Top 44 Help Desk Analyst Jobs in Chicago, IL

Desktop Support Analyst
Connection —Chicago, IL
- $25.00 - $28.50 an hour
- Full-time
- Office
- Windows
- US work authorization
- Health insurance
- Dental insurance
Help Desk Analyst
ENGIE —Chicago, IL
- $30 an hour
- Contract
- Computer Science
- Computer literacy
- Bachelor of Science
Helpdesk Analyst
Barilla —Northbrook, IL
- $70,000 - $85,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
IT Support Analyst
Proxima —Chicago, IL
- Computer science
- Azure
- Microsoft Outlook
Firmwide Service Desk Analyst II (10am-6pm CT)
Kirkland and Ellis —Chicago, IL
- $73,000 - $79,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- Residential
- Health insurance
- Paid time off
Investment Data & Analytics Intermediate Analyst
Allstate —Chicago, IL
- $105,500 - $153,500 a year
- Hybrid work
- Mid-level
- Office
- SQL
- Work from home
Service Desk Analyst I
Vomela —Elk Grove Village, IL
- $50,000 - $60,000 a year
- Full-time
- Computer Science
- Office
- Windows
- AD&D insurance
- Disability insurance
Quick Apply
IT On-Site Support Technician
WSP —Chicago, IL
- $57,800 - $89,400 a year
- Computer Science
- Writing skills
- Mid-level
- Paid parental leave
- Disability insurance
Business Analyst - OEMS
Clearwater Analytics, LLC —Chicago, IL
- $85,000 - $120,000 a year
- Full-time
- Research
- Mid-level
- Finance
- Disability insurance
- Health insurance
Quick Apply
12d
IT Service Desk Manager
Tempus —Chicago, IL
- $95,000 - $150,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor's degree
- Health insurance
Applied AI Architect, GTM
Braze —Chicago, IL
- $117,000 - $206,000 a year
- 6 years
- System design
- Product management
- Paid parental leave
- Health insurance
Quick Apply
Service Delivery and IT Ops Data Analyst
Morningstar —Chicago, IL
- $74,325.00 - $109,008.33 a year
- Full-time
- Hybrid work
- Office
- AWS
- Analysis skills
- Wellness program
- Paid parental leave
Data Analyst - Data Ops
Allied Benefit Systems —Chicago, IL
- $50,000 - $55,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Disability insurance
- Health insurance
Sr. IT Help Desk Analyst
Knowles —Itasca, IL
- $80,000 - $90,000 a year
- Computer science
- 6 years
- Microsoft Outlook
Quick Apply
5d
IT Lifecycle Team Lead
TYLin —Chicago, IL
- $96,000 - $144,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Disability insurance
- Health insurance
Product Data Analyst
Wand —Chicago, IL
- $145,000 - $175,000 a year
- Full-time
- Remote
- SQL
- Senior level
Service Desk Analyst
Sonoma Consulting Inc. —Glenview, IL
- Overtime
- Spanish
- Microsoft Excel
- Mid-level
Quick Apply
Cybersecurity Analyst
DCC Propane, LLC —Lisle, IL
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply
Senior IT Data Analyst
Allied Benefit Systems —Chicago, IL
- $95,000 - $105,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- HIPAA
- Disability insurance
- Health insurance
Cyber and Technology Risk Analyst - Lead Consultant
Allstate —Chicago, IL
- $90,700 - $153,925 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- US work authorization
- Work from home

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Desktop Support Analyst

Connection -
Chicago, IL

Apply Now

Job Details

Full-time
$25.00 - $28.50 an hour

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
Volunteer time off
Opportunities for advancement

Qualifications

IT user and group management
Laptop (troubleshooting support)
Equipment troubleshooting
Windows
Printer (troubleshooting support)
Computer hardware
Desktop (troubleshooting support)
Access control management
Desktop administration

Full Job Description

Overview:

Connection Services has a fantastic opportunity for a Desktop Support Specialist to join a dynamic and professional corporate environment in Chicago, IL. This is an excellent opportunity to work for a leading Value-Added Reseller (VAR) that offers outstanding benefits, including three weeks of paid time off, tuition reimbursement, comprehensive medical, dental, and vision coverage, a 401(k) plan, and exceptional opportunities for career growth and advancement.

