Top 4479 Help Desk Agent Jobs

Remote Live Chat Support- Work From Home
Qureos Inc —Kansas City, MO
- $19 - $29 an hour
- Weekends as needed
- Remote
- English
- Windows
- High school diploma or GED
- Paid training
- Dental insurance
3d
Customer Service Specialist
FlexTG —Remote
- $20 - $22 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Health insurance
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Help Desk Call Center Representative
Senture —Remote
- Full-time
- Remote
- Bilingual
- Pass drug screening
- High school diploma or GED
Inbound Telecommunications sales service agent
Calming Embrace —Remote
- From $200 a day
- Part-time
- Remote
- Sales
- Administrative experience
- QuickBooks
- Health insurance
- Dental insurance
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13d
Help Desk Specialist I (Tier I Agent – Internal)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Hybrid work
- Windows
- High school diploma or GED
- 1 year
- Paid holidays
- Health insurance
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Help Desk Agent
Polsinelli PC —Atlanta, GA
- $55,000 - $65,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Research
- Windows
- AD&D insurance
- Disability insurance
14d
Technical and Customer Experience Advisor - Work From Home - US
Transcom —Remote
- From $17.31 an hour
- Overtime
- Remote
- 18 years or older
- English
- Research
- Health insurance
- Dental insurance
IT Assistant / Help Desk (Entry Level)
ACTS Aviation Security —Des Plaines, IL
- $55,000 a year
- Research
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
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Help Desk Analyst
Amerilife Group, LLC —Clearwater, FL
- Full-time
- Background check
- Microsoft Outlook
- Communication skills
- Disability insurance
- Health insurance
Live Chat Agent
Qureos Inc —Davenport, IA
- Part-time
- Remote
- Spanish
- High school diploma or GED
- Typing
- Paid training
- Paid holidays
3d
Overnight Front Desk Agent
Marriott International, Inc —Bellevue, WA
- $28.38 an hour
- Overnight shift
- Hotel
- High school diploma or GED
- Front desk
- Commuter assistance
- Paid parental leave
10d
IT Help Desk Agent
Learning Care Group, Inc., —Novi, MI
- $23.42 - $26.00 an hour
- Full-time
- Bilingual
- Google Workspace
- Computer science
- Health insurance
- Dental insurance
Quick Apply
Onboarding Coordinator / Front Desk
Title Guaranty of Guam —Hagåtña, GU
- $11 - $15 an hour
- Full-time
- Mid-level
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
4d
Office Manager
Pure Real Estate, LLC —Big Sky, MT
- $26 - $28 an hour
- Full-time
- Writing skills
- Research
- Mid-level
- Paid time off
- Employee assistance program
Quick Apply
8d
Front Desk Agent
Hyatt Place Casper —Casper, WY
- $13 - $14 an hour
- Weekends as needed
- Military
- Hotel
- Military encouraged
- Health insurance
- Dental insurance
Quick Apply
Licensed Massage Therapist - $1,500 sign-on bonus!
Massage Envy by JEM Wellness Brands —Largo, FL
- Entry level
- Paid training
- Disability insurance
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Licensed Massage Therapist - We'll beat your pay!
Massage Envy by JEM Wellness Brands —Knoxville, TN
- $45 - $55 an hour
- Entry level
- Paid training
- Disability insurance
Quick Apply
Licensed Massage Therapist - We'll beat your pay!
Massage Envy by JEM Wellness Brands —Alcoa, TN
- $45 - $55 an hour
- Entry level
- Paid training
- Disability insurance
Quick Apply
Hotel Front Desk Agent - Roseau
Norland Inn & Suites —Roseau, MN
- From $14 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Paid time off
- Employee discount
Quick Apply
Animal Care- Admissions Assistant PT 28 hours
Pet Network Animal Community Hospital —Incline Village, NV
- $17 - $19 an hour
- Part-time
- Google Workspace
- Clean driving record
- English
- 401(k) matching
- Employee discount
Quick Apply

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Remote Live Chat Support- Work From Home

Qureos Inc -
Kansas City, MO

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Job Details

$19 - $29 an hour
3 days ago

Benefits

Paid training
Work from home stipend
Internet reimbursement
Dental insurance
Paid time off
Work from home
Employee assistance program
Vision insurance

Qualifications

CCPA
English
High school diploma or GED
GDPR compliance expertise
Typing

Full Job Description

Join our dynamic, fully remote customer support team as a Live Chat Support Representative! In this exciting role, you'll provide real-time, text-based assistance to customers from the comfort of your home office. You'll have the opportunity to resolve issues, answer questions, and create outstanding service experiences that make a difference. With our remote-first approach, you can work from anywhere in the world, as long as you have a reliable internet connection. Embrace the freedom and flexibility of this role while making a positive impact on our customers!

