Top 125 Help Desk Analyst Jobs in Washington, DC

Help Desk Specialist I
Cherokee Federal —Washington, DC
- $100,000.00 - $111,944.19 a year
- Full-time
- Background check
- English
- Mid-level
- Health insurance
- Dental insurance
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5d
Help Desk Analyst
CACI —Alexandria, VA
- $86,600 - $181,800 a year
- Full-time
- Mid-level
- Travel
- Experience equivalent to degree accepted
- Health insurance
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Help Desk Jr. Analyst
Cogent People Inc —Columbia, MD
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Help Desk Specialist
Koniag Government Services —Arlington, VA
- $24 - $32 an hour
- Full-time
- Mid-level
- Communication skills
- Commercial
- Paid holidays
- Health insurance
6d
Help Desk Analyst | Temporary
The Ford Agency —Bethesda, MD
- From $27 an hour
- Temporary
- Mid-level
- Windows
- Bachelor's degree
13d
Technical Support Analyst
National Association of REALTORS® —Washington, DC
- $60,000 - $75,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Dental insurance
- Vision insurance
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Part-Time Help Desk Technician
Koniag Government Services —Arlington, VA
- $28 - $32 an hour
- Part-time
- Mid-level
- Commercial
Momentum Senior Business Analyst
CGI Group, Inc. —Fairfax, VA
- $71,700 - $156,700 a year
- 5 years
- Writing skills
- Office
- Paid parental leave
- Paid holidays
8d
FSR Analyst - Isreal
DCI Solutions —Washington, DC
- $90,000 - $120,000 a year
- Full-time
- Classroom
- Java
- Analysis skills
- Health savings account
- Relocation assistance
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1d
FSR Analyst - Jordan
DCI Solutions —Washington, DC
- $90,000 - $120,000 a year
- Full-time
- Classroom
- Java
- Analysis skills
- Health savings account
- Relocation assistance
Quick Apply
1d
Outreach Subject Matter Expert (SME)
CACI —Annapolis Junction, MD
- $84,900 - $178,400 a year
- Full-time
- 11+ years
- High school diploma or GED
- Bachelor's degree
- Health insurance
Help Desk Technician Tier III - TS/SCI with Polygraph
General Dynamics Information Technology —Washington, DC
- $30.65 - $41.47 an hour
- Weekends as needed
- Mid-level
- 3 years
- High school diploma or GED
- Paid time off
- 401(k) matching
11d
IT Support Center Specialist (Tier 1)
Optimal Networks, LLC —Rockville, MD
- $25 - $28 an hour
- Full-time
- Hybrid work
- Background check
- Customer service
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Part-Time IT Support Assistant
TSTC —Arlington, VA
- $18 - $30 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Employee assistance program
- Flexible schedule
IT Service Desk Analyst (Level 2 / L2 Support)
AHU Technologies Inc —Washington, DC
- $38 - $43 an hour
- Full-time
- 5 years
- Windows
- Bachelor's degree
Quick Apply
IT Analyst
FSi Strategies —Tysons, VA
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Analyst - Navy Undersea Warfare Program Support
Synchron, LLC —Washington, DC
- $70,000 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Tier 1 Customer Service Analyst
HUMAN TOUCH LLC —Arlington, VA
- $17.50 an hour
- 8 hour shift
- Pass drug screening
- Mid-level
- High school diploma or GED
- Health insurance
- Paid time off
Quick Apply
SupportCenter Specialist - Tier 1
Optimal Networks —Rockville, MD
- $25 - $28 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance

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Help Desk Analyst jobs near Washington, DC

Help Desk Specialist I

Cherokee Federal -
Washington, DC

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Job Details

Full-time
$100,000.00 - $111,944.19 a year
5 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Desktop computer repair
Quantitative applied research
Office activity coordination
Email customer support
Technical support via phone
Application systems
Phone communication
IT operations
Coaching
Server troubleshooting
Collaborating with government agencies
English
Mid-level
High school diploma or GED
Collaboration with product development teams
Phone customer support
Team management
Desktop (troubleshooting support)
Mainframe
Mentoring
Networking equipment (troubleshooting support)
Productivity software
Office management
Qualitative research design
Technical support via email
Desktop administration
2 years
Communication skills
Teaching
Inventory tracking

Full Job Description

Help Desk Specialist

This position requires an activeTop Secretclearance to be considered.

A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify.

Join our team as a Help Desk/GSO Specialist supporting the Office of the Chief of Protocol (S/CPR). In this role, you will provide IT help desk support, troubleshoot technical issues, and assist with General Services Officer (GSO) functions to ensure smooth office operations for a dynamic team of 75–80 personnel. This is an opportunity to contribute to technology solutions while supporting critical administrative and facility management processes.

Compensation & Benefits:

Estimated Starting Salary Range forHelp Desk Specialist: $100,000- $111,944.19

Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

Help Desk SpecialistResponsibilities Include:

Provide end-user IT support for hardware, software, and network issues.

Respond to technical support requests via phone, email, and in-person interactions.

Troubleshoot, research, and resolve problems; document and track resolutions.

Deliver second-tier support for PC, server, and mainframe applications.

Collaborate with network services, software engineering, and application development teams.

Recommend system modifications to reduce recurring issues.

Assist with IT development for internal applications and tracking systems.

Support GSO functions, including maintaining inventory, coordinating office events, and optimizing office operations.

Ensure timely resolution of technical problems and supervise help desk operations.

Performs other job-related duties as assigned

Help Desk SpecialistExperience, Education, Skills, Abilities requested:

High school diploma preferred; additional technical certifications a plus.

Minimum of two years of experience at the Department of State as a System Administrator.

Experience teaching, coaching, or mentoring personnel in State Department systems and regulations.

Strong problem-solving, organizational, communication, and interpersonal skills.

Proficiency in qualitative and quantitative research methods.

Ability to manage multiple tasks, work independently, and coordinate across teams.

Proficiency in English (written and spoken) and Microsoft Office Suite.

Must pass pre-employment qualifications of Cherokee Federal

Company Information:

Cherokee Nation System Solutions (CNSS)is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more aboutCNSS, visit cherokee-federal.com.

#CherokeeFederal #LI-SM2 #AppC

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Keywords:

IT support

help desk

GSO,

system administration

troubleshooting

Similar Job Titles:

IT Support Specialist

Systems Administrator

Desktop Support Technician

Network Support Specialist

Technical Support Analyst

Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.

Many of our job openings require access to government buildings or military installations.

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Refine Your Search

Help Desk Analyst jobs in Washington, DC

Help Desk Specialist I

Help Desk Analyst

Service Desk Analyst

Help Desk Jr. Analyst

Help Desk Specialist

Help Desk Analyst | Temporary

Technical Support Analyst

Part-Time Help Desk Technician

Momentum Senior Business Analyst

FSR Analyst - Isreal

FSR Analyst - Jordan

Outreach Subject Matter Expert (SME)

Help Desk Technician Tier III - TS/SCI with Polygraph

IT Support Center Specialist (Tier 1)

Part-Time IT Support Assistant

IT Service Desk Analyst (Level 2 / L2 Support)

IT Analyst

IT Help Desk Analyst - Navy Undersea Warfare Program Support

Tier 1 Customer Service Analyst

SupportCenter Specialist - Tier 1

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