Top 127 Help Desk Analyst I Jobs

Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Writing skills
Quick Apply
Help Desk Analyst (Tier 1 Support)
DCI Resources, LLC —New York, NY
- Temporary
- Remote
- Software troubleshooting
- High school diploma or GED
- US work authorization
- Flexible schedule
Quick Apply
7h
Help Desk Technician I
Willdan —San Francisco, CA
- $30 - $35 an hour
- Hybrid work
- Office
- Windows
- Microsoft Office
Quick Apply
ERP Systems Analyst 1
Green Bay Packaging - Corporate —Green Bay, WI
- Full-time
- Writing skills
- ERP systems
- Research
- Disability insurance
- Health insurance
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Information Technology Specialist I - Construction Design a Plus
The LiRo Group —Albany, NY
- $60,000 - $72,000 a year
- Full-time
- Research
- Mid-level
- Office
- Employee stock purchase plan
- Referral program
Help Desk / Service Desk Analyst I -4P/663
4P Consulting Inc. —Atlanta, GA
- Full-time
- Office
- Analysis skills
- Communication skills
Quick Apply
Help Desk Analyst (Tier I)
DINE SOURCE LLC —Wright-Patterson AFB, OH
- Full-time
- Mid-level
- Communication skills
- Commercial
- Disability insurance
- Health insurance
Quick Apply
Tier I Help Desk Analyst
KeenLogic —Washington, DC
- Full-time
- Background check
- Research
- Mid-level
- Paid time off
- Vision insurance
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6d
Help Desk Analyst L1
Zones —Portland, OR
- $25 - $28 an hour
- Full-time
- Hybrid work
- Spanish
- Mid-level
- Windows
- Health insurance
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Cyber Security Analyst I
Fortress SRM LLC —Independence, OH
- $24 - $27 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Military
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HELP DESK ANALYST I
Maine Community College System —Augusta, ME
- $21 an hour
- Online Application
- Windows
- In-person
- Associate's degree
- Paid holidays
- Health insurance
Quick Apply
IT Service Desk Support Analyst-Level 1- Operations Support Mgr
TELUS Agriculture & Consumer Goods —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Help Desk Specialist I (Tier I Agent – Internal)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Hybrid work
- Windows
- High school diploma or GED
- 1 year
- Paid holidays
- Health insurance
Quick Apply
Level 1 Help Desk Analyst
Software Technology Inc —Conyers, GA
- Spanish
- Microsoft Outlook
- Mid-level
Quick Apply
Help Desk Analyst I
UK St. Claire —Morehead, KY
- Full-time
- Experience equivalent to degree accepted
- Associate's degree
- Entry level
Technical Product Analyst I
Deluxe —Remote
- $20 - $24 an hour
- Email
- 18 years or older
- 1 year
- Associate's degree
- Employee stock purchase plan
- Disability insurance
Tier 1 Help Desk Analyst
Apavo Corporation —Arlington, VA
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Service Desk Analyst I
Vomela —Elk Grove Village, IL
- $50,000 - $60,000 a year
- Full-time
- Computer Science
- Office
- Windows
- AD&D insurance
- Disability insurance
Quick Apply
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Help Desk Analyst 1
Intone Networks —Augusta, ME
- $15 an hour
- Contract
- Office
- Entry level

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Support Analyst I (Remote)

STUDIO ENTERPRISE -
Phoenix, AZ

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Job Details

Full-time
$20 an hour

Qualifications

Stakeholder relationship building

Full Job Description

Job Summary:

Responsible for answering inbound calls and other channels of support across all customer channels, representing the originating organization appropriately. Evaluating the customer’s situation and work towards a first call resolution or appropriate escalation towards resolution. The analyst must accurately document actions taken in the customer relationship management software to ensure proper documentation and customer communication. Analysts must demonstrate the ability to service the customer appropriately while understanding the technical aspects involved to resolve customer issues. Success in this role requires customer focus, innovative thinking, positive attitude and a willingness to help others.

Key Job Elements:

Respond to requests for assistance across all channels (phone, email, ticket, chat) in a professional and friendly manner according to the standard operating procedure of the support center
Maintain accurate and timely records in the customer relationship management tool. This includes related logs, files, databases and referencing.
Maintain a high standard of quality in every interaction with internal and external stakeholders
Conduct follow-up as needed while working towards customer resolution
Meets and maintains all relevant KPIs associated with role including quality assurance scores and after call work measurements.
Maintains positive relationship with and between individual users, all user groups, other IT teams and peers within the Support Center.
Uses Support Center equipment such as laptop, peripheral devices, telephony equipment, printer, copiers and fax machines.
Acquires and applies specialized knowledge of the functional area within which job is performed, e.g. classroom, telephony, CRM, operating system, internet browsers, Microsoft and Apple productivity software, student information system, business software, human resource and Support Center specific software. In addition, hardware troubleshooting for desktop computers, laptops, printers, and peripherals
Acquires and applies relevant knowledge of concepts related to broader role function, e.g. ITIL Foundations, customer service, knowledge centered support, documentation and communication.
Acquires awareness of organizational structure and importance of following paths of escalation within Support Center and externally in terms of reporting relationships and job duties of other staff within the Technology Department.
Performs or assists with special projects and other duties as assigned.

Reports to:
Support Center Supervisor/Manager

Interacts with:
Students, Faculty, Staff, other IT Service Desk Staff, IT personnel, clients, partners

Knowledge:

Associate degree or certificate in Computer Science, Information Systems, or related field; Bachelor's preferred.
1-2 years in customer service; experience in support centers a plus.
Familiarity with ITIL Foundations and HDI Support Analyst certification is advantageous.

Skills:

Excellent written, verbal communication, and interpersonal skills.
Strong organizational, prioritization, and problem-solving abilities.
Proficient in Microsoft Office Suite, Teams, and call center tools.

Abilities:

Analyze incidents and recommend solutions effectively.
Work independently and collaboratively with cross-functional teams.
Provide responsive customer support to diverse users (students, faculty, staff).
Occasionally lift up to 25 pounds; up to 50 pounds with assistance.

Quick Apply

Refine Your Search

Help Desk Analyst I jobs

Support Analyst I (Remote)

Help Desk Analyst (Tier 1 Support)

Help Desk Technician I

ERP Systems Analyst 1

Information Technology Specialist I - Construction Design a Plus

Help Desk / Service Desk Analyst I -4P/663

Help Desk Analyst (Tier I)

Tier I Help Desk Analyst

Help Desk Analyst L1

Cyber Security Analyst I

HELP DESK ANALYST I

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Level 1 Help Desk Analyst

Help Desk Analyst I

Technical Product Analyst I

Tier 1 Help Desk Analyst

Service Desk Analyst I

Level 1 Analyst IT Help Desk

Help Desk Analyst 1

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