Top 51417 Hardware Customer Service Jobs

Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Network Installation Technician
Essintial Enterprise Solutions LLC —Shreveport, LA
- $27 - $30 an hour
- 8 hour shift
- Background check
- Pass drug screening
- Mid-level
Quick Apply
Network Installation Technician
Essintial Enterprise Solutions LLC —Hattiesburg, MS
- $27 - $30 an hour
- 8 hour shift
- Background check
- Pass drug screening
- Mid-level
Quick Apply
Field Service Technician/Electrical- Abilene, TX
Vertiv —Abilene, TX
- Weekends as needed
- Background check
- Military
- Pass drug screening
- Profit sharing
- Health insurance
Network Installation Technician
Essintial Enterprise Solutions LLC —Montgomery, AL
- $27 - $30 an hour
- 8 hour shift
- Background check
- Pass drug screening
- Mid-level
Quick Apply
Principal Engineer, Power Design
Celestica —Austin, TX
- 11+ years
- Research
- Office
Sr Project leader - Engineering Systems
Rehlko —Sheboygan, WI
- $88,000 - $111,150 a year
- Full-time
- Hybrid work
- Research
- Residential
- Bachelor's degree
- Health insurance
- Dental insurance
7d
Senior Robotic Metrology Specialist
Path Robotics —Columbus, OH
- Extended hours
- Ability to walk for extended periods
- Data analysis skills
- Travel
- Paid parental leave
- Dental insurance
Quick Apply
10d
FPGA Design Manager / Section Lead
BAE Systems Inc. —Totowa, NJ
- $153,377 - $260,743 a year
- Full-time
- Hybrid work
- Microsoft Word
- Computer Science
- Master's degree
- Health savings account
- Paid holidays
Glass Technician
Custom Glass & Windows —Helena, MT
- $25 - $30 an hour
- Overtime
- Background check
- Clean driving record
- Construction site
- Paid holidays
- Paid time off
Quick Apply
12d
Network Installation Technician
Essintial Enterprise Solutions LLC —Panama City, FL
- $27 - $30 an hour
- 8 hour shift
- Background check
- Pass drug screening
- Mid-level
Quick Apply
11d
Field Service Engineer
Bauer, Inc. —Bristol, CT
- Full-time
- Background check
- Schematics
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Transport and Facilities Engineer
Logix Fiber Networks —Austin, TX
- Overtime
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Installation Technician (Audio Visual) New Jersey
Cenero LLC —Lebanon, NJ
- $21.50 - $31.75 an hour
- Clean driving record
- High school
- Construction site
- Health savings account
- Paid holidays
Aerospace Program Manager
Crane Aerospace & Electronics —Elyria, OH
- Full-time
- Background check
- 5 years
- Bachelor of Science
- Paid holidays
- Disability insurance
Vice President of Engineering
Confidential —Universal City, TX
- $130,103.27 - $175,070.61 a year
- Full-time
- Background check
- Bachelor's degree
- Mentoring
- Relocation assistance
- Health insurance
Quick Apply
Kitchen & Bath Cabinet Designer / Sales
Modern Kitchen Center —Glenwood Springs, CO
- $55,000 - $125,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Paid time off
Quick Apply
4d
Senior Process Automation Engineer
GEA —Hudson, WI
- Hybrid work
- Customer service
- 5 years
- English
- Paid holidays
- Health insurance
Marine AV / IT Technician
Confidential —Fort Lauderdale, FL
- $25 - $30 an hour
- Full-time
- Schematics
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
7d
Semiconductor Field Service Manager (10 Year Minimum)
Fabworx Solutions, Inc. —Austin, TX
- Full-time
- Office
- Travel
- Organizational skills
- Health savings account
- Paid holidays
Quick Apply
10d

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Technical Support Manager - HVAC Construction

Warmboard Inc.
Scotts Valley, CA

Quick Apply

Job Details

Full-time
$110,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Technical support via phone
Phone communication
Residential construction experience
Team development
Problem-solving
Training & development
Process management
Client interaction via phone calls

Full Job Description

Technical Support Manager

Warmboard Inc., located in Scotts Valley, is the number one radiant floor heating brand in North America. We're renowned for the quality and performance of our products.

The ideal candidate has hands-on experience in residential construction. In addition to general construction knowledge, they will have knowledge of all aspects of HVAC, but especially radiant floor heating, boilers, heat pumps, air conditioning, ERV and HRV technologies, as well as the controls that are applied to these systems.

What you'll do:

Team Leadership & Execution

Lead ongoing training and development of Technical Support team members
Coach the team to deliver high-quality technical support
Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team
Guide day-to-day execution, ensuring issues are handled efficiently based on complexity

Technical Support Operations

Oversee daily support across phone and email channels, with a strong emphasis on a phone-first support model
Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation
Act as a hands-on leader, stepping in during peak times and complex situations
Drive effective troubleshooting across hardware, software, and system-related issues
Own and optimize case management workflows to improve resolution speed and consistency

Process & Cross-Functional Collaboration

Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability
Build and manage Help Center and knowledge base content to improve self-service and internal support
Identify trends and provide feedback to drive product and process improvements

Reporting & Continuous Improvement

Analyze support metrics to identify gaps and improve performance
Forecast staffing needs and ensure proper coverage
Continuously refine processes, tools, and documentation to improve efficiency and scale
Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience

Who you are:

5+ years of experience in technical support or support engineering
3+ years leading teams in a hardware + software environment
Strong hands-on troubleshooting across devices, systems, and integrations
Experience in a phone-first support environment with real-time coaching
Proven ability to build and scale support processes, workflows, and infrastructure
Strong understanding of case management, escalations, and SLA-driven support
Experience building and maintaining Help Center / knowledge base content
Ability to partner with Engineering, Product, and Business Systems
Analytical mindset with a focus on improving performance through data

Bonus Points For:

Experience supporting connected devices, hardware, IoT or mission-critical systems
Background building or scaling a technical support organization in a high-growth environment
Experience developing Help Center / knowledge base strategy and content
Experience working cross-functionally with Engineering and Product to resolve systemic issues
Strong analytical background with experience using support metrics to drive improvements

Please submit your cover letter and resume for consideration. No phone calls or faxes please. To all recruitment agencies: Warmboard does not accept agency resumes.

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Residential construction: 2 years (Required)

Ability to Commute:

Scotts Valley, CA 95066 (Required)

Work Location: In person

Quick Apply

Refine Your Search

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Field Service Technician/Electrical- Abilene, TX

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FPGA Design Manager / Section Lead

Glass Technician

Network Installation Technician

Field Service Engineer

Transport and Facilities Engineer

Installation Technician (Audio Visual) New Jersey

Aerospace Program Manager

Vice President of Engineering

Kitchen & Bath Cabinet Designer / Sales

Senior Process Automation Engineer

Marine AV / IT Technician

Semiconductor Field Service Manager (10 Year Minimum)

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