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SYSTEMS & APPLICATIONS SUPPORT SPECIALIST

Center for Integrated Family and Health Services
Covina, CA

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Job Details

Full-time
$25 - $32 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

Power BI
Microsoft Excel
Electronic health records (EHR) management
Microsoft Power Automate
Windows
SQL
Productivity software support
Desktop applications
Productivity software
Associate's degree
Microsoft 365 proficiency
Analytics

Full Job Description

AGENCY: CIFHS is a private, non-profit mental health agency delivering high-quality, comprehensive, integrated primary and behavioral health services to the community through evidence-based practice and collaborative partnerships in the San Gabriel Valley area of Los Angeles County. The agency’s mission is to promote the optimal emotional and physical well-being of adults, families, and children/youth through compassionate, knowledgeable, and respectful services that encourages personal growth and development, creates healing, and provides opportunities for positive change. Services are available to all, but especially to individuals who face financial, physical, social and psychological barriers to accessing care. Sober Solutions Program offers outpatient chemical dependency treatment to individuals, groups, and family counseling based on the philosophy that addiction is a treatable chronic illness and that recovery is possible.

MONDAY - FRIDAY

POSITION: ADMINISTRATIVE

TITLE: SYSTEMS & APPLICATIONS SUPPORT SPECIALIST

Job Definition:

The Systems & Applications Support Specialist is a full-time, on-site role responsible for supporting the agency’s technology infrastructure while assisting with the maintenance and improvement of operational systems and applications.

Approximately 35% of the role focuses on responsive end-user and hardware support, while 65% supports systems, applications, reporting, and process improvement initiatives across the agency.

This position reports to the Director of Operations and works closely with leadership to support operational systems, data visibility, and workflow efficiency using Microsoft tools, the Electronic Health Record (EHR), and other agency technologies. This role contributes to improving service delivery and enhancing the experience for both staff and clients.

Key Responsibilities:

End-User Software and Hardware Support

· Serve as the on-site point person for immediate technology support, including software and hardware issues

· Configure and maintain agency devices and peripherals

· Set up technology and access for new staff

· Maintain technology inventory and system updates

Electronic Health Records (EHR) Support – Exym

· Support the configuration, maintenance, and enhancement of the agency’s Electronic Health Record system

· Build and manage EHR forms, templates, workflows, and reports

· Support reporting, data exports, and integration with Power BI

Reporting & Analytics Support

· Support a small number of high-impact reporting initiatives using Microsoft Power BI

· Build and maintain dashboards, datasets, and reports for operational and clinical use

· Use basic SQL to extract, validate, and support reporting data

Microsoft Tools & Applications

· Support and maintain the agency’s SharePoint Hub and Microsoft 365 tools

· Assist departments with workflows, automation, and process design

· Support light automation using Microsoft Power Automate

Required Qualifications

· 1–4 years of experience in technical, systems, or applications support

· Strong working knowledge of Windows, Microsoft 365, and Excel

· Experience providing end-user support in a professional environment

· Comfort learning new systems and supporting operational workflows

Preferred Qualifications

· Experience working with reporting tools (e.g., Power BI)

· Basic understanding of data structures, reporting concepts, or SQL

· Experience supporting an Electronic Health Record (EHR) system

· Exposure to workflow automation or process improvement initiatives

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities.

Pay: $25.00 - $32.00 per hour

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Education:

Associate (Preferred)

Work Location: In person

Quick Apply

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