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Patient Care Representative

OrthoConnecticut -
Wilton, CT

Quick Apply

Job Details

Full-time
$19 - $21 an hour

Benefits

Profit sharing
Wellness program
Health savings account
AD&D insurance
Disability insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

High school diploma or GED
Health insurance referral requirements

Full Job Description

GENERAL STATEMENT OF DUTIES:

The primary responsibility of the Patient Care Representative is to greet and register patients arriving for appointments with physicians and ensure all required patient information is collected and input. Thoroughly and accurately complete patient registration to include, but not limited to collecting/verifying insurance information and eligibility if not collected in advance of appointment.

Schedule: Monday-Friday 8am-5pm- working 1 weekend a month and 1 late night until 7pm on a rotation basis for OrthoCare

Benefits

401(k) matching + profit sharing
Health/Dental/Vision Insurance
FSA/HSA options
Life insurance/AD&D/STD/LTD
Paid time off
Employee Discount Program
Wellness Program

RESPONSIBILITIES:

Greets and registers patients in a prompt, pleasant and helpful manner; instructs patients to sign in; request and scan insurance cards; provide the appropriate secretary with the sign in sheet at end of session
Verify and update all required information (demographic and insurance) and accurately enter data into Centricity
Assures assignment of benefits by obtaining guarantors signature
Assures patient has received and acknowledged receipt of OrthoConnecticut HIPPA brochure
Assists patients in completing required medical history forms
Collects all co-pays, unpaid balances and installment payments, generates a receipt and batches receipts with payments at the end of each

Call Center

Schedule new patients for all physicians in accordance with core schedule and on-call schedule
Follow protocol pertaining to any daily changes in physician’s schedule
Thoroughly and accurately complete patient registration:
Reason for appointment
Physician preference
Workers compensation or motor vehicle related injury
Insurance card required at time of appointment
Physician referral insurance requirements
Collect all required meaningful use information
Ethnicity
Smoking History
Active medications
Medication Allergies
Prepping Accounts
Print out daily charge tickets in advance of scheduled appointments and preps per policy
Review 90 day globals
Add/verify co-pay collection
Verify PCP and referring physician
Confirm physician referral requirements
Review eligibility reports for inactives and AAA’s
Maintain patient log for purposes of tracking daily registration activities

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

High school graduation or GED; post graduate degree preferred
At least one year of work experience in a medical office setting
Knowledge of medical office procedures and insurance verification
Ability to demonstrate a mature, dependable, and responsible approach when interacting with patients, physicians, co-workers, and additional outside sources
Proactive self-starter
Understands referral requirements of major third party payers
Ability to multi-task, prioritize and exceptional attention to detail
Excellent organizational, verbal and written communication skills

ACCEPTABLE EXPERIENCE AND TRAINING:

Knowledge of medical terminology desirable
One year office work / medical assisting experience
Computer savvy
Previous insurance experience is desirable
Must be able to multi-task

OrthoConnecticut, delivering exceptional care and real results has always been our mission, though we did things a little differently when we opened our doors in 1954. Today, we provide orthopedic care in a new state-of-the-art Musculoskeletal Center of Excellence, in which we provide the full spectrum of high-quality services under one roof. Now we can diagnose and treat the complete range of musculoskeletal issues for all ages in one easily accessible location with minimal wait time and a more efficient patient experience. One thing that hasn't changed since in 1954: our commitment to you

OrthoConnecticut is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The above statement reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent in the job.

Quick Apply

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