Top 138 Help Desk Analyst Jobs in Washington, DC

IT Project Manager
Axle —Rockville, MD
- $130,000 - $150,000 a year
- 7 years
- Computer Science
- Office
- Paid holidays
- Health insurance
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FSR Analyst
DCI Solutions —Washington, DC
- $100,000 - $140,000 a year
- Full-time
- Classroom
- 5 years
- Java
- Health savings account
- Relocation assistance
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14d
FSR Analyst
DCI Solutions —Washington, DC
- $100,000 - $140,000 a year
- Full-time
- Classroom
- 5 years
- Java
- Health savings account
- Relocation assistance
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Tier I Help Desk Analyst
KeenLogic —Washington, DC
- Full-time
- Background check
- Research
- Mid-level
- Paid time off
- Vision insurance
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7d
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Help Desk/Desktop Support Analyst
Edgewater Federal Solutions, Inc. —Washington, DC
- $115,594 - $121,678 a year
- Overtime
- Microsoft Outlook
- Computer Science
- Bachelor of Science
- AD&D insurance
- Paid holidays
14d
Help Desk Analyst | Temporary
The Ford Agency —Bethesda, MD
- From $27 an hour
- Temporary
- Mid-level
- Windows
- Bachelor's degree
5d
Part-Time IT Support Assistant
TSTC —Arlington, VA
- $18 - $30 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Employee assistance program
- Flexible schedule
Tier II Help Desk
KeenLogic —Alexandria, VA
- Full-time
- Mid-level
- Office
- 3 years
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Technical Support Analyst
National Association of REALTORS® —Washington, DC
- $60,000 - $75,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Dental insurance
- Vision insurance
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Service Desk Analyst
RIVIDIUM —Alexandria, VA
- Weekends as needed
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Help Desk Analyst
CACI —Fort Belvoir, VA
- $86,600 - $181,800 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
6d
Help Desk Jr. Analyst
Cogent People Inc —Columbia, MD
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
IT Help Desk Analyst - Navy Undersea Warfare Program Support
Synchron, LLC —Washington, DC
- $70,000 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
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IT Analyst
FSi Strategies —Tysons, VA
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
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IT Support Center Specialist (Tier 1)
Optimal Networks, LLC —Rockville, MD
- $25 - $28 an hour
- Full-time
- Hybrid work
- Background check
- Customer service
- Writing skills
- Health insurance
- Dental insurance
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13d
Call Center Analyst - HR Desk
NuAxis Innovations —Reston, VA
- Online Application
- Research
- Mid-level
- High school diploma or GED
Junior CIC Analyst
Maximus —Tysons, VA
- $40,000 - $50,000 a year
- Remote
- Computer science
- Azure
- Computer Science
- Paid holidays
- Disability insurance
IT Service Desk Analyst (Level 2 / L2 Support)
AHU Technologies Inc —Washington, DC
- $38 - $43 an hour
- Full-time
- 5 years
- Windows
- Bachelor's degree
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Part-Time Help Desk Technician
Koniag Government Services —Arlington, VA
- $28 - $32 an hour
- Part-time
- Mid-level
- Commercial

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Help Desk Analyst jobs near Washington, DC

IT Project Manager

Axle -
Rockville, MD

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Job Details

$130,000 - $150,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
401(k) 5% Match
Vision insurance
401(k) matching
Referral program

Qualifications

ITIL Foundation
ITIL Certification
Regulatory compliance
Agile scheduling
Security compliance frameworks implementation
Bachelor's degree
Leading team collaboration initiatives
Cloud compliance
Agile software development
Managing projects
Project contract management
Cross-functional team management
ITIL implementation
Cross-functional communication
IT department experience
Agile planning

Full Job Description

(ID: 2026-2456)

Axle is a bioscience and information technology company that offers advancements in translational research, biomedical informatics, and data science applications to research centers and healthcare organizations nationally and abroad. With experts in biomedical science, software engineering, and program management, we focus on developing and applying research tools and techniques to empower decision-making and accelerate research discoveries. We work with some of the top research organizations and facilities in the country including multiple institutes at the National Institutes of Health (NIH).

