Top 133 Help Desk Analyst Jobs in Washington, DC

Help Desk/Desktop Support Analyst
Edgewater Federal Solutions, Inc. —Washington, DC
- $115,594 - $121,678 a year
- Overtime
- Microsoft Outlook
- Computer Science
- Bachelor of Science
- AD&D insurance
- Paid holidays
10d
DPAE Aircraft Carriers IT Analyst
CACI —Washington, DC
- $72,700 - $149,200 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
FSR Analyst
DCI Solutions —Washington, DC
- $100,000 - $140,000 a year
- Full-time
- Classroom
- 5 years
- Java
- Health savings account
- Relocation assistance
Quick Apply
FSR Analyst
DCI Solutions —Washington, DC
- $100,000 - $140,000 a year
- Full-time
- Classroom
- 5 years
- Java
- Health savings account
- Relocation assistance
Quick Apply
11d
FEMA Enterprise Service Desk Lead
CACI —National Harbor, MD
- $70,800 - $148,600 a year
- Weekends as needed
- Hybrid work
- Windows
- 8 years
- Analysis skills
- Health insurance
IT Project Manager
Axle —Tysons Corner, VA
- $130,000 - $150,000 a year
- 7 years
- Computer Science
- Office
- Paid holidays
- Health insurance
Quick Apply
Outreach Subject Matter Expert (SME)
CACI —Annapolis Junction, MD
- $84,900 - $178,400 a year
- Full-time
- 11+ years
- High school diploma or GED
- Bachelor's degree
- Health insurance
Tier 1 Help Desk Analyst
Apavo Corporation —Arlington, VA
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Help Desk Analyst
CACI —Alexandria, VA
- $86,600 - $181,800 a year
- Full-time
- Mid-level
- Travel
- Experience equivalent to degree accepted
- Health insurance
9d
IT Help Desk Analyst - Federal
Nelson Enterprise Technology Services —Washington, DC
- Full-time
- Mid-level
- AWS
- Mentoring
- Flexible schedule
Quick Apply
IT Help Desk Technician (Tier 1 / Tier 2)
DAWNE IT Solutions —Washington, DC
- $55,000 - $75,000 a year
- Full-time
- Google Workspace
- Mid-level
- AWS
- 401(k)
- Retirement plan
Quick Apply
Tier I Help Desk Analyst
KeenLogic —Washington, DC
- Full-time
- Background check
- Research
- Mid-level
- Paid time off
- Vision insurance
Quick Apply
3d
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
IT Help Desk Analyst - Navy Undersea Warfare Program Support
Synchron, LLC —Washington, DC
- $70,000 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Help Desk Analyst | Temporary
The Ford Agency —Bethesda, MD
- From $27 an hour
- Temporary
- Mid-level
- Windows
- Bachelor's degree
2d
Technical Support Analyst
National Association of REALTORS® —Washington, DC
- $60,000 - $75,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Dental insurance
- Vision insurance
Quick Apply
IT Support Center Specialist (Tier 1)
Optimal Networks, LLC —Rockville, MD
- $25 - $28 an hour
- Full-time
- Hybrid work
- Background check
- Customer service
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
10d
Help Desk Jr. Analyst
Cogent People Inc —Columbia, MD
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Part-Time IT Support Assistant
TSTC —Arlington, VA
- $18 - $30 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Employee assistance program
- Flexible schedule
IT Service Desk Analyst (Level 2 / L2 Support)
AHU Technologies Inc —Washington, DC
- $38 - $43 an hour
- Full-time
- 5 years
- Windows
- Bachelor's degree
Quick Apply

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Help Desk Analyst jobs near Washington, DC

Help Desk/Desktop Support Analyst

Edgewater Federal Solutions, Inc. -
Washington, DC

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Job Details

Full-time
$115,594 - $121,678 a year
10 days ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Telecommunications network troubleshooting
Email customer support
Smartphone (troubleshooting support)
Phone communication
Spreadsheets
Laptop (troubleshooting support)
Windows
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
SharePoint
ServiceNow
Technical support via email
Video conferencing systems operation
Ticketing system technical support
Client interaction via phone calls
VPN

Full Job Description

Overview:

Edgewater Federal Solutions is seeking a Help Desk/Desktop Support Analyst to support a federal client in Washington, D.C. This position will be a 3rd Shift (Sunday – Thursday, 11:00Pm to 7:30AM) and will be onsite in Washington, D.C. This contractor position will be in support of the client's help desk and the analyst who fills this position will be required to work a set schedule that will require Saturday, Sundays, Holidays, and some overtime may be asked to ensure proper coverage across all shifts.

Responsibilities:

Demonstrate strong technical knowledge and experience with ServiceNow, M365 applications and have experience supporting HP Desktops/Laptops/Tablets and Microsoft Windows Desktop OS.
Expected to interface with internal customers and various technical support teams.
Demonstrate the ability to follow standard operating procedures and processes.
The contractor may be tasked to perform Supervisory or Lead Analyst roles as delegated by the Help Desk Manager or Supervisor.

Qualifications:

U.S. Citizenship is required per contract to obtain and maintain a Public Trust.
At least five years of overall IT experience, including a minimum of three years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ServiceNow.
At least two years’ experience in desktop/laptop troubleshooting or operations support.
Excellent written and oral communications are required as this position will interface with clients via phone and e-mail. Demonstrated ability to concisely summarize and document client issues is required.
At least five years supporting Microsoft Windows 10 and 11 operating systems
At least 3-5 years’ experience supporting M365 applications including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Teams, and Microsoft Outlook.
Strong Level 1 network and VPN diagnosis and troubleshooting skills.
Knowledge of iPhone or similar smart phone support.
Demonstrated analytical and problem-solving skills.
Strong interpersonal and communication skills who can work with people at various levels of the organization.
Familiarity with maintaining documentation and communication via Microsoft SharePoint, Excel, Word, and Outlook.

Desired:

BS/BA in Information Systems, Computer Science, or related field HIGHLY DESIRABLE

This position will require weekend and/or overtime work. Position is classified as ‘Essential Personnel’ requiring work attendance on designated holidays and days when the cleint is Closed, such as for weather events.

Salary: $115,594 - $121,678

Additional benefits include:

Paid Time Off & Holiday Pay
Medical Insurance
Dental Insurance
Vision Insurance
Disability, Life Insurance, and AD&D
Flexible Spending Accounts
Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)
Tuition and Technical Training Reimbursement
Exercise Reimbursement
Computer Reimbursement
Employee Assistance Program

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.

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Refine Your Search

Help Desk Analyst jobs in Washington, DC

Help Desk/Desktop Support Analyst

DPAE Aircraft Carriers IT Analyst

FSR Analyst

FSR Analyst

FEMA Enterprise Service Desk Lead

IT Project Manager

Outreach Subject Matter Expert (SME)

Tier 1 Help Desk Analyst

Help Desk Analyst

IT Help Desk Analyst - Federal

IT Help Desk Technician (Tier 1 / Tier 2)

Tier I Help Desk Analyst

Service Desk Analyst

IT Help Desk Analyst - Navy Undersea Warfare Program Support

Help Desk Analyst | Temporary

Technical Support Analyst

IT Support Center Specialist (Tier 1)

Help Desk Jr. Analyst

Part-Time IT Support Assistant

IT Service Desk Analyst (Level 2 / L2 Support)

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