Top 118 Help Desk Analyst Ii Jobs

Tier 2 Help Desk Analyst/IT Generalist (Remote)
Govcio LLC —Remote
- $65,000 - $70,000 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Analysis skills
5d
Help Desk Analyst II
Pantherx Specialty LLC —Moon Township, PA
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
Help Desk Analyst II (On-site) - Contract
Windward Risk Managers —Boca Raton, FL
- Full-time
- Mid-level
- Office
- Windows
IT Service Desk Analyst II 11a - 7p
Greater Baltimore Medical Center, Inc. —Baltimore, MD
- $58,488.99 - $93,582.39 a year
- Weekends as needed
- Mid-level
- Office
- Windows
Quick Apply
Help Desk Coordinator [2 pm to 10 pm] - Trenton, NJ/REMOTE
Software Technology Inc —Trenton, NJ
- Monday to Friday
- Remote
- Microsoft Word
- Windows
- Communication skills
Quick Apply
IT Service Desk Analyst II
Singer Equipment Company —Belcamp, MD
- $24 - $27 an hour
- Full-time
- English
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Help Desk Analyst 2
4P Consulting Inc. —Atlanta, GA
- Full-time
- Mid-level
- US work authorization
- Organizational skills
Quick Apply
Help Desk Support Technician, Tier II (Stamford, CT)
BCS365 —Stamford, CT
- $30.37 - $37.39 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Help Desk Analyst II
Sentar —Shaw AFB, SC
- Monday to Friday
- Mid-level
- 2 years
- Disability insurance
- Dental insurance
Help Desk Analyst II - DoD
INNOVIM Defense Services, LLC —Colorado Springs, CO
- $60,000 - $70,000 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
14d
Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment
RG Vanderweil.com —Boston, MA
- Full-time
- Hybrid work
- 5 years
- Windows
- Senior level
Quick Apply
Help Desk Analyst L2
Zones —Dallas, TX
- Up to $33.65 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Health insurance
Quick Apply
5d
IT Service Desk Analyst II - Milwaukee
Enerpac Tool Group Corp —Milwaukee, WI
- $26 - $36 an hour
- Weekends as needed
- Mid-level
- Office
- Analysis skills
IT Helpdesk Operator II
Partnership HealthPlan of California —Fairfield, CA
- $31.45 - $37.74 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
Service Desk Analyst Tier II
All Lines Technology Inc —Rock Hill, SC
- Research
- Mid-level
- Windows
Quick Apply
13d
Service Desk Analyst Tier II
All Lines Technology —Rock Hill, SC
- Full-time
- Research
- Mid-level
- Windows
Quick Apply
14d
IT Service Desk Analyst (Level 2 / L2 Support)
AHU Technologies Inc —Washington, DC
- $38 - $43 an hour
- Full-time
- 5 years
- Windows
- Bachelor's degree
Quick Apply
Help Desk Analyst - Level 2 - Mercer County, NJ/Hybrid
Software Technology Inc —Mercer County, NJ
- Monday to Friday
- Hybrid work
- Computer Science
- Mid-level
- Windows
Quick Apply
SUPPORT ANALYST II
SMART —Troy, MI
- $74,318.40 a year
- Weekends as needed
- Computer Science
- Mid-level
- Windows
Quick Apply
Helpdesk Analyst II
CommIT Enterprises, Inc —Quantico, VA
- Full-time
- Mid-level
- Windows
- Analysis skills

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Tier 2 Help Desk Analyst/IT Generalist (Remote)

Govcio LLC -
Remote

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Job Details

Full-time
$65,000 - $70,000 a year
5 days ago

Qualifications

Microsoft Excel
Word embeddings
Customer support ticket management
ServiceNow
Productivity software
Cross-functional collaboration
Project stakeholder communication
Cross-functional communication
Ticketing system technical support

Full Job Description

Overview:

GovCIO is currently hiring for a Help Desk Analyst/IT Generalist to for a legacy application to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote.

Responsibilities:

The Help Desk Analyst/IT Generalist serves in a professional, exempt capacity and exercises independent judgment in supporting and maintaining critical operations for Veteran Affairs. Core responsibilities include:

Leading the daily management and resolution of help desk tickets, ensuring timely and accurate responses for end users.
Providing professional-level support and guidance to end users and stakeholders, including interpreting issues and determining appropriate resolution paths.
Evaluating, escalating, and coordinating complex issues with Veteran Affairs (VA) stakeholders as necessary.
Developing, maintaining, and improving help desk processes, workflows, knowledgebase articles, and other operational documentation.
Collaborating proactively with cross-functional project teams to ensure help desk operations remain aligned with evolving program requirements, system enhancements, and new feature releases.
Creating and managing analytical help desk reports, overseeing SharePoint content, and coordinating end-user and help desk training sessions.
Partnering with the Project Manager, developers, Office of Information & Technology, and government personnel to ensure continuity of daily operations and provide expert-level problem analysis.
Exercising discretion when escalating issues to the Project Manager and determining the appropriate communication strategy.
Producing operational and analytical reporting based on metrics related to content requests, customer service trends, and web analytics.
Managing and overseeing the suspended‑user process, applying established procedures and professional judgment.
Providing dependable exempt-level support Monday–Friday, 8 a.m. – 5 p.m. Eastern Time, excluding Federal Holidays.

Qualifications:

Required Skills and Experieince

Bachelor’s degree and 2–5 years of related professional experience (or equivalent combination of education and experience).
Proficiency with Microsoft Word, Excel, and PowerPoint.
Highly organized, self‑directed, and able to work independently with minimal supervision.
Strong understanding of help desk operations and ticketing platforms, including ServiceNow.
Excellent communication skills with the ability to interface professionally with end users and senior stakeholders.
Demonstrated customer-centric approach to issue resolution while ensuring consistent service quality.
Ability to collaborate with project managers, developers, IT staff, and cross‑functional teams.
Proven dependability in supporting operations during designated hours and managing responsibilities autonomously.
Minimum of 2 years supporting a public-facing help desk or equivalent environment.
At least 5 years of total professional experience.

Preferred Skills and Experience

VA Public Trust clearance and system access.
Familiarity with VA organizational structure, processes, and operating environments.
Bachelor’s degree or equivalent experience beyond minimum requirements.

Clearance Requirement

Must be able to obtain and maintain a Suitability/Public Trust Clearance.

Posted Salary Range: USD $65,000.00 - USD $70,000.00 /Yr.

Apply Now

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