Top 2109 Help Desk Engineer Jobs

Service Desk Engineer III
Infinity Technology Services —Kansas City, MO
- $60,000 - $75,000 a year
- Weekends as needed
- Background check
- Azure
- 5 years
- Paid training
- Health insurance
Quick Apply
Technical Support Engineer
Dataworks Plus —Greenville, SC
- From $55,000 a year
- Full-time
- Background check
- Software troubleshooting
- Writing skills
- Health savings account
- Health insurance
Quick Apply
IT Helpdesk Engineer
BlueBridge Networks —Cleveland, OH
- From $20 an hour
- 8 hour shift
- Software troubleshooting
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Technical Support Engineer, Business Systems
Maddox Industrial Transformer —Houston, TX
- $70,000 - $120,000 a year
- Full-time
- Research
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Systems Engineer
BMB Solutions —Westchester County, NY
- $80,000 - $115,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Azure
- Mid-level
- Health savings account
- Health insurance
Engineer, Tech support
Nagarro —Remote
- Entry level
Quick Apply
Support Engineer I
Laserfiche —Remote
- $29.33 - $37.50 an hour
- Full-time
- Remote
- Bachelor of Science
- Writing skills
- Bachelor's degree
- Paid holidays
- 401(k) matching
Associate Engineer, Tech support
Nagarro —Remote
- Entry level
Quick Apply
Systems Engineer 1 - Service Desk
Anatomy IT, LLC —Remote
- On call
- Remote
- Mid-level
- Windows
- AWS
- Disability insurance
- Health insurance
Quick Apply
Level 1 Support Engineer
All Copy Products —Denver, CO
- $25 - $30 an hour
- Monday to Friday
- Mid-level
- Associate's degree
- 2 years
- Free parking
- Paid holidays
Quick Apply
IT Support Engineer - Oahu, HI
Kukui IT —Honolulu County, HI
- $20 - $25 an hour
- Part-time
- Customer service
- Research
- Windows
- Paid training
- Flexible schedule
Quick Apply
Help Desk Support Engineer
SOSi —Florida
- $41,852 - $77,723 a year
- Full-time
- Remote
- Computer Science
- Mid-level
- 3 years
Quick Apply
Technical Support Engineer
Acre Security —Remote
- Full-time
- Remote
- English
- Mid-level
- Organizational skills
Technical Support Engineer Tier I
Action1 —North Carolina
- Full-time
- Remote
- Linux
- 1 year
- Communication skills
- Opportunities for advancement
- Flexible schedule
Systems Engineer
Abacode —Remote
- $45,000 - $65,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Mid-level
- Windows
Desktop Support Engineer I
CME Group —New York, NY
- $33.55 - $55.96 an hour
- Full-time
- Office
- Windows
- Entry level
- Health insurance
- 401(k)
Help Desk Engineer
The Walker Group —Farmington, CT
- Mid-level
- 1 year
- Communication skills
- Paid parental leave
- Disability insurance
Customer Experience Engineer
StackBlitz —Remote
- Remote
- Mid-level
- Databases
- Communication skills
Support Engineer
Foundant Technologies Inc. —Remote
- Full-time
- Remote
- Mid-level
- Mentoring
- 4 years
- Paid time off
7d
Help Desk Engineer - Tier II
Improvix Technologies —Reston, VA
- $70,000 - $110,000 a year
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for Help Desk Engineer

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Help Desk Engineer jobs near

Service Desk Engineer III

Infinity Technology Services
Kansas City, MO

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Microsoft Windows Server
Customer communication
Azure
Process optimization
Public Cloud
Incident Escalation
High school diploma or GED
Firewall
DHCP
Cloud service support
DNS
Networking equipment (troubleshooting support)
VMware
Systems & applications support
Process improvement planning
Escalation handling
Active Directory

Full Job Description

Service Desk Engineer III

Infinity Technology Services – Kansas City, MO (Onsite)
Full-time | $60,000 – $75,000 per year

About Us

Infinity Technology Services is a fast-growing Managed Service Provider (MSP) supporting a diverse range of clients in the Kansas City metro area. Our mission is to deliver high-impact IT solutions with a focus on exceptional service, operational excellence, and continual innovation.

We are currently seeking a Service Desk Engineer III to join our team. This senior-level position is responsible for handling advanced technical escalations, mentoring junior team members, and helping drive IT strategy and service improvements. It’s a great opportunity for someone ready to lead and grow within a dynamic environment.

Responsibilities

Serve as the escalation point for complex IT issues involving desktop, server, network, and cloud environments.
Lead technical work for projects including system migrations, new client onboarding, and network deployments, cloud solutions, server upgrades, etc.
Provide advanced diagnostics, root cause analysis, and long-term solutions for recurring technical problems.
Mentor and support Service Desk Engineers I and II, encouraging skill development and team collaboration.
Partner with internal teams and clients to implement infrastructure upgrades and process enhancements.
Manage and document service tickets accurately within SLA guidelines.
Analyze support trends to suggest and implement preventative measures.
Participate in a rotating on-call schedule for after-hours/weekend support.
After hours work as needed to reduce client impact for scheduled maintenance windows.
Travel locally to client sites as needed (may be on short notice).

Qualifications

Required:

5+ years of IT support experience, including 1+ year in a senior/escalation-level role.
Strong troubleshooting skills across Windows, networking, and cloud systems.
Excellent communication and customer service skills.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Experience working independently and managing complex issues with minimal supervision.
Demonstrated ability to lead knowledge-sharing and process improvements.

Preferred:

Experience in a Managed Service Provider (MSP) environment.
Certifications such as CompTIA (A+, Network+), Microsoft (MCP/MCSA), or Cisco (CCNA).
Familiarity with ticketing systems and documentation platforms.

Technical Skills

Windows, macOS, and Linux (desktop and server environments)
Server OS: Windows Server 2016–2024
Microsoft 365, Exchange Online, Teams
Active Directory, Group Policy
VPN and firewall configuration (Meraki, Palo Alto, Fortinet, Check Point, etc.)
Networking protocols: TCP/IP, DHCP, DNS, VLANs
VOIP systems (e.g., 3CX, RingCentral)
Backup and disaster recovery solutions
RMM tools and endpoint management platforms
Azure and Microsoft 365 cloud environments
Security tools and basic cybersecurity best practices
End-user hardware, printers, and cabling

Benefits

401(k) retirement plan
Paid Time Off (PTO)
Supplemental insurance options
Training & certification reimbursement
Opportunities for career growth and leadership
Health, Dental and Vision Insurance

Schedule

Monday to Friday (primary)
After hours work as needed
Rotating on-call (nights/weekends)

Location: Onsite – Kansas City, MO
Job Type: Full-time
Compensation: $60,000 – $75,000 per year
Benefits: 401(k), Paid Time Off, Training Reimbursement, Supplemental Insurance

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Ability to Commute:

Kansas City, MO 64110 (Required)

Ability to Relocate:

Kansas City, MO 64110: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

Help Desk Engineer jobs

Service Desk Engineer III

Technical Support Engineer

IT Helpdesk Engineer

Technical Support Engineer, Business Systems

Systems Engineer

Engineer, Tech support

Support Engineer I

Associate Engineer, Tech support

Systems Engineer 1 - Service Desk

Level 1 Support Engineer

IT Support Engineer - Oahu, HI

Help Desk Support Engineer

Technical Support Engineer

Technical Support Engineer Tier I

Systems Engineer

Desktop Support Engineer I

Help Desk Engineer

Customer Experience Engineer

Support Engineer

Help Desk Engineer - Tier II

I want to receive the latest job alert for Help Desk Engineer

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected