Top 4568 Help Desk Agent Jobs

Help Desk Call Center Representative
Senture —Remote
- Full-time
- Remote
- Bilingual
- Pass drug screening
- High school diploma or GED
Licensed Massage Therapist - We'll beat your pay!
Massage Envy by JEM Wellness Brands —Knoxville, TN
- $45 - $55 an hour
- Entry level
- Paid training
- Disability insurance
Quick Apply
Licensed Real Estate Agent- Zillow Flex
Every Door Real Estate —Everett, WA
- From $100,000 an hour
- Full-time
- Sales
- Real Estate License
- In-person
Quick Apply
Licensed Massage Therapist - We'll beat your pay!
Massage Envy by JEM Wellness Brands —Alcoa, TN
- $45 - $55 an hour
- Entry level
- Paid training
- Disability insurance
Quick Apply
Licensed Real Estate Agent
Every Door Real Estate —Everett, WA
- $100,000 - $400,000 a year
- Full-time
- Sales
- Customer service
- Real Estate License
- Professional development assistance
Quick Apply
Onboarding Coordinator / Front Desk
Title Guaranty of Guam —Hagåtña, GU
- $11 - $15 an hour
- Full-time
- Mid-level
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
2d
Hotel Front Desk Clerk
Puffin Inn —Anchorage, AK
- From $17 an hour
- Temporary
- Hospitality
- Customer service
- Hotel
- Paid time off
Quick Apply
Licensed Real Estate Agent
Every Door Real Estate —Tacoma, WA
- $100,000 - $400,000 a year
- Full-time
- Sales
- Customer service
- Real Estate License
- Professional development assistance
Quick Apply
Help Desk Engineer
Brown Jordan —El Paso, TX
- $75,000 - $80,000 a year
- Weekends as needed
- Spanish
- Azure
- English
- Health savings account
- Health insurance
Quick Apply
Office Manager/Licensed Transaction Coordinator
Premiere Property Group, LLC —Bend, OR
- $55,000 - $58,000 a year
- Full-time
- Customer service
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
12d
Licensed Massage Therapist - $1,500 sign-on bonus!
Massage Envy by JEM Wellness Brands —Largo, FL
- Entry level
- Paid training
- Disability insurance
Quick Apply
Real Estate Agent | Pre-Qualified Leads | Pre-Screened Appointments - Live Training/Support
Matin Real Estate —West Linn, OR
- $52,550 - $229,900 a year
- Part-time
- Hybrid work
- Mid-level
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
Front Desk Receptionist
Best Western Pacific Grove —Pacific Grove, CA
- $20 - $26 an hour
- Weekends as needed
- Microsoft Excel
- No background check
- Computer literacy
Quick Apply
Animal Care- Admissions Assistant PT 28 hours
Pet Network Animal Community Hospital —Incline Village, NV
- $17 - $19 an hour
- Part-time
- Google Workspace
- Clean driving record
- English
- 401(k) matching
- Employee discount
Quick Apply
Experienced Front Desk Agent
Pokolodi Lodge —Snowmass Village, CO
- From $22 an hour
- Full-time
- Customer service
- Hotel
- Driver's License
- Flexible schedule
Quick Apply
Real Estate Agent
Chinatti Realty Group —Laconia, NH
- $80,000 - $250,000 a year
- Part-time
- Hybrid work
- Sales
- Real Estate License
- Contracts
- Flexible schedule
Quick Apply
12d
Licensed Insurance Sales Agent (CCA082426)
SelectQuote, Inc. —Tennessee
- $50,000 - $100,000 a year
- Full-time
- Remote
- Google Workspace
- Office
- High school diploma or GED
- Profit sharing
- Paid training
7d
Licensed Insurance Sales Agent (CCA082426)
SelectQuote, Inc. —Texas
- $50,000 - $100,000 a year
- Full-time
- Remote
- Google Workspace
- Office
- High school diploma or GED
- Profit sharing
- Paid training
7d
Front Desk Agent
Quality Inn —Minocqua, WI
- From $11 an hour
- 8 hour shift
- Customer service
- Hotel
- Organizational skills
Quick Apply
Licensed Real Estate Agent
Chinatti Realty Group —Chelmsford, MA
- $80,000 - $250,000 a year
- Part-time
- Hybrid work
- Sales
- Real Estate License
- Entry level
- Flexible schedule
Quick Apply
12d

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Help Desk Call Center Representative

Senture -
Remote

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Job Details

Full-time

Qualifications

High school diploma or GED
Ticketing system technical support

Full Job Description

Overview:

The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies via phone, chat, and email.

This position is fully remote (work from home).

Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.

At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.

Qualifications:

High School Diploma or GED.
Ability to successfully pass a federal background investigation and drug screen.
Prior experience as a customer service representative including help desk and ticketing support.
Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.
Willingness to undergo training for business acumen adoption, service desk operational processes, and information dissemination aligned with a Tier 1 service desk function.
Bilingual a plus

Must successfully pass preemployment criteria testing and when applicable, an internet speed test

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities:

Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies.
Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT.
Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support.
Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training.
Provide general policy information as supplied by business owners and Tier 2 systems.
Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams.
Perform other duties and tasks as assigned.

Apply Now

Refine Your Search

Help Desk Agent jobs

Help Desk Call Center Representative

Licensed Massage Therapist - We'll beat your pay!

Licensed Real Estate Agent- Zillow Flex

Licensed Massage Therapist - We'll beat your pay!

Licensed Real Estate Agent

Onboarding Coordinator / Front Desk

Hotel Front Desk Clerk

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Licensed Massage Therapist - $1,500 sign-on bonus!

Real Estate Agent | Pre-Qualified Leads | Pre-Screened Appointments - Live Training/Support

Front Desk Receptionist

Animal Care- Admissions Assistant PT 28 hours

Experienced Front Desk Agent

Real Estate Agent

Licensed Insurance Sales Agent (CCA082426)

Licensed Insurance Sales Agent (CCA082426)

Front Desk Agent

Licensed Real Estate Agent

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