Top 4648 Help Desk Agent Jobs

Help Desk Call Center Representative
Senture —Remote
- Full-time
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- Bilingual
- Pass drug screening
- High school diploma or GED
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Polsinelli PC —Atlanta, GA
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- Full-time
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13d
IT Help Desk Agent
Learning Care Group, Inc., —Novi, MI
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Highspring —Nashville, TN
- $16 - $19 an hour
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Help Desk Specialist I (Tier I Agent – Internal)
Aretec Inc —Ashburn, VA
- Weekends as needed
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- 1 year
- Paid holidays
- Health insurance
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Flavor & Fragrance —Mahwah, NJ
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IT Help Desk Analyst
Ensign Services —Dallas, TX
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World Travel Holdings Inc —Remote
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Licensed Massage Therapist - We'll beat your pay!
Massage Envy by JEM Wellness Brands —Knoxville, TN
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Licensed Massage Therapist - We'll beat your pay!
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Licensed Massage Therapist - $1,500 sign-on bonus!
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2d
Licensed Real Estate Agent
Every Door Real Estate —Tacoma, WA
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- Full-time
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Every Door Real Estate —Everett, WA
- $100,000 - $400,000 a year
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Physical Therapist (Licensed)
Fyzical Therapy and Balance Center - Hagerstown, MD/Waynesboro, PA —Hagerstown, MD
- $35.00 - $48.31 an hour
- Full-time
- CPR Certification
- Doctoral degree
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- Continuing education credits
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Real Estate Agent | Pre-Qualified Leads | Pre-Screened Appointments - Live Training/Support
Matin Real Estate —West Linn, OR
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- Part-time
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Quick Apply

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Help Desk Call Center Representative

Senture -
Remote

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Job Details

Full-time

Qualifications

High school diploma or GED
Ticketing system technical support

Full Job Description

Overview:

The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies via phone, chat, and email.

This position is fully remote (work from home).

Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.

At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.

Qualifications:

High School Diploma or GED.
Ability to successfully pass a federal background investigation and drug screen.
Prior experience as a customer service representative including help desk and ticketing support.
Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.
Willingness to undergo training for business acumen adoption, service desk operational processes, and information dissemination aligned with a Tier 1 service desk function.
Bilingual a plus

Must successfully pass preemployment criteria testing and when applicable, an internet speed test

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities:

Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies.
Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT.
Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support.
Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training.
Provide general policy information as supplied by business owners and Tier 2 systems.
Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams.
Perform other duties and tasks as assigned.

Apply Now

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Help Desk Call Center Representative

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Physical Therapist (Licensed)

Real Estate Agent | Pre-Qualified Leads | Pre-Screened Appointments - Live Training/Support

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