Top 1526 Help Desk Analyst Jobs

Help Desk Analyst
Buchanan Technologies —Dallas, TX
- $24 - $25 an hour
- Temporary
- Background check
- Pass drug screening
- Research
- Health insurance
- Dental insurance
Quick Apply
IT Systems Analyst
Restoration of America —Ponte Vedra, FL
- $60,000 - $65,000 a year
- Full-time
- Azure
- Mid-level
- Windows
- Health savings account
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RPG Programmer
Vormittag Associates, Inc. —Ronkonkoma, NY
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Desktop Analyst
Bloom Energy —Fremont, CA
- $35 - $40 an hour
- Extended hours
- Google Workspace
- Azure
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Pinnacle IT —Lowell, AR
- $20 - $25 an hour
- 8 hour shift
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- Office
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Principal Automation Analyst
Chesterfield County, VA —Chesterfield, VA
- $80,274 - $122,418 a year
- Full-time
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Technical Support Specialist
Proteam Solutions —Columbus, OH
- Mid-level
- Windows
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FSR Analyst - Italy
DCI Solutions —Tampa, FL
- $120,000 - $165,000 a year
- Full-time
- Classroom
- Microsoft Excel
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FSR Analyst
DCI Solutions —Camp Lejeune, NC
- $100,000 - $140,000 a year
- Full-time
- Classroom
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Helpdesk Analyst
Barilla —Northbrook, IL
- $70,000 - $85,000 a year
- Hybrid work
- Computer Science
- Mid-level
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- Health insurance
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Manager of Technical Services
Inceed —Tahlequah, OK
- $80,000 - $95,000 a year
- 7 years
- Driver's License
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Data Architect
Farm Credit Financial Partners —Springfield, MA
- Overtime
- Hybrid work
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- 5 years
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SAP FICO Business Analyst
Makino —Mason, OH
- Mid-level
- Office
- Bachelor's degree
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- Dental insurance
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Manufacturing Systems Support Analyst
The Performance Group —Lebanon, PA
- From $60,000 a year
- Spanish
- Inventory management
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IT Support Engineer
ID Tech Solutions —Lakewood, NJ
- $26 - $30 an hour
- Full-time
- Mid-level
- Office
- Microsoft Office
- Paid holidays
- Health insurance
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Help Desk Representative
Peraton —Fort Huachuca, AZ
- $39,000 - $62,000 a year
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Business Systems Support / Analyst
JONES DAIRY FARM. —Fort Atkinson, WI
- Full-time
- Computer science
- Computer Science
- Research
Quick Apply
Technology Service Center Analyst II
TROC —Coral Gables, FL
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Windows
- Analysis skills
- Opportunities for advancement
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IT Support Analyst II
HCTec —Glendale, AZ
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
7d
Service Desk Analyst II - 2nd Shift
HCTec —Winston-Salem, NC
- Part-time
- Customer service
- Research
- Mid-level
- Health savings account
- Health insurance
Quick Apply

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Help Desk Analyst

Buchanan Technologies -
Dallas, TX

Quick Apply

Job Details

Temporary | Temp-to-hire | Contract
$24 - $25 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
401(k) matching

Qualifications

Desktop computer repair
Non-technical user support
Customer communication
Help desk support experience
Content creation for technical audiences
Technical documentation
Hardware maintenance
Windows
Administrative experience
Computer hardware
Desktop (troubleshooting support)
Customer relationship management (CRM) systems (technically supported)
Organizational skills
IT
System deployment
Desktop administration
Technical writing experience within technology
Hardware diagnostics
CompTIA A+
Help desk

Full Job Description

Job: Help Desk Analyst

Schedule: Monday to Friday 7 AM to 4 PM

Terms: 12-month contract with Strong potential for Contract to hire

***This position requires a pre-employment background investigation including criminal history check, drug screening, and fingerprinting. Selectee must be able to obtain and maintain a Sensitive security clearance/access determination.*****

The technician monitors and manages escalated routine administrative tasks and IT Help Desk events, providing technical support to end users across a variety of issues.

Key Responsibilities:

Monitors and manipulates the operation of escalated routine administration tasks and Help Desk events.
Provides support to end users on a variety of issues.
Installs, configures, and troubleshoots PCs, laptops, and peripherals.
Resolves escalated problems in accordance with IT Help Desk standards and guidelines.
Serves as second-level support and lead technician for non-routine and major events and incidents.
Identifies, researches, and resolves complex technical issues.
Responds to telephone and email requests related to IT Help Desk operational support.
Maintains and updates Standard Operating Procedures (SOPs) for the IT Help Desk.
Creates new SOPs as needed to ensure up-to-date documentation.
Trains and coordinates with other IT staff as required.
Demonstrates competency in performing all IT Help Desk functions.
Safeguards physical access to Exchange-restricted data, processes, and services.

Requirements:

3+ years of experience providing end-user technical support in an enterprise IT environment.
Strong knowledge of Windows 10 and Windows 11 operating systems.
Experience with PC refresh and lifecycle management projects, including hardware deployment and imaging.
Familiarity with tools such as SCCM, Intune, Active Directory, and remote desktop support platforms.
Ability to diagnose and resolve complex hardware and software issues independently.
Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
Ability to follow documented procedures and create/update technical documentation.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
CompTIA A+, Microsoft certifications (MD-100/MD-101), or equivalent experience preferred.
Must be able to lift and move equipment up to 50 lbs.
Availability for occasional after-hours or weekend work as required.

Job Types: Contract, Temp-to-hire

Pay: $24.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance

Experience:

Help desk: 3 years (Required)

Ability to Commute:

Dallas, TX 75236 (Required)

Work Location: In person

Quick Apply

Refine Your Search

Help Desk Analyst jobs

Help Desk Analyst

IT Systems Analyst

RPG Programmer

Desktop Analyst

Field Services Technician (Lowell)

Principal Automation Analyst

Technical Support Specialist

FSR Analyst - Italy

FSR Analyst

Helpdesk Analyst

Manager of Technical Services

Data Architect

SAP FICO Business Analyst

Manufacturing Systems Support Analyst

IT Support Engineer

Help Desk Representative

Business Systems Support / Analyst

Technology Service Center Analyst II

IT Support Analyst II

Service Desk Analyst II - 2nd Shift

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