Top 12236 Help Desk/technical Support Jobs

Help Desk Support Lead
SNI Companies —Woodland Park, CO
- $33.65 - $36.05 an hour
- Mid-level
- Office
- Microsoft Office
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Help Desk Analyst
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- Weekends as needed
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- Microsoft Excel
- Microsoft Access
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Associate IT Support Specialist
Premier Talent Partners —San Francisco, CA
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IT Help Desk 1/2
FIT Staffing —Westfield, MA
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Technical Help Desk Administration
Central Point Partners —Columbus, OH
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10d
IT Help Desk Technician
Darkhorse Tech —Remote
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PatientNow —Remote
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Help Desk Specialist
Concept Plus —Remote
- Full-time
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- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Dental insurance
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IT Help Desk
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- High school diploma or GED
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Helpdesk Customer Support
Public Health Institute —Remote
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IT Support Tier I
ACF Technologies, Inc. —Remote
- $18 - $21 an hour
- On call
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- Computer science
- Computer Science
- Bachelor of Science
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Help Desk Support Engineer
SOSi —Florida
- $41,852 - $77,723 a year
- Full-time
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- Computer Science
- Mid-level
- 3 years
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Help Desk Technical Support Specialist - East Coast Hours (5am to 2pm Pacific)
myCRE, Inc —San Diego, CA
- $50,000 - $70,000 a year
- Weekends as needed
- Remote
- Mid-level
- Windows
- High school diploma or GED
- Mileage reimbursement
- Health insurance
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Help Desk Staff
PingWind —Remote
- Full-time
- Remote
- 5 years
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Paid holidays
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IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
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Help Desk / IT Support
Pearl Co Services —Houston, TX
- $23.33 - $28.09 an hour
- Full-time
- Mid-level
- Windows
- In-person
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IT Support Specialist
Bedrock Property Management —Remote
- Computer science
- Microsoft Outlook
- Computer Science
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Mobile Device Support Specialist
Ceresti Health —Remote
- $20 - $22 an hour
- Full-time
- Remote
- Mid-level
- Older adults
- Communication skills
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Help Desk Representative
SOSi —Florida
- $47,218 - $98,068 a year
- Full-time
- Remote
- Computer Science
- Mid-level
- Windows
Quick Apply
IT Support Technician (Part-Time, REMOTE)
Connection —Remote
- $38 - $40 an hour
- Part-time
- Remote
- 5 years
- Windows
- Organizational skills
5d

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Help Desk Support Lead

SNI Companies -
Woodland Park, CO

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Job Details

Temp-to-hire
$33.65 - $36.05 an hour

Qualifications

Managing technical support teams
Managing teams in a customer support role
Team leadership
Incident Escalation
Microsoft Office
High school diploma or GED
Virtualization tools
Productivity software support
Desktop (troubleshooting support)
Computer management
Customer support ticket management
Server virtualization
macOS administration
Ticketing system technical support

Full Job Description

SNI Technology’s client located in Woodland Park, CO is seeking to hire a talented Help Desk Support Lead for an exciting, full-time, contract-to-hire opportunity. Please note this is primarily an onsite position working onsite in Woodland Park, CO a minimum of 4 to 5 days per week. This is a minimum 6-month+ contract role with the option to extend another 6+ months or convert to permanent employment status at the client’s discretion.

HELP DESK SUPPORT LEAD
The Help Desk Support Lead will be the escalation point supporting the IT Operations Team by resolving escalated tickets, providing technical assistance, troubleshooting hardware and software issues, and leading various projects. Responsibilities include provisioning devices, documenting processes, and collaborating on special initiatives in a dynamic IT environment. The candidate must work independently, possess strong written and verbal communication skills, and demonstrate advanced technical knowledge and troubleshooting expertise. The ideal candidate will come with several years of experience in a “lead” role where they’ve been responsible for the technical leadership of the team (including mentorship, training, and guidance).

ESSENTIAL DUTIES:

Monitor and respond effectively to support requests received through the IT Help Desk system.
Troubleshoot Tier III computer hardware and software problems for end users.
Work on special projects pertaining to computer equipment and software, including upgrades to operating systems and email systems.
Image and migrate computers.
Document processes for training purposes.
Use remote software to resolve problems that can be fixed through a remote session.
Other tasks as needed.

KNOWLEDGE, SKILLS AND ABILITIES:
Technical Skills

Advanced troubleshooting for Windows 10, 11, macOS, and iOS.
Advanced Microsoft 365 knowledge (Teams, OneDrive, SharePoint).
Advanced printer and peripheral troubleshooting.
Proficiency in device imaging and deployment tools (e.g., MDT, SCCM, PXE booting,
Intune).
Proficiency in diagnosing and replacing faulty components (RAM, SSDs, motherboards,
power supplies).
Knowledge of BIOS/UEFI configuration, firmware updates.
macOS troubleshooting details such as command-line navigation, file system repair, and
keychain issues.
Expertise in teleconferencing systems (e.g., Zoom Rooms).
Hands-on support for microphones, cameras, and speakers in professional
environments.
Familiarity with network adapters and basic VLAN and IP configuration.
Understanding of subnetting, DNS, DHCP, and VPN troubleshooting.
Familiarity with network troubleshooting tools (e.g., cable testers, Wi-Fi analyzers).
Knowledge of endpoint protection tools and security compliance policies.
Configuration and troubleshooting of backup software.
Data recovery from damaged drives or corrupted user profiles.

Customer Service

Excellent verbal and written communication skills.
Proven ability to manage customer interactions with professionalism.
Strong documentation skills for technical issues and training materials.

Role Competencies:

Ticket management and SLA adherence.
Prioritization and escalation of issues.
Initiative and independence in solving technical challenges.

MUST-HAVE REQUIREMENTS:

Experience /Technical Skills:
- Minimum 7 years of Help Desk or deskside support experience.
- Minimum 3 years of experience in a lead role or as a Tier III escalation resource
- Hands-on experience with ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk).
- Microsoft Windows 10 and 11: Proficient in supporting and troubleshooting Windows operating systems.
- Experience with Office 365: Proficient in supporting and troubleshooting Office 365 applications, including configuration, email systems, and collaborative tools.
- Virtualization technologies, including VMware
Education and Certifications:
- High School Diploma or equivalent. Bachelor’s degree or equivalent is preferred.
- IT certifications such as A+, Network+, Security+ or Apple certifications preferred
Physical:
- The ability to lift and transport equipment weighing up to 50 pounds.
Alignment with Values:
- Understanding of and alignment with the mission and values of the ministry.
- A background in faith-based or mission-driven organizations is preferred.
- Must sign a Statement of Faith.

PREFERRED EXPERIENCE (OR PLUS TO HAVE):

Troubleshooting conference room AV setups and professional audio/visual equipment.
Microsoft SharePoint Online: Experience with SharePoint Online and its collaborative tools.
Mac OSX and iOS: Experience in troubleshooting and supporting Mac OSX and iOS devices.
Experience with MDM tools.

COMPENSATION RANGE
The compensation for this position is in the range of $33.65 to $36.05 per hour during the 6-month contract duration of the assignment with a starting salary expectation of $70K to $75K annually upon conversion to permanent. Please note your actual pay rate will be determined based upon your skills, knowledge, and abilities, including work experience – please talk with your recruiter to learn more.

#SNIT

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