Top 10915 Help Desk/technical Support Jobs

Help Desk Support Lead
SNI Companies —Woodland Park, CO
- $33.65 - $36.05 an hour
- Mid-level
- Office
- Microsoft Office
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14d
Technical Support / Help Desk - WMS – Ground Floor, Career Opportunity – Direct Hire
RemX —Columbus, OH
- $100,000 - $125,000 a year
- Full-time
- Mid-level
- 3 years
- US work authorization
- Health insurance
- Dental insurance
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14d
IT Help Desk Technician
iVenture Solutions —Jacksonville, FL
- $37,000 - $50,000 a year
- Full-time
- Hybrid work
- Windows
- Driver's License
- Bachelor's degree
- Paid training
- Mileage reimbursement
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IT Help Desk Support Specialist
Prototype IT —Lewisville, TX
- $20 - $22 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
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Help Desk Technical Support Specialist - East Coast Hours (5am to 2pm Pacific)
myCRE, Inc —San Diego, CA
- $50,000 - $70,000 a year
- Weekends as needed
- Remote
- Mid-level
- Windows
- High school diploma or GED
- Mileage reimbursement
- Health insurance
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IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
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Technical Support Specialist
PatientNow —Remote
- $24 - $26 an hour
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
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14d
IT Help Desk
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- High school diploma or GED
- Communication skills
- Paid parental leave
- Paid holidays
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IT Support / Help Desk Specialist
BradyPLUS —Bell, CA
- $26 - $27 an hour
- Full-time
- Background check
- Computer science
- Microsoft Outlook
- Disability insurance
- Health insurance
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Help Desk Support (Remote)
MEI Rigging & Crating LLC —Chandler, AZ
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
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Help Desk / IT Support
Pearl Co Services —Houston, TX
- $23.33 - $28.09 an hour
- Full-time
- Mid-level
- Windows
- In-person
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Tier 1 Help Desk IT Support
Pennant Services, Inc. —Nashville, TN
- $50,000 - $65,000 a year
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Paid holidays
- Health insurance
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Help Desk Support Engineer
SOSi —Florida
- $41,852 - $77,723 a year
- Full-time
- Remote
- Computer Science
- Mid-level
- 3 years
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Help Desk Technical Support - Shift Wednesday - Sunday, 3:00pm -11:30pm- US Citizenship required
General Dynamics Information Technology —Washington, DC
- $25.63 - $28.75 an hour
- Mid-level
- Office
- In-person
- Paid holidays
- 401(k) matching
1d
Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
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Help Desk Coordinator [2 pm to 10 pm] - Trenton, NJ/REMOTE
Software Technology Inc —Trenton, NJ
- Monday to Friday
- Remote
- Microsoft Word
- Windows
- Communication skills
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Help Desk Agent
Polsinelli PC —Atlanta, GA
- $55,000 - $65,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Research
- Windows
- AD&D insurance
- Disability insurance
7d
Help Desk Specialist II (Tier 2 - Advanced Support)
Titan Technologies —Ashburn, VA
- $22 an hour
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- Windows
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Help Desk Support
Software Technology Inc —Indianapolis, IN
- Microsoft Excel
- Microsoft Outlook
- Salesforce
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Technical Support Analyst (Su-Th 9:00a-5:30p)
ScriptPro LLC —Remote
- $24 an hour
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Wellness program
- Paid holidays
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Help Desk Support Lead

SNI Companies -
Woodland Park, CO

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Job Details

Temp-to-hire
$33.65 - $36.05 an hour
14 days ago

Qualifications

Managing technical support teams
Managing teams in a customer support role
Team leadership
Incident Escalation
Microsoft Office
High school diploma or GED
Virtualization tools
Productivity software support
Desktop (troubleshooting support)
Computer management
Customer support ticket management
Server virtualization
macOS administration
Ticketing system technical support

Full Job Description

SNI Technology’s client located in Woodland Park, CO is seeking to hire a talented Help Desk Support Lead for an exciting, full-time, contract-to-hire opportunity. Please note this is primarily an onsite position working onsite in Woodland Park, CO a minimum of 4 to 5 days per week. This is a minimum 6-month+ contract role with the option to extend another 6+ months or convert to permanent employment status at the client’s discretion.

