Top 38 Help Desk Analyst Jobs in Saint Paul, MN

Business Analyst – IT Support Center
HealthPartners/GHI —Bloomington, MN
- $32.31 - $48.47 an hour
- Full-time
- Computer Science
- Mid-level
- Analysis skills
- Health insurance
3d
Support Analyst
TempWorks Software —Bloomington, MN
- $40,000 - $55,000 a year
- On call
- Research
- Office
- SQL
- Health savings account
- AD&D insurance
Knowledge Content Strategist - Management Analyst 4
State of Minnesota - Employ & Econ Development Dept —Saint Paul, MN
- $34.07 - $50.53 an hour
- Online Application
- Hybrid work
- Background check
- Mid-level
- Office
- Paid parental leave
- Paid holidays
3d
Epic Cadence and RTE Analyst - Remote
UnitedHealth Group —Eden Prairie, MN
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Office
IT Support Specialist
ADVANCED WEB TECHNOLOGIES, INC —Minneapolis, MN
- $23 - $30 an hour
- Monday to Friday
- Azure
- Customer service
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
IT Data Analyst II
Apothecary Products —Burnsville, MN
- $65,395 - $98,093 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Data Analysis & Implementation Planner / Management Analyst 4
State of Minnesota - Human Services Dept —Saint Paul, MN
- $34.07 - $50.53 an hour
- Online Application
- Hybrid work
- Mid-level
- Master's degree
- Bachelor's degree
- Paid parental leave
- Paid holidays
9d
IT Advanced Automation Quality Analyst/Tester - ITS4
State of Minnesota - Minnesota IT Services —Saint Paul, MN
- $37.72 - $62.21 an hour
- Full-time
- Hybrid work
- Mid-level
- Java
- Master's degree
- Paid parental leave
- Paid holidays
5d
Research & Data Analyst – Healthcare
Miga Solutions —Plymouth, MN
- Office
- Microsoft Office
- 3 years
- Paid holidays
- Health insurance
Manager of ITSM Operations
Ryan Companies US Inc —Minneapolis, MN
- $105,000 - $130,000 a year
- Urgently hiring
- Computer Science
- Mid-level
- Analysis skills
- Health savings account
- Disability insurance
Quick Apply
HCBS Data and Compliance Analyst / Research Analysis Specialist Sr
State of Minnesota - Human Services Dept —Saint Paul, MN
- $32.97 - $48.60 an hour
- Online Application
- Hybrid work
- Computer Science
- Master's degree
- SQL
- Paid parental leave
- Paid holidays
13d
IT Support Specialist Tier II
AIIStar Construction —Eden Prairie, MN
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Residential
- In-person
- Health insurance
- Dental insurance
Quick Apply
IT Service Management Analyst
Fairview Health Services —Minneapolis, MN
- $74,006.40 - $104,499.20 a year
- On call
- 5 years
- Mid-level
- Analysis skills
11d
Epic Professional Billing Analyst - Remote
Optum —Eden Prairie, MN
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Office
Field Support Analyst
USI Holdings Corporation —Bloomington, MN
- $65,000 - $75,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Health savings account
Sr Manager Cybersecurity Defense(Remote Or Hybrid)
Target —Brooklyn Park, MN
- $132,000 - $238,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Continuous improvement
- Paid holidays
- Disability insurance
Epic Beacon Analyst - Remote
Optum —Eden Prairie, MN
- $72,800 - $130,000 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Office
Epic Inpatient Orders Analyst - Remote
Optum —Eden Prairie, MN
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- 5 years
- Pass drug screening
- Mid-level
Wealth Strategies and Solutions Data Analyst
Royal Bank of Canada —Minneapolis, MN
- $70,000 - $130,000 a year
- Full-time
- Marketing
- Customer service
- 5 years
- Disability insurance
- Health insurance
Lead Engineer - Red Team(Remote Or Hybrid)
Target —Brooklyn Park, MN
- $132,000 - $238,000 a year
- Full-time
- Remote
- Continuous improvement
- Travel
- Mentoring
- Paid holidays
- Disability insurance
9d

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Help Desk Analyst jobs near Saint Paul, MN

Business Analyst – IT Support Center

HealthPartners/GHI -
Bloomington, MN

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Job Details

Full-time
$32.31 - $48.47 an hour
3 days ago

Benefits

Health insurance

Qualifications

Requirements specification
Requirements design
IT quality control
IT service management
Trend analysis
Process mapping
Process modeling
User acceptance testing
Software documentation
Technical writing experience
ServiceNow
Presentation creation
Productivity software
Analysis (software development lifecycle)
Test analysis
Cross-functional communication
Business process modeling

Full Job Description

JOB DESCRIPTION

HealthPartners is hiring a Business Analyst – IT Support Center. The Business Analyst drives the continuous evolution of the technology, processes, and digital experiences that support our employees and customers. This role serves as a strategic partner between Support Center operations, ServiceNow platform teams, and business stakeholders, helping transform business challenges into scalable solutions that improve service delivery and operational performance.

The Business Analyst is responsible for identifying opportunities to simplify processes, expand automation, optimize self-service capabilities, and enhance the overall support experience across phone, chat, knowledge, and digital support channels. Collaborating closely with leaders, developers, and end users, this role helps shape product roadmaps, prioritize enhancements, define business requirements, and ensure successful delivery of technology solutions that align with organizational goals.

Success in this role requires a blend of business analysis, process improvement, service management, and platform expertise. The ideal candidate is naturally curious, data-driven, and passionate about leveraging technology to improve customer experiences, increase operational efficiency, and advance the maturity of IT support services.

