Top 13187 Guest Service Representative Jobs

Guest Service Representative
HOME2 SUITES - KATY —Katy, TX
- Part-time
- Computer literacy
- English
- Mid-level
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Guest Service Representative
Marriott International, Inc —Los Angeles, CA
- $34.95 an hour
- Full-time
Guest Service Representative
Hiltons at McCormick Place —Chicago, IL
- $26.50 an hour
- Part-time
- Mid-level
- Hotel
- High school diploma or GED
- Employee discount
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11d
Guest Service Representative
Extended Stay America —Mendota Heights, MN
- $15.38 - $15.78 an hour
- Part-time
- Basic math
- English
- Hotel
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Guest Service Representative Chandler
Extended Stay America —Chandler, AZ
- $16.80 an hour
- Part-time
- Basic math
- English
- Hotel
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Guest Service Representative Anaheim
Extended Stay America —Anaheim, CA
- $17.31 an hour
- Part-time
- Basic math
- English
- Hotel
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Guest Service Representative Greenwood
Extended Stay America —Greenwood Village, CO
- $18.12 an hour
- Part-time
- Basic math
- English
- Hotel
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Guest Services Representatives
Omni Hotels & Resorts —San Francisco, CA
- $35.09 an hour
- Full-time
- English
- Hotel
- Math
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Guest Service Representative
DREAMWEAVER HOTELS INC - EMC2 —Chicago, IL
- $24 - $25 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- Commuter assistance
- AD&D insurance
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Guest Service Representative
Comet Cleaners —Lubbock, TX
- $11 - $13 a year
- Part-time
- No experience needed
- In-person
- Communication skills
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Guest Service Representative
Double Star Hospitality Jackson Llc —Jackson, MS
- $16 - $18 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- Opportunities for advancement
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Guest Service Representative
The Hampton Inn & Suites - Hotel —Manchester Center, VT
- $18 - $22 an hour
- Full-time
- Computer literacy
- Basic math
- English
- Health insurance
- Paid time off
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Guest Service Representative - Hampton Inn
Strand Hospitality Services —Sapphire, NC
- $15 - $18 an hour
- Part-time
- Hotel
- Communication skills
- Ability to lift 25 pounds
- 401(k) matching
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Wireless Sales Representative - Clinton
Communication Solutions an Authorized Retailer for AT&T —Clinton, OK
- $26,000 - $37,000 a year
- Weekends as needed
- Background check
- 18 years or older
- Customer service
- Health savings account
- Health insurance
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Guest Service Representative I - Hospitality
Highway West Vacations —Freedom, NH
- $18 an hour
- Weekends as needed
- High school diploma or GED
- Driver's License
- Math
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Wireless Sales Representative -Newcastle
Communication Solutions an Authorized Retailer for AT&T —Newcastle, OK
- $27,000 - $36,000 a year
- Weekends as needed
- Background check
- 18 years or older
- Customer service
- Health savings account
- Health insurance
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Guest Service Representative
SummitCove.com —Keystone, CO
- From $23 an hour
- Full-time
- In person
- Bilingual
- Hospitality
- Customer service
- Health insurance
- Dental insurance
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Tasting Room Sales Associate (Brooks)
Yocha Dehe Wintun Nation —Brooks, CA
- $17.46 an hour
- Part-time
- Background check
- Computer literacy
- High school diploma or GED
- Employee discount
Quick Apply
Brand Sales Ambassador
Basecamp Fitness —Madison, WI
- $15 an hour
- Part-time
- High school diploma or GED
- POS
- Computer skills
- Paid training
- Employee discount
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Member Services Representative
Crunch Fitness - Fit Fusion LLC —Coeur d'Alene, ID
- $15 an hour
- Part-time
- CPR Certification
- Writing skills
- Entry level
- Employee discount
- Opportunities for advancement
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Guest Service Representative

HOME2 SUITES - KATY
Katy, TX

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Job Details

Part-time

Qualifications

Computer operation
Hotel and accommodations payment processing
Cash amount verification
Phone communication
Answering guest questions
English
Conflict management
Property management systems (PMS)
Computer skills
General management
Office phone management

Full Job Description

Description:

Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.

Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.

PREREQUISITES

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

Experience in service, sales, telesales or guest relations type of industry preferred
High school diploma or equivalent of same

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear.
Must be able to communicate with other associates and/or guests.

Requirements:

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Frequent Stay Program
Reservations procedures including cancellations and “walking” guest
Phone etiquette and answering procedures
Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
Manager on Duty functions when necessary or as scheduled

Skills:

Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Proficient in written and verbal English
Problem solving and conflict resolution skills

Abilities:

Multi task, remain associate and guest service centric.
Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
Assist with guest issues with professionalism, maintaining hospitable attitude

SPECIFIC RESPONSIBILITIES

Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and utilize PMS.
Ensure all cash, check and miscellaneous departments are in balance at shifts end.
Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
Have a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
Report any unusual occurrences or request to the manager.
Maintain certification from a responsible
Utilize Service Recovery Log and other necessary communication logs from shift to shift.
Maintain stock/cleanliness in the market area.
Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
Standing, walking for long periods of time while maintaining a friendly professional image.
May be required to work any day/shift, including weekends.

POSITIONS FOR POSSIBLE ADVANCEMENT

Assistant General Manager
Guest Service Manager
Guest Service Supervisor

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

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