Top 145 Help Desk Analyst I Jobs

Service Desk Analyst I - 3rd Shift
Core BTS —Remote
- $21 - $23 an hour
- Full-time
- Fair chance
- 2 years
- Communication skills
- Paid training
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Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
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- Computer science
- Computer Science
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Cyber Security Analyst I
Fortress SRM LLC —Independence, OH
- $24 - $27 an hour
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- Computer science
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Technical Business Analyst I
University of Utah —Salt Lake City, UT
- $60,000 - $66,000 a year
- Online Application
- Salesforce
- Master's degree
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Community Solutions Central Operations Analyst I
SPECTRUM —Morrisville, NC
- $20.00 - $33.10 an hour
- Weekends as needed
- English
- Residential
- High school diploma or GED
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10d
IS Support Analyst I
Shriners Hospitals for Children —Sacramento, CA
- $38.58 - $74.75 an hour
- Full-time
- 18 years or older
- Computer science
- Computer Science
Quick Apply
7d
Tech Support Specialist I - Remote Opportunity!
KinderCare Education —Beaverton, OR
- Overtime
- Remote
- Spanish
- English
- Windows
- Health insurance
- Dental insurance
14d
Help Desk / Service Desk Analyst I -4P/663
4P Consulting Inc. —Atlanta, GA
- Full-time
- Office
- Analysis skills
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Help Desk Specialist I (Tier I Agent – Internal)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Hybrid work
- Windows
- High school diploma or GED
- 1 year
- Paid holidays
- Health insurance
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Help Desk Analyst 1
Intone Networks —Augusta, ME
- $15 an hour
- Contract
- Office
- Entry level
IT Service Desk Support Analyst-Level 1- Operations Support Mgr
TELUS Agriculture & Consumer Goods —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Help Desk Analyst 1
Garmin International, Inc. —Olathe, KS
- Full-time
- Research
- Office
- High school diploma or GED
Help Desk Analyst I
Blanchard Valley Health System —Findlay, OH
- Full-time
- Computer science
- Computer Science
- Hospital
10d
HELP DESK ANALYST I
Maine Community College System —Augusta, ME
- $21 an hour
- Online Application
- Windows
- In-person
- Associate's degree
- Paid holidays
- Health insurance
Quick Apply
Business Systems Analyst I
Kenco —Litchfield Park, AZ
- Full-time
- Computer science
- Computer Science
- SQL
- Paid parental leave
- Health savings account
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
IT Support Analyst I
ENFRA LLC —Metairie, LA
- Full-time
- Computer literacy
- Office
- Bachelor's degree
- Opportunities for advancement
Help Desk Analyst (Tier I)
DINE SOURCE LLC —Wright-Patterson AFB, OH
- Full-time
- Mid-level
- Communication skills
- Commercial
- Disability insurance
- Health insurance
Quick Apply
IT Help Desk Technician (Tier 1 / Tier 2)
DAWNE IT Solutions —Washington, DC
- $55,000 - $75,000 a year
- Full-time
- Google Workspace
- Mid-level
- AWS
- 401(k)
- Retirement plan
Quick Apply
Technical Product Analyst I
Deluxe —Remote
- $20 - $24 an hour
- Email
- 18 years or older
- In-person
- 1 year
- Employee stock purchase plan
- Disability insurance

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Service Desk Analyst I - 3rd Shift

Core BTS -
Remote

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Job Details

Full-time
$21 - $23 an hour

Benefits

Paid training
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Vision insurance
Life insurance

Qualifications

Phone communication
Cisco routers/switches implementation
Networking equipment (troubleshooting support)
Productivity software
Active Directory management
Client interaction via phone calls

Full Job Description

The Service Desk Analyst I, SDA, will function as the first point of contact and first level support for our client’s end users, networks, and server issues. Troubleshooting software, hardware and operating system issues while creating detailed documentation of incidents are a key responsibility along with timely and professional communication with customer contacts. In addition, the SDA will serve as the first point of contact and first level suport for our client’s monitored/managed network and server infrastructure. This position requires that the analyst be able to dynamically multitask on complex, diverse issues, and work with customers in a fast-paced environment. The SDA is expected to adapt to and drive change and be resourceful and self-directed.

Work schedule will be Saturday - Wednesday from 11:30 pm CT to 8:00 am CT.

Responsibilities

Respond to requests for technical assistance via phone or electronic means; possess excellent communication skills to clearly document and communicate their findings, internally and externally.
Interact with customers and must communicate at technical and non-technical levels with peers, management, and customers.
Categorize, prioritize, and gather necessary information pertaining to each reported issue.
Resolve or redirect issue for resolution within service level agreement period.
Provide excellent customer service with a friendly positive attitude.
Stay current in evolving technologies.
Function as the first point of contact for all network and server related issues.
Proactively monitor customer environments for faults, failures, and performance issues.
Respond to emails, alerts, tickets, and phone calls from NRI customers including both NOC and Service Desk in accordance with documented Standard Operating Procedures.
Ensure customer contact is regularly updated with information regarding progress in resolving their issue.
Escalate higher level issues to appropriate resources for in-depth investigation.
Communicate (verbal and written) with other analysts on shift to ensure tickets are addressed.
Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment.
Perform scheduled maintenance up to and including server patching, as outlined in customer contracts. Research issues to assist with resolution using a wide range of tools such as OEM/vendor documentation, internet searches, forums, etc.
Stay abreast of advances in technologies and further education in emerging technologies.
Proactively monitor routers, switches, and applications of customer infrastructure and provide timely responses to all network or security incidents, outages and performance alerts.
Provide empathic customer support in a courteous and friendly manner.
Demonstrate a sense of urgency and an appropriate level of customer advocacy to correct problems on our clients’ behalf. Provide empathic customer support in a courteous and friendly manner.
Willingness to quickly support any issue, follow custom processes, and be able to technically lead the troubleshooting efforts of potentially many different internal and external entities.
Handle incidents and service requests according to KB documentation; determines the severity of an incident
Accurately and quickly diagnose and isolate the source of a given incident and take appropriate action to restore service.
Participate in cross training efforts, as necessary.
Advise management of required updates or corrections to KB.

Required Skills

2+ years related experience with help desk or network support.
Windows 10, Windows 11, Microsoft Office Suite, Active Directory. Experienced with Cisco network devices and Windows servers. Demonstrated VMWare or Citrix knowledge.
Verbal: Demonstrates a clear and effective speaking manner.
Demonstrated ability to effectively interact with a variety of client and staff personalities and situations.
Communicates effectively with clients/end users to identify needs and resolve issues
Communicate clearly and effectively using a telephone.
Written: Demonstrates a clear and succinct writing style to communicate effectively and clearly via email and other written forms of communication.

$21 - $23 an hour

Benefits

You'll love working at NRI not just for the usual benefits, but for our environment and culture!

You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.

You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.

You’ll work with large, sophisticated, and progressive clients throughout North America.

We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.

Notices

The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.

NRI North America will accept applications on an ongoing basis.

NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.

If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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