Top 62716 Hardware Customer Service Jobs

Order Entry Customer Service Representative
Rollease Acmeda —Stamford, CT
- $45,000 - $55,000 a year
- Microsoft Outlook
- Writing skills
- Mid-level
- Paid holidays
- Disability insurance
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Field Service Support Specialist
Ipsen International Inc —Cherry Valley, IL
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid holidays
- Tuition reimbursement
Service Technician
Vistabeam —Scottsbluff, NE
- $20 - $25 an hour
- 8 hour shift
- Mid-level
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
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Customer Technical Support Advisor - Hanover Park, Bilingual Spanish
Corston Architectural Detail —Hanover Park, IL
- $40,000 - $50,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
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Truck Fleet & Equipment Mechanic
Maine Energy Systems —Bethel, ME
- $25 - $30 an hour
- Full-time
- CDL B
- Clean driving record
- Mechanic experience
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Hiring for HP Tuner Technician / Parts Purchaser
Precision of New Hampton —New Hampton, IA
- $21.00 - $25.50 an hour
- Full-time
- Background check
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- Warehouse
- Health insurance
- 401(k)
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8d
Field Technician
Essintial Enterprise Solutions LLC —Lansing, MI
- $25 - $27 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- Windows
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Field Service Engineer
Bauer, Inc. —Bristol, CT
- Full-time
- Background check
- Schematics
- Mid-level
- Health savings account
- Health insurance
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Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
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Enterprise Imaging Informatics Supervisor
SYSTEM West Virginia University Health System —Morgantown, WV
- Full-time
- Microsoft Excel
- Computer Science
- Hospital
Installation Technician (Audio Visual) New Jersey
Cenero LLC —Lebanon, NJ
- $21.50 - $31.75 an hour
- Clean driving record
- High school
- Construction site
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Network Installation Technician
Essintial Enterprise Solutions LLC —Hattiesburg, MS
- $27 - $30 an hour
- 8 hour shift
- Background check
- Pass drug screening
- Mid-level
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Sr Electrical Engineer, Last Mile Delivery & Technology, Last Mile Delivery & Technology
Amazon.com Services LLC —Bellevue, WA
- $137,300 - $185,700 a year
- Full-time
- 7 years
- Experience equivalent to degree accepted
- Senior level
- AD&D insurance
- Health insurance
Land Surveyor
Transit and Level Clinic —Greenville, SC
- Up to $100,000 a year
- Full-time
- Civil engineering
- Mid-level
- Travel
- Relocation assistance
- Health insurance
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Cashier
HouseMart Stores | Lahaina Gateway Ace Hardware —Lahaina, HI
- $21 - $22 an hour
- Weekends as needed
- Computer skills
- Ability to stand for extended periods
- Hand tools
- Profit sharing
- Health insurance
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Electronics Design Lead
1009 Clarios Advanced Solutions LLC —Glendale, WI
- Full-time
- Hybrid work
- Engineering
- 11+ years
- Analysis skills
- Disability insurance
- Health insurance
Craftsman
Ace Handyman Services —Lenexa, KS
- $26 - $28 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Store discount
- Paid holidays
14d
Service Technician - HVAC Building Automation Controls
ATS Rocky Mountain —Centennial, CO
- $65,000 - $95,000 a year
- Full-time
- Customer service
- Mid-level
- Databases
- Health insurance
- Dental insurance
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Panel Builder
ICR Resources LLC —Silex, MO
- $31 - $43 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
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Test Engineer
Schweitzer Engineering Laboratories, Inc. —Lewiston, ID
- $84,200 - $170,400 a year
- Full-time
- Bachelor of Science
- Mid-level
- Residential
- Tuition reimbursement
- Employee stock ownership plan
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Order Entry Customer Service Representative

Rollease Acmeda -
Stamford, CT

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Job Details

$45,000 - $55,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
On-site gym
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Customer returns handling

Full Job Description

*Applicants must have 2-3 years of order entry experience*

The Customer Service Representative serves as a vital link between the company and its customers by delivering exceptional service and support throughout the customer experience. In this role, you will manage day-to-day customer interactions with professionalism, empathy, and a solutions-oriented mindset while ensuring clear, timely, and accurate communication.