Benefits We Offer:

100% Medical, Dental & Vision Coverage for Employees
Paid Time Off and Paid Holidays
401K match up to 5%
Educational Benefits for Career Growth
Employee Referral Bonus
Flexible Spending Accounts:
- Healthcare (FSA)
- Parking Reimbursement Account (PRK)
- Dependent Care Assistant Program (DCAP)
- Transportation Reimbursement Account (TRN)

The Senior IT Project Manager (IT PM) leads all project management activities in support of a federal Information Technology Operations and Maintenance contract. The IT PM serves as the primary point of contact for day-to-day project execution, ensuring services are delivered on schedule, within budget, and in compliance with government requirements. This role requires deep experience managing complex IT O&M environments in a federal setting and a strong command of project management methodologies, ITIL service management practices, and federal acquisition and compliance standards.

RESPONSIBILITIES

Project Planning & Execution

Develop, maintain, and execute the Project Management Plan (PMP), including integrated master schedules and risk registers.
Manage all O&M workstreams including infrastructure operations, service desk, cybersecurity compliance, and application support.
Monitor and control project scope, schedule, and cost; proactively identify and mitigate risks and issues.
Lead sprint planning, status meetings, and milestone reviews with government stakeholders and internal teams.

Stakeholder & Customer Management

Serve as the primary interface between the contractor team and the Contracting Officer's Representative (COR), Contracting Officer (CO), and government leadership.
Prepare and deliver executive briefings, status reports, and performance dashboards on a recurring basis (weekly, monthly, quarterly).
Facilitate change management activities and coordinate with the government Change Control Board (CCB) on all system changes.

Team Leadership

Direct and mentor a multidisciplinary team of IT professionals including systems administrators, network engineers, cybersecurity analysts, help desk staff, and other technical specialists.
Manage subcontractor performance, deliverables, and compliance with teaming agreements and contract requirements.
Foster a culture of accountability, continuous improvement, and service excellence.

Contract & Compliance Management

Maintain compliance with applicable federal directives including NIST SP 800-series, FISMA, FedRAMP, Section 508, and agency-specific policies.
Support audits, assessments, and Authority to Operate (ATO) activities as required.
Track and manage contract modifications, task orders, and reporting requirements.

Financial Management

Manage contract budget including labor, ODCs, and subcontractor spend; prepare Estimates to Complete (ETC) and monthly financial reports.
Identify opportunities for cost savings and operational efficiencies without degrading service quality.

REQUIRED QUALIFICATIONS

Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
7+ years of IT project management experience, with at least 5 years managing federal government IT O&M contracts.
Project Management Professional (PMP) certification (required).
Experience with Agile/Scrum delivery frameworks in a government environment.
Demonstrated experience managing IT services in accordance with ITIL best practices; ITIL Foundation certification preferred.
Strong knowledge of federal IT frameworks including NIST RMF, FISMA, and FedRAMP.
Experience managing cross-functional teams.
Proficiency with project management tools (e.g., Microsoft Project, Jira, ServiceNow).
Excellent written and verbal communication skills; ability to present complex technical information to senior government officials.
Experience with HHS (preferred).
Ability to go onsite to offices in Rockville, MD and Tysons, VA.

Disclaimer: The above description is meant to illustrate the general nature of work and level of effort being performed by individuals assigned to this position or job description. This is not restricted as a complete list of all skills, responsibilities, duties, and/or assignments required. Individuals may be required to perform duties outside of their position, job description or responsibilities as needed.

The diversity of Axle's employees is a tremendous asset. We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment based on age, race, gender, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, and other characteristics protected under state, federal, or local law and to deter those who aid, abet, or induce discrimination or coerce others to discriminate.

Accessibility: If you need an accommodation as part of the employment process please contact: [email protected]

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location.

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