This role offers a balanced mix of Help Desk Support (50%) and Desktop Support (50%), making it ideal for a customer-focused IT professional who enjoys both remote troubleshooting and hands-on technical support. The successful candidate will possess strong communication skills, exceptional attention to detail, and the ability to work independently while delivering a high level of service to end users in a corporate setting.

Professional Environment

Business professional attire is required (slacks, button-down shirt, or equivalent business casual attire).
Experience supporting users in a corporate or financial services environment is highly desirable.

This will be 100% onsite. Hours are M-F, 8am-5pm. Offering hourly rate is $27-$28.50/hr.

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities:

Key Responsibilities

Serve as the first point of contact for end-user technical support requests via phone, email, and ticketing systems.
Log, track, prioritize, and manage support tickets while ensuring timely resolution and communication with users.
Perform initial troubleshooting and diagnosis of hardware, software, operating system, network connectivity, and application-related issues.
Escalate unresolved incidents to the appropriate support teams and coordinate follow-up activities through resolution.
Provide regular updates to end users regarding ticket status and expected resolution timelines.
Process new hire, employee termination, and workstation move requests, ensuring all required systems and access are provisioned appropriately.
Create, modify, and maintain Active Directory user accounts, profiles, and permissions.
Coordinate with third-party vendors when necessary and maintain accurate documentation of support activities.
Install, configure, troubleshoot, and repair desktop and laptop hardware, peripherals, and related equipment.
Deploy and connect workstations to corporate networks and business systems.
Perform workstation setup, equipment relocation, software installations, and desktop imaging activities.
Support data migration efforts and user onboarding initiatives.
Maintain and manage loaner laptop inventory and related asset tracking processes.
Assist with Help Desk coverage and support team initiatives as needed.
Document technical issues, resolutions, and support procedures to improve service delivery.
Perform additional duties and projects as assigned by management.

Min: USD $25.00/Hr. Max: USD $28.00/Hr. Qualifications:

Required Qualifications

Experience providing Help Desk and/or Desktop Support in a corporate environment.
Strong customer service skills with a commitment to delivering an exceptional end-user experience.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Experience troubleshooting Windows-based desktops, laptops, printers, and common business applications.
Familiarity with Active Directory user administration.
Ability to work independently with minimal supervision while maintaining a high level of accuracy and professionalism.
Strong sense of urgency and responsiveness when addressing user issues and business-critical incidents.

Preferred Qualifications

Experience supporting users within a financial services or corporate enterprise environment.
Knowledge of desktop imaging, hardware deployment, and software packaging.
Experience with ticketing systems and IT service management processes.
Industry certifications such as CompTIA A+, Network+, Microsoft certifications, or similar are a plus.

If you are a customer-focused IT professional who enjoys solving technical challenges, supporting end users, and working in a professional corporate environment, we encourage you to apply.

Apply Now

Refine Your Search

Help Desk Analyst jobs in Chicago, IL

Desktop Support Analyst

Help Desk Analyst

Helpdesk Analyst

IT Support Analyst

Firmwide Service Desk Analyst II (10am-6pm CT)

Investment Data & Analytics Intermediate Analyst

Service Desk Analyst I

IT On-Site Support Technician

Business Analyst - OEMS

IT Service Desk Manager

Applied AI Architect, GTM

Service Delivery and IT Ops Data Analyst

Data Analyst - Data Ops

Sr. IT Help Desk Analyst

IT Lifecycle Team Lead

Product Data Analyst

Service Desk Analyst

Cybersecurity Analyst

Senior IT Data Analyst

Cyber and Technology Risk Analyst - Lead Consultant

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