Top 34 Help Desk Analyst Jobs in Addison, TX

Help Desk Analyst L2
Zones —Dallas, TX
- Up to $33.65 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Health insurance
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12d
IT Help Desk Analyst
Ensign Services —Dallas, TX
- $20 - $22 an hour
- Full-time
- Office
- Windows
- Criminal background check
- Health insurance
- Dental insurance
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Help Desk Analyst
Buchanan Technologies —Dallas, TX
- $24 - $25 an hour
- Temporary
- Background check
- Pass drug screening
- Research
- Health insurance
- Dental insurance
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Help Desk Analyst
HARRIS & HARRIS LTD —Coppell, TX
- $40,000 - $55,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Travel reimbursement
- Commuter assistance
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IT Help Desk Analyst
Republic Finance —Plano, TX
- Weekends as needed
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
Technical Support Analyst
Arctic Information Technology —Plano, TX
- Full-time
- Mid-level
- Office
- Windows
Assoc Infrastructure Analyst
Citi —Irving, TX
- $59,200 - $82,600 a year
- Full-time
- Hybrid work
- Maintenance
- Research
- Bachelor's degree
- Paid holidays
- Disability insurance
19h
Restaurant POS Service Analyst
FoodTec Solutions —Dallas, TX
- $22.00 - $30.25 an hour
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Organizational skills
- Profit sharing
- Paid holidays
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Software Support Analyst - Hybrid
IRMI - International Risk Management Institute —Dallas, TX
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- Continuous improvement
- Free parking
- Paid holidays
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12d
Service Specialist II
XPERTECHS —Plano, TX
- $44,900 - $67,600 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Health insurance
- 401(k)
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Service Desk Analyst - (Hybrid in Dallas, TX)
Velocity A Managed Services Company —Dallas, TX
- Bachelor's degree
- Experience equivalent to degree accepted
- In-person
- Paid parental leave
- Paid holidays
Learning Technology Consultant
7-Eleven —Irving, TX
- System design
- Mid-level
- Organizational skills
8d
IT Business Analyst-1
Health One Alliance, LLC —The Colony, TX
- Full-time
- Microsoft Word
- Background check
- Pass drug screening
- Wellness program
- Health savings account
AI Enablement and Practice Support Specialist
Traveling Coaches —Plano, TX
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Disability insurance
- Health insurance
AI Enablement and Practice Support Specialist
TRAVELING COACHES INC —Plano, TX
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
Technical Analyst – MSP Experience is a Must
Fults & Associates —Grapevine, TX
- Full-time
- Hybrid work
- Google Workspace
- Clean driving record
- Azure
- Health insurance
- Dental insurance
Desktop Support Analyst II
Catalyst Corporate Fede —Plano, TX
- Full-time
- Mid-level
- Office
- Analysis skills
- Free parking
- AD&D insurance
Quick Apply
20h
Business Operations Specialist
WITCO —Dallas, TX
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Employee stock purchase plan
- Health insurance
Quick Apply
Enterprise Applications Engineer (Dallas, Texas)
Benchmark Makers —Dallas, TX
- Email
- Computer Science
- 5 years
- Mid-level
ERP Developer/Analyst
The Beck Group —Dallas, TX
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance

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Help Desk Analyst jobs near Addison, TX

Help Desk Analyst L2

Zones -
Dallas, TX

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Job Details

Full-time
Up to $33.65 an hour
12 days ago

Benefits

Health insurance

Qualifications

Customer communication
Computer hardware
Desktop (troubleshooting support)

Full Job Description

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Term: 3 weeks
Location: Dallas, TX
Pay: up to $33.65/hour, commensurate with experience
Hours: Monday – Friday 8-5 pm local time.

What you'll do as the Help Desk Analyst II
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Be the first point of escalation for tickets from the Tier 1 team
Maintain the onsite Tech Bar hub
Provide in-person support of user issues and escalations to the team as needed
Troubleshoot hardware, software, and access/permissions issues
Troubleshoot issues with integrated systems
Manage shipping and receiving equipment to/from remote Workers
Provide asset management and reconciliation services
Establish relationships with all internal Technology Teams to transition additional tasks as needed
Continue maintenance of the knowledge transfer documents

What you'll bring to the table:

Minimum of Associates Degree preferred in computer/IT related field and 2+ years experience in a technical support role.
Self-discipline. Must be self-disciplined and be able to prioritize tasks in order to meet deadlines, deliver solutions by the promised date, and stick to a task until it’s finished.
Excellent problem-solving skills. Must be an excellent problem solver, able to see a problem through until its resolution. Candidate must be willing to work until the solution is satisfactory and the customer is happy.
Attention to detail. Must have great attention to detail to be able to detect tiny miscalculations and errors. Needs to be patient enough to go through every detail to detect the source of any glitch.
Great communication skills. Must have great listening skills as well as the ability to explain technical concepts to customers that are not technical.
Passion for technology. Should always stay up to date on the latest tech developments.
Ability to configure and troubleshoot email clients such as Microsoft Outlook.
In depth knowledge interacting with a variety of hardware and software platforms, including Microsoft Windows operating system, MAC OS, and associated peripherals.
In depth knowledge of the Microsoft O365 suite of applications * - Word, Excel, PowerPoint, Outlook, etc.
Experience with ticketing software
Familiar with EDR/anti-virus/ Malware protection management.
Google Workspace awareness/experience preferred
Google Meet experience preferred
Logitech knowledge preferred but not required

#LI-TB1
Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.

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Refine Your Search

Help Desk Analyst jobs in Addison, TX

Help Desk Analyst L2

IT Help Desk Analyst

Help Desk Analyst

Help Desk Analyst

IT Help Desk Analyst

Technical Support Analyst

Assoc Infrastructure Analyst

Restaurant POS Service Analyst

Software Support Analyst - Hybrid

Service Specialist II

Service Desk Analyst - (Hybrid in Dallas, TX)

Learning Technology Consultant

IT Business Analyst-1

AI Enablement and Practice Support Specialist

AI Enablement and Practice Support Specialist

Technical Analyst – MSP Experience is a Must

Desktop Support Analyst II

Business Operations Specialist

Enterprise Applications Engineer (Dallas, Texas)

ERP Developer/Analyst

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