Top 2197 Help Desk Engineer Jobs

Help Desk Engineer - Tier II
Improvix Technologies —Reston, VA
- $70,000 - $110,000 a year
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
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Help Desk Support Engineer
SOSi —Florida
- $41,852 - $77,723 a year
- Full-time
- Remote
- Computer Science
- Mid-level
- 3 years
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Support Engineer I
Laserfiche —Remote
- $29.33 - $37.50 an hour
- Full-time
- Remote
- Bachelor of Science
- Writing skills
- Bachelor's degree
- Paid holidays
- 401(k) matching
Level 2 IT System Engineer - WFH
Edit Technology Solutions INC —Remote
- From $85,000 a month
- Full-time
- Remote
- 5 years
- Bachelor of Science
- English
- Paid holidays
- Health insurance
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2d
Systems Engineer 1 - Service Desk
Anatomy IT, LLC —Remote
- On call
- Remote
- Mid-level
- Windows
- AWS
- Disability insurance
- Health insurance
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L1 Support Engineer - Technical Services
Gray Matter —Remote
- Remote
- Mid-level
- Bachelor's degree
- 2 years
Help Desk Engineer
The Walker Group —Farmington, CT
- Mid-level
- 1 year
- Communication skills
- Paid parental leave
- Disability insurance
Desktop Engineer [3rd Nightshift] - NEWARK, NJ/Onsite for 1 month & will be 100% remote
Software Technology Inc —Newark, NJ
- Weekends as needed
- Mid-level
- Windows
- Microsoft Office
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IT Help Desk Engineer
Allen Control Systems —Austin, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
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Engineer, Tech support
Nagarro —Remote
- Entry level
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Technical Support Engineer
Kantata —Remote
- $65,000 - $75,000 a year
- Full-time
- Remote
- Computer Science
- Writing skills
- English
Support Engineer (Line 3)
Fintech Farm —Remote
- Remote
- English
- Mid-level
- Java
Help Desk Engineer
Shield Consulting Solutions —Annapolis Junction, MD
- $140,000 - $150,000 a year
- Full-time
- Windows
- AWS
- Bachelor's degree
- Paid holidays
- Paid time off
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Helpdesk Engineer – Windows / Microsoft 365
Vichara —New York, NY
- $40 an hour
- Full-time
- Microsoft Outlook
- English
- Mid-level
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Desktop Engineer for the 3rd shift - NEWARK, NJ/REMOTE
Software Technology Inc —New Jersey
- Remote
- Mid-level
- Windows
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Help Desk Support Engineer - SOUTHCOM EDA
Celestar Corporation —Remote
- Full-time
- Computer Science
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Desktop Support Engineer (Dispatch /On-demand) – New York City – New York
Axiom Technologies —New York, NY
- Part-time
- Mid-level
- Communication skills
IT Support Engineer - Level II – Onsite
Universal Connectivity —West Hartford, CT
- $62,400 - $95,000 a year
- Full-time
- Azure
- Mid-level
- Windows
- Paid training
- Paid holidays
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Associate Application Support Engineer
ResMed —Remote
- $23.28 - $34.92 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Research
- Commuter assistance
- Health savings account
IT Support Engineer I , OTS
Amazon.com Services LLC —Wilmington, NC
- $25 - $41 an hour
- Full-time
- Computer Science
- Mid-level
- High school diploma or GED
- Paid parental leave
- AD&D insurance

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Help Desk Engineer - Tier II

Improvix Technologies -
Reston, VA

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Job Details

Full-time
$70,000 - $110,000 a year

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching
Life insurance

Qualifications

Desktop computer repair
Customer communication
Customer relationship building
Serving clients
Smartphone (troubleshooting support)
Professional ethics
Laptop (troubleshooting support)
iOS
Hardware maintenance
Microsoft Exchange
Windows
Printer (troubleshooting support)
Microsoft Office
Bachelor's degree
Desktop (troubleshooting support)
Computer management
Customer engagement
Vendor relationship management
Vendor communication
Technical customer support for office equipment
VPN management
Desktop administration
Technical Proficiency
Project stakeholder communication
Peripheral hardware support
Active Directory management
Mobile devices

Full Job Description

Job Description

Title: Help Desk Technical Support (5 days onsite)
Clearance: Top Secret, SCI-eligible

Location: Washington, DC

Technical Knowledge, Skills and Responsibilities:

Receives, documents, triages, escalates, and responds to all customer requests within acceptable timeframe, as defined by the current Service Levels. (Tier 1 and 2 support)
Properly documents, prioritizes, and escalates, utilizing the Help Desk ticketing system, all reported problems together with the appropriate resolution required for solving each problem.
Works with outside vendors, as appropriate, to coordinate procurement and repair of personal computer equipment and printing technologies.
Provides communication to appropriate departments and groups regarding system alerts or outages, planned upgrades, restoration activities, and technology asset management.
Performs laptop/tablet/desktop support, including configuration of software/hardware, troubleshooting/repair of software/hardware issues, and support of desktop initiatives and projects, as necessary.
Maintains the technical competency and proficiency required for answering most common questions submitted to the Help Desk. Provides support for line-of-business applications, Windows applications, as well as common printing & network issues.
Participates in Infrastructure Team meetings, as required, and meets with appropriate Technology managers on a regular basis to discuss activities, solutions, and recommendations for improvement.
Performs other duties, as required.
Required Qualifications
Education and Experience:
Windows and Office experience
Active Directory maintenance and Exchange 2007 & 2010
PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
Client PC connectivity - ethernet, TCP/IP and VPN
File server knowledge
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written, to a wide range of end-users
2 years+ experience working in a Windows environment
Bachelor’s Degree in an IT-related field

Basic Qualifications:

Motivated, with high integrity, honesty and ethics
Ability to obtain a Top Secret Clearance (US Citizenship required)
Must have effective communication skills to ensure the customers and solution team(s) are aware of any changes, issues, or needs
Strong work ethic, energetic, motivated to complete tasks in a timely manner, possess an attitude of commitment to the mission, and clear accountability
Translates technical terminology into common business language to ensure understanding by all stakeholders
Maintains relationships with appropriate technology partners (internal and external) in developing, deploying, and supporting technical solutions, if necessary
Encourages teamwork and performance toward business goals and objectives
Exhibits strong professionalism and reacts well under pressure and stressful circumstances
Proven ability to make and implement difficult decisions while respecting the needs and ideas of our clients, partners and team members
Exercises sound judgment in decision making
Driven by performance, success of the client and the delivery of results
Comfortable in a fast-paced, complex and sometimes ambiguous environment
Must be visible to customer and bring value and confidence to customer relationships

At Improvix Technologies, Inc. we understand the importance of secure and reliable IT solutions. To this end, our stellar track record highlights our consistent delivery of cost-effective, strongly-secure, and highly-integrated IT solutions that exceed customers’ expectations and enhance the Government’s technology landscape. We invite you to join our dynamic organization serving federal and corporate clients. Improvix Technologies offers competitive salaries and a comprehensive benefits package to provide our employees with financial and health protection and advantages they deserve. Our benefits include 401K matching, life insurance, up to four weeks of paid annual leave, transit and training compensation, health, dental and vision benefits.

Improvix Technologies, Inc.is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sexual orientation, religion, age, national origin, disability status or any other class protected by law. U.S. Citizenship is required for most positions.

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