Top 463 Help Desk Associate Jobs

Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $26.44 - $35.78 an hour
- Monday to Friday
- Computer literacy
- English
- Office
IT Help Desk Associate
Mitchell Companies —Gulfport, MS
- $49,400 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Office
Quick Apply
Technical Service and Order Fulfillment Associate
Naiad Dynamics US, Inc. —Shelton, CT
- Urgently hiring
- Microsoft Outlook
- Computer literacy
- ERP systems
- Disability insurance
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HVAC Technical Support Associate
Johnstone Supply - NY/CT —Farmingdale, NY
- $45 - $65 an hour
- Full-time
- 7 years
- Driver's License
- Driving
- Health insurance
- Dental insurance
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Service Desk Associate
Ohana Growth Partners —Rice Lake, WI
- $12.50 - $13.00 an hour
- Part-time
- Background check
- Customer service
- Ability to walk for extended periods
- Employee assistance program
- 401(k) matching
Quick Apply
2d
Bilingual Helpdesk Associate
Linxup —Chesterfield, MO
- Full-time
- Spanish
- English
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Senior Associate - Biomanufacturing, Compliance - Manufacturing Technical Support
Catalent —Madison, WI
- Email
- English
- Master's degree
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Desktop Support Specialist (Mid Level)
Sanametrix —Washington, DC
- $50,000 - $58,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
Quick Apply
Senior Associate, Help Desk
Options Clearing Corporation —Chicago, IL
- $66,300 - $97,700 a year
- Full-time
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
1d
Technical Support Associate (Fiber)
Cleerline Technology —Missoula, MT
- $35 - $45 an hour
- Online Application
- Background check
- Spanish
- Mid-level
- Health savings account
- Health insurance
2d
Field Support Services, Associate
Peraton —Landover, MD
- $80,000 - $128,000 a year
- Up to 50% travel
- Bachelor of Science
- Master's degree
- Health savings account
- Paid holidays
Associate Technical Account Manager
Yardi Systems, Inc. —Oxnard, CA
- $31.25 - $32.81 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Finance
- Profit sharing
Advanced Technical Service Associate (Secret Clearance)
APR Consulting Inc —Scottsdale, AZ
- $35.77 an hour
- Contract
- Mid-level
- Windows
- 3 years
Quick Apply
【日本語バイリンガル】Customer Service Desk Associate #11456
Leverages U.S. Inc. (Shigotosagashi.com) —Torrance, CA
- $23.51 an hour
- 8 hour shift
- Customer service
- English
- Office
- Health insurance
- Dental insurance
Quick Apply
4d
Associate Technical Account Manager
Yardi Systems, Inc. —Santa Ana, CA
- $31.25 - $32.81 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Residential
- Profit sharing
Associate Technical Account Manager
Yardi Systems, Inc. —Atlanta, GA
- $31.25 - $32.81 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Finance
- Profit sharing
Associate Network Operations Center Technician - 3rd Shift
Carvana —Tempe, AZ
- Full-time
- Background check
- English
- Windows
- Wellness program
- Health insurance
Quick Apply
Entry-Level IT Support Associate (Remote)
Qureos Inc —Los Angeles, CA
- $20 - $30 an hour
- Full-time
- Remote
- Computer literacy
- Windows
- Communication skills
3d
Customer Support Associate - Depositions
Filevine —Remote
- $61,000 - $72,000 a year
- Full-time
- Remote
- Mid-level
- Time management
- Disability insurance
- Health insurance
Quick Apply
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required
General Dynamics Information Technology —Washington, DC
- $35.04 - $47.40 an hour
- Monday to Friday
- English
- Mid-level
- Office

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Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

General Dynamics Information Technology -
Washington, DC

Apply Now

Job Details

$26.44 - $35.78 an hour

Qualifications

Live chat
Computer operation
Phone communication
English
Productivity software
CompTIA Security+
Client interaction via phone calls

Full Job Description

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Shift options listed at the bottom.

GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.

At GDIT, people are our differentiator. As an Associate Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on an Associate Help Desk Technician joining our team to bring professionalism, a white-glove customer service mindset, and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement.

HOW AN ASSOCIATE HELP DESK TECHNICIAN WILL MAKE AN IMPACT:

Provide foundational Tier 1 technical support to onsite and remote customers via phone, chat, email, and ticketing systems.
Deliver an exceptional, white-glove customer service experience by greeting users professionally, actively listening to their concerns, and maintaining a calm, reassuring, and highly attentive demeanor.
Follow standard operating procedures (SOPs) and established documentation to resolve standard user requests (e.g., password resets, account lockouts).
Demonstrate meticulous attention to detail, effective problem-solving abilities, and a commitment to first-contact resolution whenever possible.
Document and track all customer incidents, requests, and troubleshooting steps accurately and clearly within a ticketing management system.
Translate basic technical concepts into clear, non-technical instructions for users during white-glove troubleshooting sessions.
Meet or exceed individual performance metrics, including first-call resolution (FCR), average handle time (AHT), and customer satisfaction (CSAT) scores.
Efficiently escalate complex technical issues to higher-tier teams when applicable, ensuring a warm handoff and clear documentation of work already performed so the customer never has to repeat themselves.

WHAT YOU’LL NEED TO SUCCEED:

Required Experience:

High School Diploma/GED and 1 year of related technical or customer support experience; OR
An Associate’s Degree or higher in an IT-related discipline.
Required Certifications: CompTIA Security+ required upon hire.
Security Clearance Level: Active Top Secret with SCI Eligibility.
Required Technical Skills: Basic knowledge of Windows/MacOS, familiarity with Microsoft Office applications, and excellent phone/chat etiquette.
Required Skills and Abilities: Excellent verbal and written communication, collaborative, and adaptable. Must be able to pass a basic English Language assessment test.
Location: On Customer Site, Washington, District of Columbia

Mon-Fri shift
Option 1: 0800 - 1630 (+2 weekends a month + covering occasional other shifts)

Afternoons:
Option 2: 1600-0000 Sat-Wed
Option 3: 1600-0000 Thu-Mon

Overnights:
Option 4: 0000-0800 Sat-Wed
Option 5: 0000-0800 Thu-Mon

everyone must work 4 holidays a year

Work Requirements

Years of Experience

4 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

10-25%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $26.44 - $35.78. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Apply Now

Refine Your Search

Help Desk Associate jobs

Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

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【日本語バイリンガル】Customer Service Desk Associate #11456

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Customer Support Associate - Depositions

Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required

I want to receive the latest job alert for Help Desk Associate

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