Top 23 Help Desk Analyst Jobs in San Francisco, CA

IT Service Desk Analyst (1 of 4)
University of California San Francisco —San Francisco, CA
- Weekends as needed
- Mid-level
- Windows
- 3 years
Help Desk Technician I
Willdan —San Francisco, CA
- $30 - $35 an hour
- Hybrid work
- Office
- Windows
- Microsoft Office
Quick Apply
IT Analyst
Arnold & Porter —San Francisco, CA
- $74,720 - $100,000 a year
- Overtime
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
13d
Technology Support Analyst
Morgan Lewis —San Francisco, CA
- $81,640 - $130,585 a year
- Full-time
- Hybrid work
- Basic math
- Mid-level
- Office
- Paid time off
- Parental leave
Technology Support Analyst
Morgan, Lewis & Bockius —San Francisco, CA
- $81,640 - $130,585 a year
- Full-time
- Hybrid work
- Basic math
- Mid-level
- Office
- Paid time off
- Parental leave
Clinical Service Desk IT Analyst, Graveyard Shift
University of California San Francisco —San Francisco, CA
- Weekends as needed
- Mid-level
- Windows
- University
12d
Applied AI Architect, GTM
Braze —San Francisco, CA
- $123,000 - $217,000 a year
- 6 years
- System design
- Product management
- Paid parental leave
- Health insurance
Quick Apply
Electronic Warfare Fleet Liaison
General Dynamics Information Technology —California
- $85,000 - $115,000 a year
- Bachelor of Science
- Mid-level
- Office
- Paid time off
- 401(k) matching
Desktop Support Analyst
LIFELONG MEDICAL CARE —Berkeley, CA
- $24 - $28 an hour
- Full-time
- Mid-level
- Windows
- 3 years
Quick Apply
Product Data Analyst
Wand —San Francisco, CA
- $145,000 - $175,000 a year
- Full-time
- Remote
- SQL
- Senior level
Technical and Logistics Support Analyst - 6340652
Logic —Walnut Creek, CA
- $22.47 - $32.47 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Computer Field Analyst
Pivot Point Solutions —Oakland, CA
- $22 - $30 an hour
- Contract
- Computer science
- Computer Science
- Mid-level
14d
Senior Enterprise Technology Administrator, Finance Systems
Crusoe —San Francisco, CA
- $140,000 - $165,000 a year
- Full-time
- 5 years
- Continuous improvement
- Senior level
- Commuter assistance
- Paid parental leave
Quick Apply
Technical and Logistics Support Analyst - 6340652
Accenture —Walnut Creek, CA
- $22.47 - $32.47 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Sr. Product Manager, Authentication & Identity Products
Visa U.S.A. Inc. —San Francisco, CA
- $169,100 - $270,800 a year
- Full-time
- Office
- Bachelor's degree
- Doctor of Philosophy
- Wellness program
- Health savings account
3d
Senior Product Manager, Merchant Data Platform
Visa U.S.A. Inc. —Foster City, CA
- $180,600 - $289,300 a year
- Full-time
- Hybrid work
- Research
- Office
- Bachelor's degree
- Wellness program
- Health savings account

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IT Service Desk Analyst (1 of 4)

University of California San Francisco -
San Francisco, CA

Apply Now

Job Details

Full-time

Qualifications

Mobile device support
iOS
Windows
Desktop (troubleshooting support)
Desktop administration
IT department experience
Mobile devices

Full Job Description

This is a mid-level Service Desk analyst position with a primary responsibility of providing desktop support to end-users. At this level, support calls may be complex in nature where judgment will be required in problem resolution. Responsible for maintaining secure and confidential information and must be familiar with specific IT policies and Medical Center regulations. Balances technical knowledge and skill with a high level of customer service objectives in all operations of the Service Desk. Works to resolve or appropriately escalate issues and assist with maintaining the Knowledge Base (KB). Communicates technical concepts effectively in both written and oral. Applies advanced technical knowledge as well as application access to resolve application problems. Acts as a mentor to junior-level staff and is called upon to act in a Level II capacity to handle more complex internal escalations and take an ownership role in helping to ensure that team service levels are met. Incumbent must be flexible with scheduling and willing to work nights, weekends, and with on-call rotations.

DEPARTMENT OVERVIEW

As a 24/7 single point of contact for all IT needs, we are here to support UCSF’s mission in Advancing Health Worldwide. We are here to enable UCSF staff, faculty, and researchers in their mission to Heal, Teach, Care, and Discover by providing best-in-class IT support. We do this by providing Fast, Efficient, Solutions through our people, technology, and processes.

The UCSF IT Service Desk is a one-stop shop for all IT needs. With a customer base of 40,000 users, we handle more than 20,000 contacts per month received through multiple inbound channels (e.g. Phone, Web, Email, Chat).

We provide technical, application, and business support to our customers spanning across UCSF Medical Center, UCSF Benioff Children’s Hospital, Benioff Children’s Hospital of Oakland, UCSF Campus/School of Medicine, and Zuckerberg SF General Hospital. We are one of few organizations within the Academic Healthcare space with a consolidated Service Desk that support clinical, research, and academic environments. With an overall customer satisfaction rating of 95%, we take pride in our work!

REQUIRED QUALIFICATIONS

This position requires flexibility to orient and work at all UCSF Medical Center locations.
3+ years of experience in IT support
Demonstrated proficiency in supporting Windows and Mac operating systems in a networked environment
Demonstrated proficiency in supporting mobile devices such as iPhones and Androids
Broad knowledge of enterprise systems and how they related to one another
Demonstrates problem-solving skills
Excellent communication skills in both verbal and written

PREFERRED QUALIFICATIONS

Bachelor’s degree or equivalent trainingin a related area
Working knowledge with ITIL processes such as Change Management, Problem management, and Incident Management
Experience working in an academic health care, healthcare, or university environment
Experience working in a Service Desk, Help Desk, or Call Center environment
Preferred Certifications:
- Microsoft Support
- Apple Support
- ITIL Foundations
- HDI Support Center Agent

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values .

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here .

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Apply Now

Refine Your Search

Help Desk Analyst jobs in San Francisco, CA

IT Service Desk Analyst (1 of 4)

Help Desk Technician I

IT Analyst

Technology Support Analyst

Technology Support Analyst

Clinical Service Desk IT Analyst, Graveyard Shift

Applied AI Architect, GTM

Electronic Warfare Fleet Liaison

Desktop Support Analyst

Product Data Analyst

Technical and Logistics Support Analyst - 6340652

Computer Field Analyst

Senior Enterprise Technology Administrator, Finance Systems

Technical and Logistics Support Analyst - 6340652

Sr. Product Manager, Authentication & Identity Products

Senior Product Manager, Merchant Data Platform

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