Top 1505 Help Desk Analyst Jobs

Help Desk Analyst
Buchanan Technologies —Dallas, TX
- $24 - $25 an hour
- Temporary
- Background check
- Pass drug screening
- Research
- Health insurance
- Dental insurance
Quick Apply
IT Support Analyst
ABARTA Coca-Cola Beverages —Cleveland, OH
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
Help Desk Representative
Peraton —Fort Huachuca, AZ
- $39,000 - $62,000 a year
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Desktop Analyst
Bloom Energy —Fremont, CA
- $35 - $40 an hour
- Extended hours
- Google Workspace
- Azure
- Mid-level
Quick Apply
9d
FSR Analyst - Italy
DCI Solutions —Tampa, FL
- $120,000 - $165,000 a year
- Full-time
- Classroom
- Microsoft Excel
- Software troubleshooting
- Health savings account
- Relocation assistance
Quick Apply
IT Service Desk Analyst
Buchanan Technologies —Wichita, KS
- $31,200 a year
- 8 hour shift
- Hybrid work
- Hospitality
- Microsoft Outlook
- Computer Science
- Paid training
- Health insurance
Quick Apply
4d
FSR Analyst
DCI Solutions —Camp Lejeune, NC
- $100,000 - $140,000 a year
- Full-time
- Classroom
- 5 years
- Java
- Health savings account
- Relocation assistance
Quick Apply
Service Delivery Analyst
Compeer Financial —Prairie du Sac, WI
- $64,300 - $102,200 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Wellness program
- Health savings account
IT Service Desk Analyst (Afterhours)
Buchanan Technologies —Wichita, KS
- $34,112 a year
- 12 hour shift
- Hybrid work
- Microsoft Outlook
- Computer Science
- Computer literacy
- Paid training
- Health insurance
Quick Apply
4d
SAP FICO Business Analyst
Makino —Mason, OH
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Analyst
Everforth —White Plains, NY
- Up to $75,000 a year
- Full-time
- Computer Science
- Mid-level
- Windows
- Profit sharing
- Dental insurance
Quick Apply
3d
Help Desk Analyst I
Robert Half —Connersville, IN
- Temporary
- Windows
- US work authorization
- Organizational skills
- Disability insurance
- Dental insurance
Quick Apply
3d
Principal Automation Analyst
Chesterfield County, VA —Chesterfield, VA
- $80,274 - $122,418 a year
- Full-time
- Computer Science
- System design
- Mid-level
11d
Senior Business Analyst for Commodities Technology
BMO Financial Group —New York, NY
- $81,400 - $151,800 a year
- Full-time
- Inventory management
- 5 years
- Office
- Health insurance
- Tuition reimbursement
IT Support Analyst
Vaco by Highspring —Spokane, WA
- $33 - $38 an hour
- On call
- Mid-level
- 3 years
- Travel
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Analyst
Robert Half —Richmond, VA
- $23.75 - $25.00 an hour
- Temporary
- Mid-level
- Windows
- US work authorization
- Disability insurance
- Dental insurance
Quick Apply
Information Technology Specialist I - Construction Design a Plus
The LiRo Group —Albany, NY
- $60,000 - $72,000 a year
- Full-time
- Research
- Mid-level
- Office
- Employee stock purchase plan
- Referral program
DPAE Aircraft Carriers IT Analyst
CACI —Washington, DC
- $72,700 - $149,200 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
Data Architect
Farm Credit Financial Partners —Springfield, MA
- Overtime
- Hybrid work
- Computer Science
- 5 years
- Research
- Tuition reimbursement
- 401(k) matching
Technical Support Specialist
Proteam Solutions —Columbus, OH
- Mid-level
- Windows
- 3 years
Quick Apply

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Help Desk Analyst

Buchanan Technologies -
Dallas, TX

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Job Details

Temporary | Temp-to-hire | Contract
$24 - $25 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
401(k) matching

Qualifications

Desktop computer repair
Non-technical user support
Customer communication
Help desk support experience
Content creation for technical audiences
Technical documentation
Hardware maintenance
Windows
Administrative experience
Computer hardware
Desktop (troubleshooting support)
Customer relationship management (CRM) systems (technically supported)
Organizational skills
IT
System deployment
Desktop administration
Technical writing experience within technology
Hardware diagnostics
CompTIA A+
Help desk

Full Job Description

Job: Help Desk Analyst

Schedule: Monday to Friday 7 AM to 4 PM

Terms: 12-month contract with Strong potential for Contract to hire

***This position requires a pre-employment background investigation including criminal history check, drug screening, and fingerprinting. Selectee must be able to obtain and maintain a Sensitive security clearance/access determination.*****

The technician monitors and manages escalated routine administrative tasks and IT Help Desk events, providing technical support to end users across a variety of issues.

Key Responsibilities:

Monitors and manipulates the operation of escalated routine administration tasks and Help Desk events.
Provides support to end users on a variety of issues.
Installs, configures, and troubleshoots PCs, laptops, and peripherals.
Resolves escalated problems in accordance with IT Help Desk standards and guidelines.
Serves as second-level support and lead technician for non-routine and major events and incidents.
Identifies, researches, and resolves complex technical issues.
Responds to telephone and email requests related to IT Help Desk operational support.
Maintains and updates Standard Operating Procedures (SOPs) for the IT Help Desk.
Creates new SOPs as needed to ensure up-to-date documentation.
Trains and coordinates with other IT staff as required.
Demonstrates competency in performing all IT Help Desk functions.
Safeguards physical access to Exchange-restricted data, processes, and services.

Requirements:

3+ years of experience providing end-user technical support in an enterprise IT environment.
Strong knowledge of Windows 10 and Windows 11 operating systems.
Experience with PC refresh and lifecycle management projects, including hardware deployment and imaging.
Familiarity with tools such as SCCM, Intune, Active Directory, and remote desktop support platforms.
Ability to diagnose and resolve complex hardware and software issues independently.
Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
Ability to follow documented procedures and create/update technical documentation.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
CompTIA A+, Microsoft certifications (MD-100/MD-101), or equivalent experience preferred.
Must be able to lift and move equipment up to 50 lbs.
Availability for occasional after-hours or weekend work as required.

Job Types: Contract, Temp-to-hire

Pay: $24.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance

Experience:

Help desk: 3 years (Required)

Ability to Commute:

Dallas, TX 75236 (Required)

Work Location: In person

Quick Apply

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