Top 2373 Help Desk Engineer Jobs

Senior Help Desk Engineer
System One —Bethesda, MD
- $80,000 - $95,000 a year
- Contract
- 5 years
- Windows
- Supervising experience
- Health insurance
- Dental insurance
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Professional Civil Engineer (Design Technical Support)
Areli —Ford Island, HI
- Microsoft Excel
- 6 years
- Microsoft Outlook
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Help Desk Engineer
Brown Jordan —El Paso, TX
- $75,000 - $80,000 a year
- Weekends as needed
- Spanish
- Azure
- English
- Health savings account
- Health insurance
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Field Service Engineer
TeamLogic IT —Wilmington, NC
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
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Systems Engineer
3Nines Technologies, Inc. —Oklahoma City, OK
- From $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- 3 years
- Health insurance
- Dental insurance
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IT Support Engineer (MSP EXPERIENCE REQUIRED)
Confidential —Fort Myers, FL
- From $60,000 a year
- Full-time
- Background check
- Azure
- Software troubleshooting
- Health insurance
- Dental insurance
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Senior IT Support Engineer
A Fast Growing AI Robotics Company —Cambridge, MA
- $55 - $65 an hour
- Full-time
- Google Workspace
- 5 years
- Office
- Commuter assistance
- Disability insurance
Quick Apply
Field Service Engineer
TeamLogic IT —Wilmington, NC
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
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Senior Installation Field Engineer
MKS2 Technologies —Hot Springs, SD
- $70,000 - $80,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
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Tier 3 Engineer
Proven Business Systems LLC —Schaumburg, IL
- $75,000 - $100,000 a year
- Full-time
- Computer science
- 7 years
- Azure
- Paid parental leave
- Health savings account
Structural Engineer ( or Civil, Non-Traditional)
RISA —Remote
- $90,000 - $110,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Organizational skills
- Health savings account
- AD&D insurance
Level 2 Engineer/Technician (MSP Help Desk & Project Work)
TeamLogic IT, Memphis, TN —Memphis, TN
- $25 - $30 an hour
- Full-time
- Hybrid work
- Background check
- Software troubleshooting
- System design
- Health savings account
- Health insurance
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Senior Systems Engineer (Level 3)
Parachute Technology —San Ramon, CA
- $135,000 - $150,000 a year
- Google Workspace
- Microsoft Excel
- Windows
- Paid holidays
- Health insurance
Quick Apply
Service Support Engineer
Messer Cutting Systems, Inc. —Menomonee Falls, WI
- Full-time
- Computer literacy
- Mid-level
- Windows
Quick Apply
Product Support Engineer
Voice Products Inc —Fresno, CA
- $80,000 - $90,000 a year
- Urgently hiring
- Hybrid work
- Background check
- Clean driving record
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Technical Support Product Engineer
Shellback Semiconductor Technology, LLC —Coopersburg, PA
- Up to 50% travel
- 5 years
- Engineering
Quick Apply
MITS Field Engineer
DEX Imaging —Cleveland, OH
- Full-time
- Computer Science
- Mid-level
- Office
Quick Apply
EUC-Desktop Engineer
Iron Service Global Inc —Whitestown, IN
- $22 - $24 an hour
- Contract
- Office
- Windows
- Computer networking
- Health insurance
- Dental insurance
Quick Apply
18h
Stone - Support Engineer - Projects Orlando, FL
BearCom —Lake Mary, FL
- Computer Science
- System design
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Junior Product Design & Technical Support
Bison Innovative Products —Stephenville, TX
- $60,000 - $70,000 a year
- Full-time
- Ability to lift 50 pounds
- Bachelor's degree
- Product management
- Paid training
- Health savings account
Quick Apply

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Senior Help Desk Engineer

System One -
Bethesda, MD

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Job Details

Contract
$80,000 - $95,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Managing technical support teams
On-site technical support
Managing teams in a customer support role
Windows
Global team management
Supervising experience
Customer support ticket management
Desktop applications
Remote desktop tools
Productivity software
IT department experience
Ticketing system technical support

Full Job Description

Job Title: Senior Help Desk Engineer

Location: Onsite 5 days a week in Bethesda, Maryland

Type: Contract

Compensation: $80,000 - $95,000 annually

Contractor Work Model: Onsite

Security Clearance: US Citizenship required

Responsibilities

Manage and coordinate the activities of the onsite and offshore help desk team.
Serve as an escalation point for complex technical issues.
Monitor ticket queues and ensure SLAs are met.
Identify recurring issues and recommend process or infrastructure improvements.
Collaborate with internal departments to support technology needs and initiatives.
Maintain documentation and ensure knowledge sharing within the team.

Requirements

Minimum of 5+ years of IT support experience, including at least 2 years in a supervisory or lead role
Strong knowledge of Windows environments, Office 365, and common business applications
Experience managing hybrid or distributed support teams
Excellent problem-solving and communication skills
Familiarity with help desk ticketing systems and remote support tools
Onsite work commitment of 40 hours per week

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-2
#LI-CK1

Ref: #850-Rockville (ALTA IT)

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Refine Your Search

Help Desk Engineer jobs

Senior Help Desk Engineer

Professional Civil Engineer (Design Technical Support)

Help Desk Engineer

Field Service Engineer

Systems Engineer

IT Support Engineer (MSP EXPERIENCE REQUIRED)

Senior IT Support Engineer

Field Service Engineer

Senior Installation Field Engineer

Tier 3 Engineer

Structural Engineer ( or Civil, Non-Traditional)

Level 2 Engineer/Technician (MSP Help Desk & Project Work)

Senior Systems Engineer (Level 3)

Service Support Engineer

Product Support Engineer

Technical Support Product Engineer

MITS Field Engineer

EUC-Desktop Engineer

Stone - Support Engineer - Projects Orlando, FL

Junior Product Design & Technical Support

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