Top 2186 Help Desk Engineer Jobs

Help Desk Engineer
Brown Jordan —El Paso, TX
- $75,000 - $80,000 a year
- Weekends as needed
- Spanish
- Azure
- English
- Health savings account
- Health insurance
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IT Support Engineer
AdvanTech —Gainesville, FL
- $50,000 - $70,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Mid-level
- Health insurance
- Dental insurance
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IT Support Engineer
TAG Solutions —Menands, NY
- $25 - $35 an hour
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health insurance
- Dental insurance
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Tech Support/Filemaker with some Admin/Accounting
Oishi's Property Management —Honolulu, HI
- $60,000 - $80,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Health insurance
- Dental insurance
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Onsite Support Engineer I
PATH FORWARD IT LLC —Indianapolis, IN
- On call
- In-person
- Ability to lift 25 pounds
- Entry level
- Paid holidays
- Disability insurance
12d
Technical Support Engineer
Dell International Services —San Mateo, CA
- From $90,000 a year
- Bachelor's degree
- Computer networking
- Communication skills
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Help Desk Support Engineer
SOSi —Florida
- $41,852 - $77,723 a year
- Full-time
- Remote
- Computer Science
- Mid-level
- 3 years
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IT Support Engineer (Remote - Chicago)
Xantrion —Remote
- $60,000 - $65,000 a year
- Full-time
- Remote
- Computer literacy
- No experience needed
- Mid-level
- Paid training
- Health insurance
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10d
IT Help Desk Engineer
Allen Control Systems —Austin, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
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IT Support Engineer (Remote - Boston)
Xantrion —Remote
- $60,000 - $65,000 a year
- Full-time
- Remote
- Computer literacy
- No experience needed
- Mid-level
- Paid training
- Health insurance
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10d
IT Support Engineer (Remote - Dallas)
Xantrion —Remote
- $60,000 - $65,000 a year
- Full-time
- Remote
- Computer literacy
- No experience needed
- Mid-level
- Paid training
- Health insurance
Quick Apply
10d
Associate Engineer, Tech support
Nagarro —Remote
- Entry level
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Engineer, Tech support
Nagarro —Remote
- Entry level
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Help Desk Support Engineer - SOUTHCOM EDA
Celestar Corporation —Remote
- Full-time
- Computer Science
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Helpdesk Engineer – Windows / Microsoft 365
Vichara —New York, NY
- $40 an hour
- Full-time
- Microsoft Outlook
- English
- Mid-level
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Junior Engineer - Tier 1 Helpdesk Support
Defense Unicorns —San Antonio, TX
- $102,000 - $138,000 a year
- On call
- Remote
- Azure
- Windows
- AWS
- Paid parental leave
- Health savings account
IT Helpdesk & Infrastructure Engineer
Protagonist Therapeutics —Newark, CA
- $125,000 - $155,000 a year
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
Systems Engineer 1 - Service Desk
Anatomy IT, LLC —Remote
- On call
- Remote
- Mid-level
- Windows
- AWS
- Disability insurance
- Health insurance
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IT Help Desk Engineer
C3 AI —Redwood City, CA
- $85,000 - $109,000 a year
- Mid-level
- Windows
- Microsoft Office
Help Desk Engineer
The Walker Group —Farmington, CT
- Mid-level
- 1 year
- Communication skills
- Paid parental leave
- Disability insurance

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Help Desk Engineer

Brown Jordan
El Paso, TX

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Job Details

Full-time
$75,000 - $80,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Spanish
Azure
MCP
Enterprise software
English
Microsoft Office
AWS
Bachelor's degree
Computer management
Video conferences (communication methods)
CompTIA Security+
CompTIA A+
Intune

Full Job Description

Job Title: Help Desk Engineer
Department: IT
Reports To: IT Manager
Location: Onsite EPDC

Position Summary

The Help Desk Engineer serves as a senior technical resource responsible for end-user support, systems administration, and infrastructure troubleshooting across the organization. This role goes beyond traditional desk functions — the ideal candidate takes ownership of complex technical issues, drives process improvements, and serves as a key escalation point for the IT environment.

The Help Desk Engineer must be comfortable working in a fast-paced, multi-site environment and capable of communicating technical concepts clearly to both English- and Spanish-speaking users. This position requires 24/7 on-call availability to support business-critical systems and minimize downtime across all locations.

End-User Support & Escalation

Provide first-, second-, and third-level technical support to onsite and remote users in both English and Spanish
Serve as the escalation point for complex or critical issues that exceed frontline support capabilities
Respond to, prioritize, troubleshoot, and resolve support requests via ticketing system, phone, email, chat, and in-person
Maintain proactive communication with end users and set clear resolution expectations
Be available 24/7 on call for after-hours, weekend, and emergency support situations

Endpoint & Account Administration

Provision and manage user accounts across Active Directory, Microsoft 365, and enterprise applications
Configure and deploy workstations, laptops (Windows and Mac), mobile devices, and peripherals
Lead OS imaging, deployment strategies, and device lifecycle management programs
Administer email environments including mailbox management, mail flow rules, and non-delivery diagnostics

Systems, Security & Infrastructure

Monitor, investigate, and respond to system alerts including disk capacity, malware events, patch failures, and performance degradation
Lead malware remediation efforts and manage endpoint security tooling
Troubleshoot and maintain antivirus agents, patch management pipelines, and system processes
Support network connectivity including printing, Wi-Fi, IP telephony, DHCP, DNS, and VPN
Assist with server-level troubleshooting and basic infrastructure support in coordination with senior IT staff

Engineering, Projects & Continuous Improvement

Lead and contribute system upgrades, office technology rollouts, and infrastructure improvements
Develop and maintain knowledge base documentation, SOPs, and internal IT procedures
Identify recurring issues and proactively implement solutions to reduce ticket volume and improve system reliability

Experience

Bachelor’s Degree
4–6 years of experience in Help Desk, Desktop Support, or IT Engineering roles with progressive responsibility
Bilingual proficiency in English and Spanish (spoken and written) — required
AI-literate and comfortable leveraging AI-enabled tools to improve troubleshooting efficiency, documentation quality, and service delivery
Experience supporting Windows and macOS in a domain environment
Strong working knowledge of Active Directory, Microsoft 365, Exchange Online, DNS, and Group Policy
Solid understanding of networking fundamentals (DHCP, Wi-Fi, DNS, RADIUS, TCP/IP, VPN)
Proven experience with endpoint imaging, device deployment, and lifecycle management
Ability to manage multiple concurrent priorities and perform under pressure
Excellent customer service, communication, and documentation skills
Must be available for 24/7 on-call rotation, including nights, weekends, and holidays

Technical Skills

· CompTIA A+, Network+, Security+, or Microsoft certifications (MCP, MCSA, or equivalent)
· Experience supporting video conferencing, AV systems, and collaboration technology
· Hands-on experience with endpoint management platforms (Intune, JAMF, Kandji, SCCM, etc.)
· Exposure to server administration, virtualization, or cloud environments (Azure, AWS)

Pay: $75,000.00 - $80,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Application Question(s):

Are you available for a 24/7 on-call rotation, including nights, weekends, and holidays?
Do you have a solid understanding of networking fundamentals (DHCP, Wi-Fi, DNS, RADIUS, TCP/IP, VPN)?

Education:

Bachelor's (Required)

Experience:

IT Engineering: 4 years (Required)

Language:

Spanish (Required)

Ability to Commute:

El Paso, TX 79905 (Required)

Work Location: In person

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