Top 464 Help Desk Associate Jobs

Bilingual Helpdesk Associate
Linxup —Chesterfield, MO
- Full-time
- Spanish
- English
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Retail and Tech Support Associate
Grizzly Broadband, L.L.C. —Hamilton, MT
- $18 - $20 an hour
- 8 hour shift
- Background check
- Clean driving record
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Technical Service and Order Fulfillment Associate
Naiad Dynamics US, Inc. —Shelton, CT
- Urgently hiring
- Microsoft Outlook
- Computer literacy
- ERP systems
- Disability insurance
- Health insurance
Quick Apply
HVAC Technical Support Associate
Johnstone Supply - NY/CT —Farmingdale, NY
- $45 - $65 an hour
- Full-time
- 7 years
- Driver's License
- Driving
- Health insurance
- Dental insurance
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Desktop Support Specialist (Mid Level)
Sanametrix —Washington, DC
- $50,000 - $58,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
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Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required
General Dynamics Information Technology —Washington, DC
- $35.04 - $47.40 an hour
- Monday to Friday
- English
- Mid-level
- Office
Associate IT Support Specialist
Premier Talent Partners —San Francisco, CA
- $34 - $40 an hour
- Temporary
- Office
- Windows
- US work authorization
Quick Apply
Senior Associate - Biomanufacturing, Compliance - Manufacturing Technical Support
Catalent —Madison, WI
- Email
- English
- Master's degree
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Advanced Technical Service Associate (Secret Clearance)
APR Consulting Inc —Scottsdale, AZ
- $35.77 an hour
- Contract
- Mid-level
- Windows
- 3 years
Quick Apply
Field Support Services, Associate
Peraton —Landover, MD
- $80,000 - $128,000 a year
- Up to 50% travel
- Bachelor of Science
- Master's degree
- Health savings account
- Paid holidays
Associate Technical Account Manager
Yardi Systems, Inc. —Oxnard, CA
- $31.25 - $32.81 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Finance
- Profit sharing
IT Support Associate II, OTS
Amazon.com Services LLC —Richardson, TX
- $23 - $37 an hour
- Full-time
- Mid-level
- Paid parental leave
- Health insurance
IT Support Associate II
Amazon.com Services LLC —Tracy, CA
- $23 - $37 an hour
- Full-time
- Mid-level
- Fair chance
- Ability to stand for extended periods
- Paid parental leave
- Health insurance
IT Support Associate II, OTS
Amazon.com Services LLC —Salinas, CA
- $23 - $37 an hour
- Full-time
- Mid-level
- Fair chance
- 1 year
- Paid parental leave
- Health insurance
IT Support Associate II, OTS
Amazon.com Services LLC —Los Lunas, NM
- $23 - $37 an hour
- Full-time
- Mid-level
- Paid parental leave
- Health insurance
7d
IT Support Associate II, Operations Technology Solution (OTS)
Amazon.com Services LLC —Cottage Grove, WI
- $23 - $37 an hour
- Full-time
- Mid-level
- Paid parental leave
- Health insurance
IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Sparrows Point, MD
- $37 an hour
- Full-time
- Mid-level
- Paid parental leave
- Health insurance
7d
IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Tulsa, OK
- $23 - $37 an hour
- Full-time
- Mid-level
- Ability to stand for extended periods
- Paid parental leave
- Health insurance
IT Support Associate II, OTS
Amazon.com Services LLC —Tukwila, WA
- $23 - $37 an hour
- Full-time
- Mid-level
- Paid parental leave
- Health insurance
7d
IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Hamburg, PA
- $23 - $37 an hour
- Full-time
- Mid-level
- Paid parental leave
- Health insurance

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Bilingual Helpdesk Associate

Linxup -
Chesterfield, MO

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Video conferences (communication methods)

Full Job Description

ABOUT LINXUP, LLC

If you are looking for “the right opportunity” with a fast-growing company, with great people, doing great work, look no further. Linxup offers products and solutions that help thousands of field service fleets solve real business problems. If you’re looking for an opportunity to help make a difference for small businesses, you’re in the right place. Linxup helps businesses get more out of the vehicles, equipment, tools, and workers in the field through its robust, easy to use tracking and dash cam solutions. Linxup delivers class-leading reliability, flexibility, and live, US-based onboarding, support, and coaching to ensure customers get the most out of their investment. That’s why more than 30,000 businesses trust Linxup to help them improve the safety, security, productivity, and efficiency of every vehicle, asset, tool, and worker in the field. Founded in 2004 and based in St. Louis, MO, Linxup serves customers in a wide range of industries, including field service, construction, trucking, transportation, and other enterprises that rely on mobile workers and equipment to get the job done.

ABOUT THE POSITION

This role is a specialized form of helpdesk support in which service and technical skills are used to focus on what is best for the customer. A Helpdesk Associate 1 (HA1) serves as the face of the company and is responsible for ensuring the customer remains loyal to our brand. The HA1 will provide Tier 1 support to our MOTO consumer customers and our linxup small business customers by answering general inquiries with a focus on account questions which could be billing related or education of the system, activating devices to ensure successful set up, and customer cancellations. These inbound inquiries are primarily in the form of telephone calls, but can also be emails, or cases. All interactions should be documented for business use.

This position has the flexibility to work remotely three days a week and may be required to do so due to business needs or depending on your location compared to a Linxup office. Scheduled hours for this role are Monday - Friday as assigned. The HA1 is required to have a private workspace in their home to ensure productivity and customer information is secure. The HA1 will also be responsible for maintaining their internet connection at a level that does not impact their productivity. This includes but is not limited to: Voice over IP (VoIP) phone systems, internal systems, and video conferencing.

ESSENTIAL FUNCTIONS – RESPONSIBILITIES

Communicate effectively with customers via phone, and email both in English and Spanish
Assist with Translation on special projects
Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
Confirm customer understanding of the solution and provide additional customer education to prevent call backs on the same issue
De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
Provide superior technical support on all products and build successful long-term relationships with both internal and external customers
Save customers that are looking to end their relationship with MOTO and Linxup
Other duties as assigned

QUALIFICATIONS

Excellent written and verbal communication skills required
Exceptional customer service skills
Strong technical aptitude and/or background in triaging technical issues
Ability to learn fast in a non-traditional training environment
Organized with proficient attention to detail
Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
Ability to type well and at a fast pace
Flexibility on schedules

EDUCATION & EXPERIENCE

1+ years of experience in a helpdesk contact center or support role
Technical troubleshooting experience in GPS or comparable industry preferred
Sales or cross-selling experience
Salesforce knowledge
NetSuite knowledge
Retention experience

WORK ENVIRONMENT

Contact center
Fast-paced environment with opportunities for growth and reward
Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:
Position offers hourly salary and monthly bonus potential
Medical, Dental, Vision, Life and 401(k) benefits are offered
20 Flex Days (PTO)

Quick Apply

Refine Your Search

Help Desk Associate jobs

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