Top 4362 Help Desk Agent Jobs

Help Desk Call Center Representative
Senture —Remote
- Full-time
- Remote
- Bilingual
- Pass drug screening
- High school diploma or GED
Help Desk Support Agent
TECCA —Walpole, MA
- Extended hours
- Bilingual
- School experience
- Google Workspace
Licensed Real Estate Agent- Zillow Flex
Every Door Real Estate —Everett, WA
- From $100,000 an hour
- Full-time
- Sales
- Real Estate License
- In-person
Quick Apply
Licensed Real Estate Agent
Every Door Real Estate —Everett, WA
- $100,000 - $400,000 a year
- Full-time
- Sales
- Customer service
- Real Estate License
- Professional development assistance
Quick Apply
Onboarding Coordinator / Front Desk
Title Guaranty of Guam —Hagåtña, GU
- $11 - $15 an hour
- Full-time
- Mid-level
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
1d
Help Desk Engineer
Brown Jordan —El Paso, TX
- $75,000 - $80,000 a year
- Weekends as needed
- Spanish
- Azure
- English
- Health savings account
- Health insurance
Quick Apply
Licensed Real Estate Agent
Every Door Real Estate —Tacoma, WA
- $100,000 - $400,000 a year
- Full-time
- Sales
- Customer service
- Real Estate License
- Professional development assistance
Quick Apply
Real Estate Agent | Pre-Qualified Leads | Pre-Screened Appointments - Live Training/Support
Matin Real Estate —West Linn, OR
- $52,550 - $229,900 a year
- Part-time
- Hybrid work
- Mid-level
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Quality Inn —Minocqua, WI
- From $11 an hour
- 8 hour shift
- Customer service
- Hotel
- Organizational skills
Quick Apply
Licensed Massage Therapist - We'll beat your pay!
Massage Envy by JEM Wellness Brands —Alcoa, TN
- $45 - $55 an hour
- Entry level
- Paid training
- Disability insurance
Quick Apply
Hotel Front Desk Agent - Roseau
Norland Inn & Suites —Roseau, MN
- From $14 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Paid time off
- Employee discount
Quick Apply
Licensed Real Estate Agent
Chinatti Realty Group —Chelmsford, MA
- $80,000 - $250,000 a year
- Part-time
- Hybrid work
- Sales
- Real Estate License
- Entry level
- Flexible schedule
Quick Apply
11d
Bilingual Front Desk Agent - Immediate Opening- Night Audit/Daytime
Hyatt Place Brentwood —Brentwood, TN
- $16 - $18 an hour
- Part-time
- In-person
- Communication skills
- Entry level
Quick Apply
Dentist
The People Link Corp —Lima, OH
- $250,000 - $300,000 a year
- Part-time
- Private practice
- Dental office
- Doctoral degree
- Travel reimbursement
- Continuing education credits
Quick Apply
8d
Licensed Insurance Sales Agent (CCA082426)
SelectQuote, Inc. —Tennessee
- $50,000 - $100,000 a year
- Full-time
- Remote
- Google Workspace
- Office
- High school diploma or GED
- Profit sharing
- Paid training
6d
Front Desk Agent – No Experience Necessary, We’ll Train!
Path Resorts —Sanbornton, NH
- Weekends as needed
- Computer literacy
- No experience needed
- English
- Paid training
- Paid holidays
Quick Apply
Office Manager/Licensed Transaction Coordinator
Premiere Property Group, LLC —Bend, OR
- $55,000 - $58,000 a year
- Full-time
- Customer service
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
11d
Licensed Insurance Sales Agent (CCA082426)
SelectQuote, Inc. —Missouri
- $50,000 - $100,000 a year
- Full-time
- Remote
- Google Workspace
- Office
- High school diploma or GED
- Profit sharing
- Paid training
6d
Licensed Insurance Sales Agent (CCA082426)
SelectQuote, Inc. —Texas
- $50,000 - $100,000 a year
- Full-time
- Remote
- Google Workspace
- Office
- High school diploma or GED
- Profit sharing
- Paid training
6d
Licensed Insurance Sales Agent (CCA082426)
SelectQuote, Inc. —Mississippi
- $50,000 - $100,000 a year
- Full-time
- Remote
- Google Workspace
- Office
- High school diploma or GED
- Profit sharing
- Paid training
6d

I want to receive the latest job alert for Help Desk Agent

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Help Desk Agent jobs near

Help Desk Call Center Representative

Senture -
Remote

Apply Now

Job Details

Full-time

Qualifications

High school diploma or GED
Ticketing system technical support

Full Job Description

Overview:

The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies via phone, chat, and email.

This position is fully remote (work from home).

Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.

At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.

Qualifications:

High School Diploma or GED.
Ability to successfully pass a federal background investigation and drug screen.
Prior experience as a customer service representative including help desk and ticketing support.
Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.
Willingness to undergo training for business acumen adoption, service desk operational processes, and information dissemination aligned with a Tier 1 service desk function.
Bilingual a plus

Must successfully pass preemployment criteria testing and when applicable, an internet speed test

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities:

Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies.
Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT.
Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support.
Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training.
Provide general policy information as supplied by business owners and Tier 2 systems.
Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams.
Perform other duties and tasks as assigned.

Apply Now

Refine Your Search

Help Desk Agent jobs

Help Desk Call Center Representative

Help Desk Support Agent

Licensed Real Estate Agent- Zillow Flex

Licensed Real Estate Agent

Onboarding Coordinator / Front Desk

Help Desk Engineer

Licensed Real Estate Agent

Real Estate Agent | Pre-Qualified Leads | Pre-Screened Appointments - Live Training/Support

Front Desk Agent

Licensed Massage Therapist - We'll beat your pay!

Hotel Front Desk Agent - Roseau

Licensed Real Estate Agent

Bilingual Front Desk Agent - Immediate Opening- Night Audit/Daytime

Dentist

Licensed Insurance Sales Agent (CCA082426)

Front Desk Agent – No Experience Necessary, We’ll Train!

Office Manager/Licensed Transaction Coordinator

Licensed Insurance Sales Agent (CCA082426)

Licensed Insurance Sales Agent (CCA082426)

Licensed Insurance Sales Agent (CCA082426)

I want to receive the latest job alert for Help Desk Agent

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected