Top 133 Help Desk Analyst Ii Jobs

NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance
General Dynamics Information Technology —Quantico, VA
- $25.63 - $31.52 an hour
- 5 years
- High school diploma or GED
- Senior level
- Paid time off
- 401(k) matching
22h
Help Desk Analyst II
Pantherx Specialty LLC —Moon Township, PA
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
11d
Help Desk Analyst 2
4P Consulting Inc. —Atlanta, GA
- Full-time
- Mid-level
- US work authorization
- Organizational skills
Quick Apply
Tier II Help Desk
KeenLogic —Alexandria, VA
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply
Help Desk Coordinator [2 pm to 10 pm] - Trenton, NJ/REMOTE
Software Technology Inc —Trenton, NJ
- Monday to Friday
- Remote
- Microsoft Word
- Windows
- Communication skills
Quick Apply
Tier 2 Help Desk Analyst/IT Generalist (Remote)
Govcio LLC —Remote
- $65,000 - $70,000 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Analysis skills
1d
IT Service Desk Analyst II
Singer Equipment Company —Belcamp, MD
- $24 - $27 an hour
- Full-time
- English
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
11d
IT Service Desk Analyst II 11a - 7p
Greater Baltimore Medical Center, Inc. —Baltimore, MD
- $58,488.99 - $93,582.39 a year
- Weekends as needed
- Mid-level
- Office
- Windows
Quick Apply
14d
IT Help Desk Technician (Tier 1 / Tier 2)
DAWNE IT Solutions —Washington, DC
- $55,000 - $75,000 a year
- Full-time
- Google Workspace
- Mid-level
- AWS
- 401(k)
- Retirement plan
Quick Apply
Help Desk Analyst II (On-site) - Contract
Windward Risk Managers —Boca Raton, FL
- Full-time
- Mid-level
- Office
- Windows
14d
IT Service Desk Analyst II - Milwaukee
Enerpac Tool Group Corp —Milwaukee, WI
- $26 - $36 an hour
- Weekends as needed
- Mid-level
- Office
- Analysis skills
Help Desk Analyst II
Sentar —Shaw AFB, SC
- Monday to Friday
- Mid-level
- In-person
- 2 years
- Disability insurance
- Dental insurance
IT Helpdesk Operator II
Partnership HealthPlan of California —Fairfield, CA
- $31.45 - $37.74 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
Help Desk Analyst II - DoD
INNOVIM Defense Services, LLC —Colorado Springs, CO
- $60,000 - $70,000 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
10d
Help Desk Support Technician, Tier II (Stamford, CT)
BCS365 —Stamford, CT
- $30.37 - $37.39 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Service Desk Analyst Tier II
All Lines Technology Inc —Rock Hill, SC
- Research
- Mid-level
- Windows
Quick Apply
9d
Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment
RG Vanderweil.com —Boston, MA
- Full-time
- Hybrid work
- 5 years
- Windows
- In-person
Quick Apply
Business Analyst I, II, III (Claims)
Windward Risk Managers —Remote
- $80,000 - $109,000 a year
- Full-time
- Remote
- Mid-level
- Residential
- 3 years
Help Desk Analyst L2
Zones —Portland, OR
- $25 - $30 an hour
- Full-time
- Mid-level
- Windows
- 3 years
- Health insurance
Quick Apply
IT - HELP DESK ANALYST II
MOUNTAIN VIEW HOSPITAL LLC —Idaho Falls, ID
- Full-time
- Hospital
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
10h

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NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance

General Dynamics Information Technology -
Quantico, VA

Apply Now

Job Details

$25.63 - $31.52 an hour
22 hours ago

Benefits

Internal mobility program
Paid time off
401(k) matching

Qualifications

Network hardware support
High school diploma or GED
Cisco routers/switches implementation
CompTIA Security+

Full Job Description

Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

Transform technology into opportunity as a Help Desk Analyst Tier 2 at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Help Desk Analyst Tier 2, the work you’ll do at GDIT will be impactful to the mission of the IT Technology Development division within the NCIS ITD organization in Quantico, VA.

Initiate and resolves service request/problem incidents
Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
Route calls to product line specialists, application, or system support specialists.
Stays in communication with the HQ Front desk for continual support
Has a work cell phone for bad weather or significant building closures
All VIP ticketing communication is handled as high priority.
Maintains and updates records and tracking databases
Alerts management to recurring problems and patterns of problems
Works with system administrators and developers to ensure services/incidents are completed
Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

WHAT YOU’LL NEED TO SUCCEED (Required):

Bring your engineering expertise along with a drive for innovation to GDIT. Our Help Desk Analyst Tier 2 must have:

Security Clearance Level: Active Top Secret clearance.
Required Experience: 5+ years of IT support experience in a Help Desk environment
Experience with Cisco switches and routers
Required Certifications: Security+ CE
Education: High School Diploma. AAS Preferred.
Location: Onsite at Quantico, VA
US Citizenship required

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

#NCIScareers

Work Requirements

Years of Experience

5 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

CompTIA Security+ CE | CompTIA - CompTIA

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $25.63 - $31.52. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Apply Now

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