Reporting to the Senior Manager of the Support Center, this position plays a key role in advancing HealthPartners' ServiceNow capabilities, Support Center processes, automation strategy, and digital support transformation initiatives.

Required Qualifications:

Bachelor's degree in Business Administration, Information Systems, Computer Science, Healthcare Informatics, or a related field; or equivalent combination of education and experience.
Two (2) or more years of Business Analyst, Systems Analyst, Process Analyst, or related experience.
Experience with ServiceNow, with strong preference for ITSM and Knowledge Management expertise. Additional experience with Employee Center, Virtual Agent, Catalog Management, or other ServiceNow modules is highly desirable. Broad ServiceNow platform experience is a plus.
Experience gathering, documenting, and validating business and functional requirements.
Experience translating business needs into technical requirements and user stories.
Knowledge of IT Service Management (ITSM) principles and support center operations.
Experience participating in software testing, user acceptance testing (UAT), and validation activities.
Strong analytical, problem-solving, and critical-thinking skills.
Demonstrated ability to prioritize competing requests and manage multiple initiatives simultaneously.
Experience working with cross-functional teams, business stakeholders, and technical teams.
Strong written and verbal communication skills, including process documentation and presentation development.
Proficiency with Microsoft Office products, including Excel, Word, PowerPoint, and Teams.
Experience documenting workflows, process maps, and business procedures.
Ability to analyze data and identify trends, opportunities, and process improvement recommendations.

Preferred Qualifications:

Experience supporting an IT Support Center, Help Desk, Service Desk, or Customer Support organization.
Knowledge of ITIL frameworks and service management best practices.
Experience with workflow automation and continuous improvement initiatives.
Experience creating reports, dashboards, and performance metrics.
Knowledge of Agile, Scrum, or other project delivery methodologies.
Experience supporting chatbot, self-service, or digital support channel enhancements.
Experience working in a healthcare or highly regulated environment.
Familiarity with reporting and analytics tools such as Power BI or ServiceNow Performance Analytics.
Experience leading small-to-medium process improvement or technology implementation efforts.
ServiceNow Certified System Administrator (CSA) or other ServiceNow certifications preferred.

Hours/Location:

M-F; core business hours
This position is eligible for remote work; however, local candidates are strongly preferred, as occasional onsite attendance may be required for team meetings, workgroup sessions, and other collaborative activities.
This role primarily supports operations between 7:00 a.m. and 5:00 p.m. Occasional flexibility outside of normal business hours may be required to support project implementations, system deployments, and go-live activities.

Responsibilities:

Develops technical specifications in alignment with defined functional requirements.
Interprets and documents business partner needs into functional requirements.
Reviews application problems: informing IT's business partners of status and expected resolutions.
Serves as a liaison between business partners and application development team members to analyze, document and validate functional requirements.
Designs screens, reports, and dataflow to align with business needs.
Documents and tracks business application request lifecycles; ensuring priorities, changes and issues are managed for IT application development.
Gathers information regarding costs and resource availability for SRFs, mid-sized projects and issue resolution.
Tracks, maintains, and retains documentation that supports the adherence to IT standards, processes, and procedures.
Clarifies and documents process, policy, and/or procedural changes for development staff and for IT business partners.
Ensures that the appropriate approvals and documentation for change control and problem management are retained.
Provides training, documentation, and support for IT’s business partners for system changes and/or new developments.
Documents data flows through applications; demonstrating system functionality.
Creates and executes test plans for small to mid-sized system changes.
Assists with business partner testing efforts and test plan creation, running programs and producing reports to enable business partners testing.

ABOUT US

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.

JOB INFO

Job Identification

120505

Organization

HealthPartners/GHI, HealthPartners Enterprise

Posting Date

07/16/2026, 09:24 AM

Locations

Work@Home Minnesota

Work Schedule

M-F; core business hours
This position is eligible for remote work; however, local candidates are strongly preferred, as occasional onsite attendance may be required for team meetings, workgroup sessions, and other collaborative activities.
This role primarily supports operations between 7:00 a.m. and 5:00 p.m. Occasional flexibility outside of normal business hours may be required to support project implementations, system deployments, and go-live activities.

Hours Per Week/FTE

40 hrs weekly / 1.0 FTE

Job Shift

Day

Position Type

Full-time regular

Job Category

Information Technology

Department

IT Support Center

Pay Range

$32.31 - $48.47 hourly

Pay Range Statement

Compensation is based on the level and requirements of the role. Pay within our ranges may also be determined by education, experience, knowledge, skills, location, and abilities as well as internal equity. Hired candidates may be eligible to receive additional compensation based on role (e.g., shift differential, bonus, sales incentive, productivity pay, etc.).

Overtime Eligibility Status

Exempt

Worker Type

Employee

Apply Now

Refine Your Search

Help Desk Analyst jobs in Saint Paul, MN

Business Analyst – IT Support Center

Support Analyst

Knowledge Content Strategist - Management Analyst 4

Epic Cadence and RTE Analyst - Remote

IT Support Specialist

IT Data Analyst II

Data Analysis & Implementation Planner / Management Analyst 4

IT Advanced Automation Quality Analyst/Tester - ITS4

Research & Data Analyst – Healthcare

Manager of ITSM Operations

HCBS Data and Compliance Analyst / Research Analysis Specialist Sr

IT Support Specialist Tier II

IT Service Management Analyst

Epic Professional Billing Analyst - Remote

Field Support Analyst

Sr Manager Cybersecurity Defense(Remote Or Hybrid)

Epic Beacon Analyst - Remote

Epic Inpatient Orders Analyst - Remote

Wealth Strategies and Solutions Data Analyst

Lead Engineer - Red Team(Remote Or Hybrid)

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