Top 124 Help Desk Analyst Jobs in Reston, VA

IT Support Analyst
Assurety Consulting —Sterling, VA
- $60,000 - $65,000 a year
- Full-time
- Computer science
- Computer Science
- Office
- Commuter assistance
- Paid parental leave
12d
Part-Time IT Support Assistant
TSTC —Arlington, VA
- $18 - $30 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Employee assistance program
- Flexible schedule
Help Desk Analyst
CACI —Alexandria, VA
- $86,600 - $181,800 a year
- Full-time
- Mid-level
- Travel
- Experience equivalent to degree accepted
- Health insurance
Help Desk Specialist I (Tier I Agent – Internal)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Hybrid work
- Windows
- High school diploma or GED
- 1 year
- Paid holidays
- Health insurance
Quick Apply
IT Analyst
FSi Strategies —Tysons, VA
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Tier 1 Help Desk Analyst
Apavo Corporation —Arlington, VA
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Junior CIC Analyst
Maximus —Tysons, VA
- $40,000 - $50,000 a year
- Remote
- Computer science
- Azure
- Computer Science
- Paid holidays
- Disability insurance
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Tier 2 IT Support Specialist
Evolver Inc —Reston, VA
- Weekends as needed
- Remote
- Background check
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
11d
CIC Analyst
Maximus —Tysons, VA
- $40,000 - $65,000 a year
- Remote
- Computer science
- Azure
- Computer Science
- Paid holidays
- Disability insurance
Sr. Business Analyst
CGI Group, Inc. —Fairfax, VA
- $62,900 - $139,300 a year
- 7 years
- Writing skills
- Mid-level
- Paid parental leave
- Paid holidays
Momentum Senior Business Analyst
CGI Group, Inc. —Fairfax, VA
- $71,700 - $156,700 a year
- 5 years
- Writing skills
- Office
- Paid parental leave
- Paid holidays
5d
DPAE Aircraft Carriers IT Analyst
CACI —Washington, DC
- $72,700 - $149,200 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
Data Analyst
Infinite Management Solutions, LLC —Falls Church, VA
- $41 - $52 an hour
- Part-time
- Microsoft Outlook
- Computer literacy
- Writing skills
Help Desk Specialist I
Cherokee Federal —Washington, DC
- $100,000.00 - $111,944.19 a year
- Full-time
- Background check
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
3d
Associate Cybersecurity Analyst, Applied Cryptography - Local Candidates Only
Visa Technology and Operations LLC —Ashburn, VA
- $88,000 - $136,900 a year
- Full-time
- Hybrid work
- Customer service
- Mid-level
- Office
- Wellness program
- Health savings account
ACE Account Service Desk Specialist (Tier II – ASD)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Remote
- Spanish
- English
- Mid-level
Quick Apply
Service Center Frontline Account Manager
CACI —Chantilly, VA
- $61,100 - $122,200 a year
- Weekends as needed
- Mid-level
- Windows
- 1 year
- Health insurance
12d
Service Center Analyst
NuAxis Innovations —Sterling, VA
- Online Application
- Hybrid work
- Mid-level
- Windows
- High school diploma or GED
9d
Part-Time Help Desk Technician
Koniag Government Services —Arlington, VA
- $28 - $32 an hour
- Part-time
- Mid-level
- Commercial

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IT Support Analyst

Assurety Consulting -
Sterling, VA

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Job Details

Full-time
$60,000 - $65,000 a year
12 days ago

Benefits

Commuter assistance
Paid parental leave
Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Happy hour
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount

Qualifications

Serving clients
Desktop (troubleshooting support)
Customer support
Microsoft 365 support
Desktop administration

Full Job Description

Job Code: 06122026

Department: Professional Services

Minimum Experience: 0-3

Job Type: Full Time

Job Location: Sterling VA

Status: Full Time / Hybrid – 3 to 4 days on-site, Assurety HQ, Sterling, VA

Experience: 0-3 Years

Benefits: Competitive Pay, Generous PTO and Holiday Schedule, Comprehensive Health Plan, 401(k), and Collaborative Team Atmosphere

Salary Range: $60K – 65K

Summary: Assurety is an industry leader in the postal and parcel ecosystem, with 21+ years of experience serving government and commercial sectors, including postal/parcel, marketing, finance, retail, and higher education. We leverage data and technology to solve complex problems, fostering a culture of collaboration, innovation, and ownership. Our solutions help clients save lives, cut costs, boost revenue, strengthen the U.S. economy, and enhance customer experiences.

This role is ideal for someone who wants hands-on experience across modern SaaS platforms, endpoint management, cybersecurity operations, and operational IT support within a growing consulting environment.

