Top 448 Help Desk Associate Jobs

Customer Service/ Helpdesk Associate
Qureos Inc —Springfield, MA
- $27 - $28 an hour
- Full-time
- High school diploma or GED
- Analysis skills
- Communication skills
Information Technology Associate I (Junior)
PEOPLE TECHNOLOGY AND PROCESSES LLC —Washington, DC
- $63,500 - $71,500 a year
- Full-time
- Office
- Computer networking
- Entry level
Quick Apply
Technical Support Associate - PH
Compass Experience Labs —Remote
- Full-time
- Remote
- Mid-level
- Communication skills
Quick Apply
Customer Support Associate
Zinier —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
Quick Apply
Vet Clinic Support Associate
Vetcove —Remote
- $50,000 - $80,000 a year
- Full-time
- Remote
- Background check
- 1 year
- Associate's degree
- Health insurance
- Dental insurance
Associate Computer Operator
Harris Computer Systems —North Hills, NC
- Full-time
- Customer service
- Windows
- 1 year
IT Associate
We Level Up —Deerfield Beach, FL
- Computer science
- Computer Science
- HIPAA
Quick Apply
IT Support Associate I
Expeditors —Edison, NJ
- $50,000 - $60,000 a year
- Full-time
- SharePoint
- Communication skills
- Entry level
- Employee stock purchase plan
- Paid holidays
Quick Apply
Associate Customer Support Technician
Applied Systems, Inc. —Chicago, IL
- $42,000 - $52,000 a year
- Full-time
- Remote
- Computer skills
- 1 year
- Communication skills
- Health insurance
- Dental insurance
Associate Service Desk Technician - Tier I - SkillBridge
Govcio LLC —Remote
- Full-time
- Military
- Windows
- High school diploma or GED
Associate Application Support Engineer
ResMed —Remote
- $23.28 - $34.92 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Research
- Commuter assistance
- Health savings account
Associate Service Desk Technician
Mother Lode Holding Co. —Roseville, CA
- $20.31 - $27.09 an hour
- Full-time
- Organizational skills
- Fair chance
- 1 year
- Employee stock purchase plan
- Health insurance
Quick Apply
14d
Associate Engineer, Tech support
Nagarro —Remote
- Entry level
Quick Apply
Video Game Fulfillment - Tech Support Associate
Fully Loaded Electronics —Everett, WA
- $20 an hour
- Email
- English
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
13d
Medical Billing Product Support Associate
Open Practice —Remote
- $45,000 - $50,000 a year
- Full-time
- Remote
- Background check
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Helpdesk Associate
USA Phone VoIP Systems —Cherry Hill, NJ
- Entry level
IT Associate I - Service Desk
Stifel —St. Louis, MO
- Full-time
- Microsoft Outlook
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
JUNIOR ASSOCIATE - WORKPLACE SERVICES
Coforge Ltd. —Charleston, SC
- Background check
- HIPAA
- Mid-level
Associate Operations Support Specialist II - Nightshift
Mainspring Energy —Menlo Park, CA
- $22 - $26 an hour
- Weekends as needed
- Remote
- Mid-level
- Bachelor's degree
- Communication skills
Quick Apply
OPS Non-Student Help Desk Support Associate
Florida Gulf Coast University —Fort Myers, FL
- Part-time
- Computer literacy
- Office
- High school diploma or GED

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Customer Service/ Helpdesk Associate

Qureos Inc -
Springfield, MA

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Job Details

Full-time
$27 - $28 an hour

Qualifications

Phone communication
Incident management software
High school diploma or GED
Desktop applications
Productivity software
Technical Proficiency
Ticketing system technical support
Client interaction via phone calls

Full Job Description

Job Overview

A confidential employer is seeking a dedicated and professional Customer Service/ Helpdesk Associate to join their team. This is a full-time position based in Springfield, Massachusetts, United States. The successful candidate will be the first point of contact for customers, providing exceptional support, resolving enquiries, and offering technical assistance. This role is crucial for maintaining our high standards of customer satisfaction and ensuring a seamless support experience. The pay for this position is $27.00 - $28.00 USD per hour.

Responsibilities

Serve as the primary point of contact for customer enquiries via phone, email, and helpdesk ticketing systems.
Provide first-line technical support, troubleshoot common hardware and software issues, and guide users through step-by-step solutions.
Accurately log, prioritise, and track all incidents and service requests in the company's helpdesk software.
Identify and escalate complex issues to the appropriate second-line support teams in a timely manner.
Develop and maintain a comprehensive understanding of the organisation's products and services.
Strive to resolve issues on the first contact, ensuring a high level of customer satisfaction.
Contribute to the creation and maintenance of support documentation and knowledge base articles.
Maintain a professional and empathetic demeanour in all customer interactions.

Qualifications

Proven experience in a customer service, helpdesk, or technical support role.
Exceptional verbal and written communication skills with a clear and professional telephone manner.
Strong problem-solving and analytical abilities with keen attention to detail.
A patient and customer-focused approach to handling enquiries and resolving issues.
Proficiency in using helpdesk software and standard office applications.
The ability to work effectively both independently and as part of a collaborative team.
Excellent time management and organisational skills, with the ability to manage multiple priorities.
A minimum of a high school diploma or equivalent; further qualifications in Information Technology or a related field are advantageous.

Benefits

A competitive benefits package is available for the successful candidate and will be discussed during the interview process.

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Refine Your Search

Help Desk Associate jobs

Customer Service/ Helpdesk Associate

Information Technology Associate I (Junior)

Technical Support Associate - PH

Customer Support Associate

Vet Clinic Support Associate

Associate Computer Operator

IT Associate

IT Support Associate I

Associate Customer Support Technician

Associate Service Desk Technician - Tier I - SkillBridge

Associate Application Support Engineer

Associate Service Desk Technician

Associate Engineer, Tech support

Video Game Fulfillment - Tech Support Associate

Medical Billing Product Support Associate

Helpdesk Associate

IT Associate I - Service Desk

JUNIOR ASSOCIATE - WORKPLACE SERVICES

Associate Operations Support Specialist II - Nightshift

OPS Non-Student Help Desk Support Associate

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