Top 497 Google Support Engineer Jobs

Technical Solutions Engineer, Compute, High Touch Support, Google Cloud
Google —Seattle, WA
- $150,000 - $218,000 a year
- Weekends as needed
- Windows
- Java
- JavaScript
- Paid holidays
- Disability insurance
4d
Software Engineer III, Consensus, Google Cloud Infrastructure
Google —New York, NY
- $147,000 - $211,000 a year
- Full-time
- Computer Science
- System design
- Java
11d
Customer Engineer III, Applied AI, Google Cloud
Google —New York, NY
- $174,000 - $253,000 a year
- Full-time
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Customer Engineer II, Applied AI, Google Cloud
Google —New York, NY
- $148,000 - $216,000 a year
- Full-time
- Computer science
- Computer Science
- Java
Customer Engineer III, Platform, Power and Energy, Google Cloud, Southern Region
Google —Virginia
- $152,000 - $222,000 a year
- Full-time
- Hybrid work
- System design
- Presentation skills
- Bachelor's degree
Outcome Customer Engineer II, Strategic AI and Independent Software Vendor,Google Cloud
Google —San Francisco, CA
- $127,000 - $185,000 a year
- Full-time
- 6 years
- System design
- Java
Customer Engineer III, Platform FS Insurance, Google Cloud
Google —New York, NY
- $152,000 - $222,000 a year
- Full-time
- System design
- Business development experience
- Presentation skills
Customer Engineer, Cloud AI, Financial Services, Google Cloud
Google —New York, NY
- $152,000 - $222,000 a year
- Full-time
- Computer Science
- System design
- Office
Customer Engineer II, Platform, SAISV, Google Cloud
Google —Miami, FL
- $127,000 - $185,000 a year
- Full-time
- 6 years
- System design
- Presentation skills
11d
Platform Customer Engineer, Greenfield, Google Cloud
Google —New York, NY
- $127,000 - $185,000 a year
- Full-time
- 6 years
- System design
- Office
Workspace Customer Engineer II, Platform, New Business, Google Cloud
Google —New York, NY
- $127,000 - $185,000 a year
- Full-time
- Google Workspace
- Computer science
- Computer Science
Customer Engineer III, Platform, Retail, Google Cloud
Google —Chicago, IL
- $152,000 - $222,000 a year
- Full-time
- Hybrid work
- System design
- Business development experience
- Presentation skills
11d
Customer Engineer, Data Management, Retail, Google Cloud
Google —Addison, TX
- $152,000 - $222,000 a year
- Full-time
- Computer science
- Computer Science
- DevOps
- Paid holidays
- Disability insurance
10d
Practice Customer Engineer, Applied AI, Google Public Sector
Google —Washington, DC
- $152,000 - $222,000 a year
- Full-time
- Java
- C++
- Presentation skills
- Paid holidays
- Disability insurance
10d
Senior Staff Software Engineer, AI Infrastructure, Google Cloud, Applied AI
Google —Kirkland, WA
- $262,000 - $365,000 a year
- Full-time
- Computer Science
- System design
- Office
- Paid holidays
- Disability insurance
7d
Senior Staff Software Engineer, Google Compute Engine (Guest Ecosystem)
Google —Seattle, WA
- $262,000 - $365,000 a year
- Full-time
- Computer science
- Computer Science
- Engineering
- Paid holidays
- Disability insurance
Technical Account Manager, Google Cloud Consulting
Google —New York, NY
- $114,000 - $164,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Adoption assistance
5d
Data Engineer, Data Architecture and Engineering, gData
Google —New York, NY
- $130,000 - $188,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Cloud Technical Solutions Engineer, Storage and Database
Google —Austin, TX
- $150,000 - $218,000 a year
- Full-time
- Computer science
- Computer Science
- Java
6d
Platform Customer Engineer, Google Cloud
Google —New York, NY
- $127,000 - $185,000 a year
- Full-time
- 6 years
- System design
- Office
3d

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Technical Solutions Engineer, Compute, High Touch Support, Google Cloud

Google -
Seattle, WA

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Job Details

Full-time
$150,000 - $218,000 a year
4 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Network troubleshooting
Software coding
Triage
IT infrastructure

Full Job Description

This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

Health, dental, vision, life, disability insurance
Retirement Benefits: 401(k) with company match
Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
Baby Bonding Leave: 18 weeks
Holidays: 13 paid days per year

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Seattle, WA, USA; Austin, TX, USA.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
9 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
9 years of experience with computer networking and web technologies (HTTP, HTML, DNS, etc.).
Experience managing Linux/Unix or Windows systems at a system administrator level.
Experience with one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl, Visual Basic).

Preferred qualifications:

Experience with any of the following solutions: system virtualization, on-premise or hybrid cloud computing.
Experience working with distributed systems.
Experience with cloud computing (i.e., certifications, internships, coursework, etc.) and debugging complex workload issues across large-scale, multi-node environments.
Familiarity with common solutions, design patterns, or best practices.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Our Technical Solutions Engineers step in and own our large and important customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud.

In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $150000 - $218000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

Work within a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard hours/shifts, and may include weekends as needed.
Manage the customer’s problem through effective diagnosis, resolution, or investigation tools implementation to increase productivity for customer issues on Google Cloud Platform products.
Act as a consultant and subject matter expert for Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
Work closely with Product and Engineering teams to improve the product, and interact with Site Reliability Engineering teams to drive high-quality production. Understand customer issues and advocate their needs with cross-functional teams.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Apply Now

Refine Your Search

Google Support Engineer jobs

Technical Solutions Engineer, Compute, High Touch Support, Google Cloud

Software Engineer III, Consensus, Google Cloud Infrastructure

Customer Engineer III, Applied AI, Google Cloud

Customer Engineer II, Applied AI, Google Cloud

Customer Engineer III, Platform, Power and Energy, Google Cloud, Southern Region

Outcome Customer Engineer II, Strategic AI and Independent Software Vendor,Google Cloud

Customer Engineer III, Platform FS Insurance, Google Cloud

Customer Engineer, Cloud AI, Financial Services, Google Cloud

Customer Engineer II, Platform, SAISV, Google Cloud

Platform Customer Engineer, Greenfield, Google Cloud

Workspace Customer Engineer II, Platform, New Business, Google Cloud

Customer Engineer III, Platform, Retail, Google Cloud

Customer Engineer, Data Management, Retail, Google Cloud

Practice Customer Engineer, Applied AI, Google Public Sector

Senior Staff Software Engineer, AI Infrastructure, Google Cloud, Applied AI

Senior Staff Software Engineer, Google Compute Engine (Guest Ecosystem)

Technical Account Manager, Google Cloud Consulting

Data Engineer, Data Architecture and Engineering, gData

Cloud Technical Solutions Engineer, Storage and Database

Platform Customer Engineer, Google Cloud

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