Top 4383 Help Desk Agent Jobs

Help Desk Call Center Representative
Senture —Remote
- Full-time
- Remote
- Bilingual
- Pass drug screening
- High school diploma or GED
Help Desk Agent
Polsinelli PC —Atlanta, GA
- $55,000 - $65,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Research
- Windows
- AD&D insurance
- Disability insurance
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IT Help Desk Agent
Learning Care Group, Inc., —Novi, MI
- $23.42 - $26.00 an hour
- Full-time
- Bilingual
- Google Workspace
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Help Desk Specialist I (Tier I Agent – Internal)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Hybrid work
- Windows
- High school diploma or GED
- 1 year
- Paid holidays
- Health insurance
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Flavor & Fragrance —Mahwah, NJ
- $20 - $25 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
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Licensed Massage Therapist - We'll beat your pay!
Massage Envy by JEM Wellness Brands —Knoxville, TN
- $45 - $55 an hour
- Entry level
- Paid training
- Disability insurance
Quick Apply
Licensed Massage Therapist - We'll beat your pay!
Massage Envy by JEM Wellness Brands —Alcoa, TN
- $45 - $55 an hour
- Entry level
- Paid training
- Disability insurance
Quick Apply
Dentist
The People Link Corp —Lima, OH
- $250,000 - $300,000 a year
- Part-time
- Private practice
- Dental office
- Doctoral degree
- Travel reimbursement
- Continuing education credits
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Licensed Massage Therapist (LMT) - Up to $2K sign-on Bonus
Massage Envy Frankfort / New Lenox —Frankfort, IL
- $60,000 - $75,000 a year
- Full-time
- Customer service
- US work authorization
- In-person
- Paid training
- Continuing education credits
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Physical Therapist
PhysioKC Physical Therapy —Leawood, KS
- $70,000 - $93,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Continuing education credits
- Health insurance
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Licensed Real Estate Agent- Zillow Flex
Every Door Real Estate —Everett, WA
- From $100,000 an hour
- Full-time
- Sales
- Real Estate License
- In-person
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Front Desk Agent
Holiday Inn Express & Suites Vermillion, SD —Vermillion, SD
- From $14 an hour
- Full-time
- Bilingual
- Background check
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- Employee discount
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Physical Therapist (Licensed)
Fyzical Therapy and Balance Center - Hagerstown, MD/Waynesboro, PA —Hagerstown, MD
- $35.00 - $48.31 an hour
- Full-time
- CPR Certification
- Doctoral degree
- BLS Certification
- Continuing education credits
- Health insurance
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Massage Therapist
Massage Envy —Mesa, AZ
- $20 - $23 an hour
- Choose your own hours
- Leadership
- Entry level
- Health insurance
- Dental insurance
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Licensed Real Estate Agent
Every Door Real Estate —Tacoma, WA
- $100,000 - $400,000 a year
- Full-time
- Sales
- Customer service
- Real Estate License
- Professional development assistance
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Onboarding Coordinator / Front Desk
Title Guaranty of Guam —Hagåtña, GU
- $11 - $15 an hour
- Full-time
- Mid-level
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
1d
Licensed Real Estate Agent
Every Door Real Estate —Everett, WA
- $100,000 - $400,000 a year
- Full-time
- Sales
- Customer service
- Real Estate License
- Professional development assistance
Quick Apply
Massage Therapist
Massage Envy —Mesa, AZ
- $20 - $23 an hour
- Choose your own hours
- Leadership
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Real Estate Agent | Pre-Qualified Leads | Pre-Screened Appointments - Live Training/Support
Matin Real Estate —West Linn, OR
- $52,550 - $229,900 a year
- Part-time
- Hybrid work
- Mid-level
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Old Corral Hotel and Steakhouse —Centennial, WY
- From $17 an hour
- Temporary
- Customer service
- Hotel
- High school diploma or GED
- Employee discount
- Flexible schedule
Quick Apply

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Help Desk Call Center Representative

Senture -
Remote

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Job Details

Full-time

Qualifications

High school diploma or GED
Ticketing system technical support

Full Job Description

Overview:

The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies via phone, chat, and email.

This position is fully remote (work from home).

Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.

At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.

Qualifications:

High School Diploma or GED.
Ability to successfully pass a federal background investigation and drug screen.
Prior experience as a customer service representative including help desk and ticketing support.
Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.
Willingness to undergo training for business acumen adoption, service desk operational processes, and information dissemination aligned with a Tier 1 service desk function.
Bilingual a plus

Must successfully pass preemployment criteria testing and when applicable, an internet speed test

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities:

Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies.
Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT.
Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support.
Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training.
Provide general policy information as supplied by business owners and Tier 2 systems.
Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams.
Perform other duties and tasks as assigned.

Apply Now

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Help Desk Call Center Representative

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Licensed Massage Therapist - We'll beat your pay!

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