building
Stakeholder relationship building

Full Job Description

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.

We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.

Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.

Job Description:

Location: Sioux Falls, SD
Shift: 8:00am-5:00pm, Monday-Friday
Job Status: Full-Time
Company: PREMIER Bankcard

About the Role

Drives quality and compliance by applying analytical insight to regulatory standards, stakeholder engagement, and process evaluation. Serves as a bridge between operational teams and compliance leadership, ensuring that quality initiatives are both strategically aligned and effectively communicated. Operates with greater autonomy and influence over policy development and stakeholder coordination.

Job Duties and Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

Monitors regulatory developments and internal policy changes to assess their impact on quality assurance practices. Provides informed guidance to team members, supports documentation efforts, and contributes to the development of compliance strategies. Serves as the initial approver for regulatory-sensitive materials, such as phone scripting and training documents updates, prior to final review by Compliance.
Supports the development of internal communications that clarify regulatory and registration requirements, helping operational teams understand how these standards apply to their work. Collaborates with colleagues to build foundational awareness and ensure consistent interpretation of compliance expectations across departments.
Supports stakeholder engagement by assisting in the coordination of meetings, preparing materials, and ensuring clear communication between internal teams and external partners. Helps identify stakeholder needs and concerns, responding professionally to feedback and contributing to a positive and collaborative environment. Focuses on building foundational relationships and supporting engagement activities led by senior team members.
Prepares clear and well-structured reports, policies, and presentations that support operational and compliance initiatives. Adapts communication style to suit various internal audiences, ensuring clarity and professionalism in both written and verbal formats. Focuses on translating complex regulatory and quality concepts into accessible language for team members and stakeholders.
Collaborates with the supervisor to establish performance goals and participate in structured development activities, including training sessions and peer learning. Maintains and expands knowledge of regulatory standards, technology tools, and industry trends through ongoing education and professional reading. Demonstrates initiative in applying new skills to enhance quality assurance practices.
Independently conducts end-to-end reviews of operational areas within the quality management system. Evaluates existing policies and procedures, identifies improvement opportunities, and contributes to the development and documentation of updated processes.
Selects and executes appropriate quality assurance tests across varied operational areas, applying specialized techniques to validate data accuracy and process integrity. Interprets results to identify trends or issues and recommends corrective actions to ensure compliance with internal standards and regulatory requirements. Plays a key role in enhancing testing protocols and supporting continuous improvement efforts.
Uses analytical thinking and process evaluation skills to uncover root causes of operational shortcomings and recommend targeted enhancements. Collaborates across departments to implement improvements that elevate service delivery and align with regulatory expectations. Plays a key role in driving continuous improvement initiatives that impact broader organizational performance.

Skills and Qualifications

Works with full confidence to interpret, understand, monitor and apply knowledge of laws, regulations, policies, and procedures from an organizational standpoint ensuring alignment with organizational strategies and objectives. Works independently with minimal guidance.
Demonstrates strong ability to review, interpret, and tailor reports for different audiences, considering the reports’ intended purpose.
Skilled at creating, organizing, prioritizing, and carrying out assigned tasks to meet objectives by given deadlines. This includes maintaining accountability for timely delivery.
Works at an advanced level to express ideas, request actions, formulate plans, & policies by means of clear and effective written and verbal communications.
Works with full competence to assimilate and understand data and information from various sources to draw appropriate conclusions and make relevant recommendations. Typically works without supervision and may provide technical guidance.
Bachelor’s degree in quality management, Business Administration, or a related field preferred.
2 to 3 years of experience in quality assurance, compliance, internal audit or a similar role is preferred.
Preferred knowledge of: BSA/AML, CAN SPAM, USA Patriot Act and CIP, Fair Lending, FACTA, FCRA, FDCPA, MLA, OFAC, Reg B (ECOA), Reg DD and TISA, Reg P and RFPA, Reg Z and TILA, SCRA, TCPA and TSR, and UDAAP.
Preferred experience with the programs used within the department, Microsoft Office Suite, Verint, Genesys, and Pega.

Competitive Benefits Package

Full medical benefits when working 20+ hours per week
Traditional and High-Deductible health plan options available
FREE dental and vision coverage
Generous Paid Time Off plans
401(k) – dollar-for-dollar match up to 5% of total compensation
Special discounts and offers for events at the Denny Sanford PREMIER Center
PREMIER Wellness Program
Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
Fun Employee Parties

Our Culture

Emphasis on personal success, respect, health, wellness, fun and giving back
Employees are rewarded, valued, and celebrated for hard work
Various Career advancement opportunities and growth
Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more

Apply Now

Refine Your Search

Genesys Test Analyst jobs

Quality Assurance Analyst

Business Systems Analyst

Director of Quality and Continuous Improvement, Member Care

Entry AI Specialist

Entry Level - After Hours Analyst

Data Analyst, IT Service Center

Senior Product Analyst Contact Center

Customer Service Quality Analyst

Systems Analyst (Austin)

Functional Analyst, Senior

Limited Service Operations Analyst

Go-to-Market Leader, Government Sector

Databricks Architect

Go-to-Market Leader, Insurance Vertical

Principal Architect, NICE CXone

Manager, Product - CCaaS

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for Genesys Test Analyst

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected