Top 22 Help Desk Analyst Jobs in Addison, TX

Help Desk Analyst
Buchanan Technologies —Dallas, TX
- $24 - $25 an hour
- Temporary
- Background check
- Pass drug screening
- Research
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Analyst
Republic Finance —Plano, TX
- Weekends as needed
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
Help Desk Analyst L2
Zones —Dallas, TX
- Up to $33.65 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Health insurance
Quick Apply
10d
IT Help Desk Analyst
Ensign Services —Dallas, TX
- $20 - $22 an hour
- Full-time
- Office
- Windows
- Criminal background check
- Health insurance
- Dental insurance
Quick Apply
Help Desk Analyst
HARRIS & HARRIS LTD —Coppell, TX
- $40,000 - $55,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Travel reimbursement
- Commuter assistance
Quick Apply
Restaurant POS Service Analyst
FoodTec Solutions —Dallas, TX
- $22.00 - $30.25 an hour
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Organizational skills
- Profit sharing
- Paid holidays
Quick Apply
Service Desk Analyst - (Hybrid in Dallas, TX)
Velocity A Managed Services Company —Dallas, TX
- Bachelor's degree
- Experience equivalent to degree accepted
- In-person
- Paid parental leave
- Paid holidays
SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING
Methodist Health System —Dallas, TX
- Full-time
- 5 years
- System design
- Project management
SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING 5k SIGN-ON BONUS
Methodist Health System —Dallas, TX
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
IT Support Analyst - MS365/Teams, MDM (iPhones and iPads) & Jira
Welltower Inc —Plano, TX
- On call
- Background check
- Pass drug screening
- Mid-level
- Profit sharing
- Employee stock purchase plan
IT Business Analyst-1
Health One Alliance, LLC —The Colony, TX
- Full-time
- Microsoft Word
- Background check
- Pass drug screening
- Wellness program
- Health savings account
Learning Technology Consultant
7-Eleven —Irving, TX
- System design
- Mid-level
- Organizational skills
6d
Coordinator of Data Governance for Special Education (26-27 SY)- Performance Outcomes and Data
Irving Independent School District —Irving, TX
- $78,745 - $108,730 a year
- Full-time
- Microsoft Word
- Writing skills
- Teaching Certification
AI Enablement and Practice Support Specialist
Traveling Coaches —Plano, TX
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Disability insurance
- Health insurance
ERP Developer/Analyst
The Beck Group —Dallas, TX
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Senior Systems Analyst - Information and HR Technology (Oracle Cloud, PeopleSoft and other ERP Systems)
UT Southwestern —Dallas, TX
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Customer service
- Paid parental leave
- Paid holidays
4d
Senior Business Systems Analyst
Solera —Westlake, TX
- Full-time
- Computer science
- Computer Science
- 5 years

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Help Desk Analyst
Buchanan Technologies —Dallas, TX
Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users. Job Types: Contract, Temp-to-hire.
$24 - $25 an hour
Quick Apply
Computer Technician - Technology Services (Temporary)
Denton County, TX —Denton, TX
The temporary computer technician handles computer and related equipment repairs, installations, software upgrades, networking, backup help desk phone support,…
$25 an hour

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Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
Quick Apply
Help Desk Analyst
DWYER INSTRUMENTS, LLC —Westerville, OH
This role is responsible for process management of the finest end-user experience, acting as the final point of contact to provide proactive and requested…
$22 - $29 an hour
Quick Apply
2d

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Help Desk Analyst jobs near Addison, TX

Help Desk Analyst

Buchanan Technologies -
Dallas, TX

Quick Apply

Job Details

Temporary | Temp-to-hire | Contract
$24 - $25 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
401(k) matching

Qualifications

Desktop computer repair
Non-technical user support
Customer communication
Help desk support experience
Content creation for technical audiences
Technical documentation
Hardware maintenance
Windows
Administrative experience
Computer hardware
Desktop (troubleshooting support)
Customer relationship management (CRM) systems (technically supported)
Organizational skills
IT
System deployment
Desktop administration
Technical writing experience within technology
Hardware diagnostics
CompTIA A+
Help desk

Full Job Description

Job: Help Desk Analyst

Schedule: Monday to Friday 7 AM to 4 PM

Terms: 12-month contract with Strong potential for Contract to hire

***This position requires a pre-employment background investigation including criminal history check, drug screening, and fingerprinting. Selectee must be able to obtain and maintain a Sensitive security clearance/access determination.*****

The technician monitors and manages escalated routine administrative tasks and IT Help Desk events, providing technical support to end users across a variety of issues.

Key Responsibilities:

Monitors and manipulates the operation of escalated routine administration tasks and Help Desk events.
Provides support to end users on a variety of issues.
Installs, configures, and troubleshoots PCs, laptops, and peripherals.
Resolves escalated problems in accordance with IT Help Desk standards and guidelines.
Serves as second-level support and lead technician for non-routine and major events and incidents.
Identifies, researches, and resolves complex technical issues.
Responds to telephone and email requests related to IT Help Desk operational support.
Maintains and updates Standard Operating Procedures (SOPs) for the IT Help Desk.
Creates new SOPs as needed to ensure up-to-date documentation.
Trains and coordinates with other IT staff as required.
Demonstrates competency in performing all IT Help Desk functions.
Safeguards physical access to Exchange-restricted data, processes, and services.

Requirements:

3+ years of experience providing end-user technical support in an enterprise IT environment.
Strong knowledge of Windows 10 and Windows 11 operating systems.
Experience with PC refresh and lifecycle management projects, including hardware deployment and imaging.
Familiarity with tools such as SCCM, Intune, Active Directory, and remote desktop support platforms.
Ability to diagnose and resolve complex hardware and software issues independently.
Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
Ability to follow documented procedures and create/update technical documentation.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
CompTIA A+, Microsoft certifications (MD-100/MD-101), or equivalent experience preferred.
Must be able to lift and move equipment up to 50 lbs.
Availability for occasional after-hours or weekend work as required.

Job Types: Contract, Temp-to-hire

Pay: $24.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance

Experience:

Help desk: 3 years (Required)

Ability to Commute:

Dallas, TX 75236 (Required)

Work Location: In person

Quick Apply

Refine Your Search

Help Desk Analyst jobs in Addison, TX

Help Desk Analyst

IT Help Desk Analyst

Help Desk Analyst L2

IT Help Desk Analyst

Help Desk Analyst

Restaurant POS Service Analyst

Service Desk Analyst - (Hybrid in Dallas, TX)

SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING

SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING 5k SIGN-ON BONUS

IT Support Analyst - MS365/Teams, MDM (iPhones and iPads) & Jira

IT Business Analyst-1

Learning Technology Consultant

Coordinator of Data Governance for Special Education (26-27 SY)- Performance Outcomes and Data

AI Enablement and Practice Support Specialist

ERP Developer/Analyst

Senior Systems Analyst - Information and HR Technology (Oracle Cloud, PeopleSoft and other ERP Systems)

Senior Business Systems Analyst

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