You will be responsible for handling customer inquiries, resolving issues efficiently, and coordinating with internal departments to meet customer needs and expectations. This includes assisting with order-related concerns, shipment discrepancies, product availability, returns, and general account support. Your ability to build strong customer relationships, communicate effectively, and provide prompt resolutions will play a key role in maintaining customer satisfaction and fostering long-term loyalty.

WHO WE ARE:

Rollease Acmeda is a leading innovator in precision hardware, specialized fabrics, and premium motorization for the development of interior and exterior window covering systems. We strive to provide comfort, energy savings, and safety with our light management and shading solutions using cutting-edge technology, highly engineered systems, and advanced automation. We are passionate, customer-focused, innovative, and action-oriented people, who for over 40 years have designed and delivered exceptional products keeping us at the forefront of market-leading design.

WHAT YOU'LL BE DOING:

Investigate and follow up on Non-Conformance issues to resolve order discrepancies and ensure prompt resolution
Provide Non-Conformance status updates to Customer Service
Process customer purchase orders promptly and with a strong focus on accuracy and attention to detail.
Address customer inquiries related to orders and shipments, availability of stock, and other related information as required.
Act as liaison between Sales, Warehouses, Finance, and Supply Chain teams to facilitate order fulfillment.
Analyze and communicate customer options for stock-out substitutions or up-sell opportunities.
Field customer complaints and inquiries, coordinating with internal departments as needed to proactively resolve customer, product, or other related issues in a timely manner.
Issue Sales Returns and Credit Memos as needed.
Manage inbound phone calls from both your assigned accounts as well as general indirect customer base; with a strong focus on responsiveness and consistent availability.
Maintain awareness of, and accountability for, meeting key performance indicators (KPIs), ensuring service standards, response times, and customer satisfaction goals are consistently achieved.
Track, document, and report discrepancies to ensure accurate records
Maintain in-depth working knowledge of, and strong adherence to, company’s products, systems and processes.
Other related job duties as required.

WHAT YOU SHOULD HAVE:

Minimum 2-3 years’ experience in a related customer service/order management role.
Advanced capabilities in Microsoft Office applications (Outlook, Word, Excel, Power BI).
Experience working with Microsoft Nav and/or Dynamics.
Exhibits Company Core Values - Consideration, Cooperation, Communication, Accountability, and Innovation.
Outstanding customer service and interpersonal skills.
- Able to build and maintain relationships.
- Able to maintain a positive, professional attitude.
- Work effectively cross-functionally and with customers.
- Highly effective communicator, both in writing and speaking.
- Maintain an open mindset and willingness to adapt when faced with challenges or shifting priorities.
Exceptional analytical and problem-solving skills.
- Demonstrates strong judgment in executing actions that balance customer satisfaction with strategic business objectives.
Strong attention to detail.
- Demonstrates strong organizational, project management, and time management skills; adept at handling diverse tasks and managing competing demands

WHY IT'S GREAT TO WORK HERE:

Professionally designed open office work environment to support team collaboration – HQ Only
On-site Gym and Game Room - HQ Only
Paid Holidays - Including company-wide holiday shutdown
Business casual dress code
Generous Paid Time Off
Medical Dental, and Vision Benefits effective the first of the month following 30 days of hire
Employer Paid Short Term Disability, Travel Insurance, Life Insurance, and Employee Assistance Program
Voluntary benefits including Long Term Disability and Pet Insurance
401K with Employer Matching Dollars
Wellness Reimbursement Program
Tuition Assistance Program
Global company with offices in the US, AU, and EU
Ability to work in a growing company where your talents and skills can have a positive impact
Company social events throughout the year and monthly lunches!
Virtual library collection to support your development and inspire new idea

Rollease Acmeda is an Equal Employment Opportunity Employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

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Hardware Customer Service jobs

Order Entry Customer Service Representative

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