The position will work closely with internal IT, cybersecurity, and operational stakeholders to support user operations, endpoint administration, SaaS platforms, and operational support processes.

Key Responsibilities

Provide Tier 1 end-user support across Windows and mobile devices.
Support onboarding/offboarding activities, including device setup, user provisioning, and account access updates.
Assist with Microsoft 365 administration and SaaS platform support activities.
Support endpoint provisioning and enrollment activities using Microsoft Intune and Autopilot.
Troubleshoot hardware, software, access, and connectivity issues and escalate more advanced issues when appropriate.
Maintain IT inventory records and assist with asset lifecycle activities.
Assist with endpoint compliance monitoring, patching activities, and operational security processes.
Create and maintain technical documentation, onboarding guides, and knowledge base articles.
Support operational audit/compliance activities through documentation and evidence collection as needed.
Continuously learn and contribute to process improvements, operational maturity, and support efficiency initiatives.

Qualifications

Required

0-3 years of experience in IT support, help desk, desktop support, or related technical roles.
Foundational knowledge of Windows operating systems and Microsoft 365.
Familiarity with endpoint management concepts such as device enrollment, patching, or endpoint compliance.
Strong troubleshooting, communication, and customer support skills.
Strong organizational skills and attention to detail.
Willingness to learn new technologies and operational processes in a fast-paced environment.

Preferred

Exposure to Microsoft Intune, Autopilot, Entra ID, or other endpoint management and SaaS administration platforms.
Familiarity with endpoint security concepts such as device compliance, endpoint protection tooling, vulnerability remediation, or operational security processes.
Exposure to operational IT environments aligned to ISO 27001, SOC 2, or similar security/compliance frameworks.
Self-motivated with a strong interest in systems administration, cybersecurity operations, process improvement, and operational maturity initiatives.
Associate’s or Bachelor’s degree in IT, Computer Science, Cybersecurity, or related field preferred – or equivalent practical experience, technical certifications, or hands-on IT support experience.

Why you should join our team:

Collaborative & Inclusive Culture: Our colleagues work in small, self-organized and cross-functional teams that determine the best tactics to support the vision and strategy set by leadership. We encourage and welcome all ideas, taking an agile approach to creating an amazing product

Design Thinking for Innovation: With focus on our colleague’s growth within Assurety we have developed a Learning Management System (LMS) that trains all colleagues on Design Thinking for Innovation, Security, BI & Analytics, and the business they are about to support. More trainings are added every year.

Recognition & Awards: Our Colleagues are recognized for their innovative problem solving, goodwill, candor with respect and excellence. We also give out spot bonuses besides the yearly performance bonus.

Workplace: While our headquarters is in Sterling, Virginia, and our largest client in Washington DC (on-site), our team lives across the globe. We partner with our team to help them achieve personal and professional alignment, helping our colleagues to define their own blend of work-life balance.

Office Perks: Colleagues that work out of one of our main offices enjoy beverages, snacks, lunches, and happy hour benefits.

Vacation & Holiday Schedule: We believe this is a partnership and we trust our colleagues to build their own time-off schedule and encourage our teams to take time for their well-being while minimizing impacts to Client’s deliverables.

Growth Opportunity: Through hands-on learning and development, the opportunities are endless.

Focus on Well-Being: We pride ourselves on offering numerous benefit options to best fit the needs of our colleagues and their families, including domestic partners. Benefits include medical (PPO & HDHP-HSA), dental, vision, flexible spending account, commuter benefit, discount programs, life & disability insurance, and accident insurance. We also offer a 401k program with company match and paid parental leave.

Live your Passion: Assurety encourages and promotes monetary and personnel involvement in the causes around the globe. We believe in our Value of Goodwill, and work to find new ways to give back to our communities and make a positive impact. We focus on initiatives in the following areas – technology, charity, volunteerism and honorary contributions.

Apply Now

Refine Your Search

Help Desk Analyst jobs in Reston, VA

IT Support Analyst

Part-Time IT Support Assistant

Help Desk Analyst

Help Desk Specialist I (Tier I Agent – Internal)

IT Analyst

Tier 1 Help Desk Analyst

Junior CIC Analyst

Service Desk Analyst

Tier 2 IT Support Specialist

CIC Analyst

Sr. Business Analyst

Momentum Senior Business Analyst

DPAE Aircraft Carriers IT Analyst

Data Analyst

Help Desk Specialist I

Associate Cybersecurity Analyst, Applied Cryptography - Local Candidates Only

ACE Account Service Desk Specialist (Tier II – ASD)

Service Center Frontline Account Manager

Service Center Analyst

Part-Time Help Desk Technician

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