Key Responsibilities

Customer Interaction

Engage with customers via a live chat platform in real-time with professional, friendly communication.
Handle multiple concurrent chat sessions (typically 3–5 chats simultaneously)
Respond to inquiries within established time benchmarks (average response time: under 30 seconds)
Resolve customer issues efficiently while maintaining a high satisfaction score.s

Issue Resolution

Troubleshoot technical and account-related problems using knowledge base resources
Process orders, returns, refunds, and account changes as authorized
Identify and escalate complex issues to appropriate specialized teams
Follow up on unresolved tickets to ensure customer satisfaction

Documentation & Compliance

Accurately document all customer interactions in the CRM/ticketing system
Adhere to company policies, procedures, and quality standards
Maintain customer data privacy and security protocols
Meet or exceed key performance indicators (KPIs) including:
- Customer Satisfaction Score (CSAT): 90%+
- Average Handle Time (AHT): Target varies by issue complexity
- First Contact Resolution (FCR): 75%+
- Quality Assurance Score: 85%+

Remote Collaboration

Participate in virtual team meetings and training sessions via video call
Communicate with supervisors and teammates through Slack/Teams
Stay updated on product changes and policy updates through remote channels
Contribute to knowledge base improvements and team feedback

Required Qualifications

RequirementDetailsExperience6+ months of customer service experience (retail, call center, hospitality, or chat)EducationHigh school diploma or equivalentTypingMinimum 45 WPM with 95%+ accuracyCommunicationExceptional written English; clear, grammatically correct, conversational toneTechnicalComfortable navigating multiple browser tabs and software applications simultaneouslyAvailabilityFlexible schedule including weekends, evenings, or holidays as needed

Remote Work Requirements

Home Office Setup

Dedicated Workspace: Quiet, private area with a door that closes to minimize distractions
Internet:
- Minimum 25 Mbps download / 5 Mbps upload speed
- Hardwired Ethernet connection strongly preferred
- Stable, low-latency connection required
Computer:
- Windows 10+ or Mac OS 10.15+
- Minimum 8GB RAM, 256GB storage
- Updated antivirus software

Security & Privacy

Private, password-protected Wi-Fi network (no public/shared networks)
Ability to install company security software/VPN
Secure storage for any physical materials or equipment
Understanding of data privacy requirements (GDPR, CCPA compliance)

Preferred Qualifications

Previous live chat or remote customer service experience
Familiarity with help desk software (Zendesk, Freshdesk, Intercom, LiveChat)
Experience with CRM platforms (Salesforce, HubSpot)
Bilingual or multilingual capabilities
Technical troubleshooting experience (SaaS, e-commerce, or tech products)
Previous remote work experience with demonstrated self-discipline

What We Offer

Compensation & Benefits

Hourly Rate: $19–$29/hour (based on experience, location, and shift differentials)
Shift Premiums: Additional pay for evening, overnight, and weekend shifts
Performance Bonuses: Monthly incentives for exceeding KPIs

Remote-First Perks

Home Office Stipend: $500–$800 for ergonomic equipment and setup
Monthly Internet Allowance: $50–$75 toward internet costs
Equipment Option: Choose a company-provided laptop or use your own + stipend
Flexible Scheduling: Self-select shifts based on availability (business needs permitting)

Health & Wellness

Health, dental, and vision insurance (full-time, 30+ hours/week)
Mental health support through the Employee Assistance Program (EAP)
Paid time off and sick leave
Paid training and ongoing professional development

Remote Culture

Virtual team-building events and remote social activities
Recognition programs and peer appreciation platform
Manager
Access to remote work best practices training

Training & Onboarding

Week 1–2: Virtual onboarding, company culture, systems training
Week 3–4: Product knowledge, chat simulations, shadowing
Week 5–6: Graduated live chat handling with supervisor support
Ongoing: Monthly refresher training, upskilling opportunities

All training is conducted remotely via video conferencing and self-paced modules.

Technology Stack

PlatformPurposeLive ChatZendesk Chat, Intercom, LiveChat, or DriftCRMSalesforce, HubSpot, or a proprietary systemCommunicationSlack, Microsoft TeamsVideoZoom, Google MeetKnowledge BaseConfluence, Notion, GuruSchedulingWhen I work, Deputy, or a proprietary system

To Apply

Submit the following:

Updated resume highlighting customer service experience
Preferred shift availability

Apply Now

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