HELP DESK SUPPORT LEAD
The Help Desk Support Lead will be the escalation point supporting the IT Operations Team by resolving escalated tickets, providing technical assistance, troubleshooting hardware and software issues, and leading various projects. Responsibilities include provisioning devices, documenting processes, and collaborating on special initiatives in a dynamic IT environment. The candidate must work independently, possess strong written and verbal communication skills, and demonstrate advanced technical knowledge and troubleshooting expertise. The ideal candidate will come with several years of experience in a “lead” role where they’ve been responsible for the technical leadership of the team (including mentorship, training, and guidance).

ESSENTIAL DUTIES:

Monitor and respond effectively to support requests received through the IT Help Desk system.
Troubleshoot Tier III computer hardware and software problems for end users.
Work on special projects pertaining to computer equipment and software, including upgrades to operating systems and email systems.
Image and migrate computers.
Document processes for training purposes.
Use remote software to resolve problems that can be fixed through a remote session.
Other tasks as needed.

KNOWLEDGE, SKILLS AND ABILITIES:
Technical Skills

Advanced troubleshooting for Windows 10, 11, macOS, and iOS.
Advanced Microsoft 365 knowledge (Teams, OneDrive, SharePoint).
Advanced printer and peripheral troubleshooting.
Proficiency in device imaging and deployment tools (e.g., MDT, SCCM, PXE booting,
Intune).
Proficiency in diagnosing and replacing faulty components (RAM, SSDs, motherboards,
power supplies).
Knowledge of BIOS/UEFI configuration, firmware updates.
macOS troubleshooting details such as command-line navigation, file system repair, and
keychain issues.
Expertise in teleconferencing systems (e.g., Zoom Rooms).
Hands-on support for microphones, cameras, and speakers in professional
environments.
Familiarity with network adapters and basic VLAN and IP configuration.
Understanding of subnetting, DNS, DHCP, and VPN troubleshooting.
Familiarity with network troubleshooting tools (e.g., cable testers, Wi-Fi analyzers).
Knowledge of endpoint protection tools and security compliance policies.
Configuration and troubleshooting of backup software.
Data recovery from damaged drives or corrupted user profiles.

Customer Service

Excellent verbal and written communication skills.
Proven ability to manage customer interactions with professionalism.
Strong documentation skills for technical issues and training materials.

Role Competencies:

Ticket management and SLA adherence.
Prioritization and escalation of issues.
Initiative and independence in solving technical challenges.

MUST-HAVE REQUIREMENTS:

Experience /Technical Skills:
- Minimum 7 years of Help Desk or deskside support experience.
- Minimum 3 years of experience in a lead role or as a Tier III escalation resource
- Hands-on experience with ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk).
- Microsoft Windows 10 and 11: Proficient in supporting and troubleshooting Windows operating systems.
- Experience with Office 365: Proficient in supporting and troubleshooting Office 365 applications, including configuration, email systems, and collaborative tools.
- Virtualization technologies, including VMware
Education and Certifications:
- High School Diploma or equivalent. Bachelor’s degree or equivalent is preferred.
- IT certifications such as A+, Network+, Security+ or Apple certifications preferred
Physical:
- The ability to lift and transport equipment weighing up to 50 pounds.
Alignment with Values:
- Understanding of and alignment with the mission and values of the ministry.
- A background in faith-based or mission-driven organizations is preferred.
- Must sign a Statement of Faith.

PREFERRED EXPERIENCE (OR PLUS TO HAVE):

Troubleshooting conference room AV setups and professional audio/visual equipment.
Microsoft SharePoint Online: Experience with SharePoint Online and its collaborative tools.
Mac OSX and iOS: Experience in troubleshooting and supporting Mac OSX and iOS devices.
Experience with MDM tools.

COMPENSATION RANGE
The compensation for this position is in the range of $33.65 to $36.05 per hour during the 6-month contract duration of the assignment with a starting salary expectation of $70K to $75K annually upon conversion to permanent. Please note your actual pay rate will be determined based upon your skills, knowledge, and abilities, including work experience – please talk with your recruiter to learn more.

#SNIT

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