Top 2166 Help Desk Engineer Jobs

Senior Help Desk Engineer
System One —Bethesda, MD
- $80,000 - $95,000 a year
- Contract
- 5 years
- Windows
- Supervising experience
- Health insurance
- Dental insurance
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Help Desk Support Engineer
SOSi —Florida
- $41,852 - $77,723 a year
- Full-time
- Remote
- Computer Science
- Mid-level
- 3 years
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Systems Engineer 1 - Service Desk
Anatomy IT, LLC —Remote
- On call
- Remote
- Mid-level
- Windows
- AWS
- Disability insurance
- Health insurance
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Level 2 IT System Engineer - WFH
Edit Technology Solutions INC —Remote
- From $85,000 a month
- Full-time
- Remote
- 5 years
- Bachelor of Science
- English
- Paid holidays
- Health insurance
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8d
IT Help Desk Engineer
Allen Control Systems —Austin, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
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Help Desk Engineer
The Walker Group —Farmington, CT
- Mid-level
- 1 year
- Communication skills
- Paid parental leave
- Disability insurance
Help Desk Support Engineer - SOUTHCOM EDA
Celestar Corporation —Remote
- Full-time
- Computer Science
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
IT Support Engineer (MSP EXPERIENCE REQUIRED)
Confidential —Fort Myers, FL
- From $60,000 a year
- Full-time
- Background check
- Azure
- Software troubleshooting
- Health insurance
- Dental insurance
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Help Desk Engineer
Brown Jordan —El Paso, TX
- $75,000 - $80,000 a year
- Weekends as needed
- Spanish
- Azure
- English
- Health savings account
- Health insurance
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Level 2 Engineer/Technician (MSP Help Desk & Project Work)
TeamLogic IT, Memphis, TN —Memphis, TN
- $25 - $30 an hour
- Full-time
- Hybrid work
- Background check
- Software troubleshooting
- System design
- Health savings account
- Health insurance
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Service Desk Engineer III
Infinity Technology Services —Kansas City, MO
- $60,000 - $75,000 a year
- Weekends as needed
- Background check
- Azure
- 5 years
- Paid training
- Health insurance
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Service Support Engineer
Messer Cutting Systems, Inc. —Menomonee Falls, WI
- Full-time
- Computer literacy
- Mid-level
- Windows
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Tier 3 Engineer
Proven Business Systems LLC —Schaumburg, IL
- $75,000 - $100,000 a year
- Full-time
- Computer science
- 7 years
- Azure
- Paid parental leave
- Health savings account
DAF Support Engineer
Vantor Inc. —Longmont, CO
- $71,000 - $104,500 a year
- Full-time
- Computer Science
- Engineering
- Mid-level
- 401(k) matching
- Pet insurance
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IT Helpdesk Engineer
BlueBridge Networks —Cleveland, OH
- From $20 an hour
- 8 hour shift
- Software troubleshooting
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Stone - Support Engineer - Projects Orlando, FL
BearCom —Lake Mary, FL
- Computer Science
- System design
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
AI Platform Customer Support Engineer
DCI Solutions —Chantilly, VA
- $200,000 - $250,000 a year
- Full-time
- Computer Science
- Bachelor of Science
- Travel
- Health savings account
- Relocation assistance
Quick Apply
Systems Engineer
BMB Solutions —Hauppauge, NY
- $80,000 - $115,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Azure
- Mid-level
- Health savings account
- Health insurance
Technical Support Engineer, Business Systems
Maddox Industrial Transformer —Houston, TX
- $70,000 - $120,000 a year
- Full-time
- Research
- Mid-level
- Office
- Paid parental leave
- Paid holidays
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Technical Support Engineer (Hybrid)
NET Xperts LLC —Pittsburgh, PA
- $65,000 - $105,000 a year
- Overtime
- Hybrid work
- Computer science
- Computer Science
- Writing skills
- Free parking
- Health savings account
Quick Apply
12d

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Senior Help Desk Engineer

System One -
Bethesda, MD

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Job Details

Contract
$80,000 - $95,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Managing technical support teams
On-site technical support
Managing teams in a customer support role
Windows
Global team management
Supervising experience
Customer support ticket management
Desktop applications
Remote desktop tools
Productivity software
IT department experience
Ticketing system technical support

Full Job Description

Job Title: Senior Help Desk Engineer

Location: Onsite 5 days a week in Bethesda, Maryland

Type: Contract

Compensation: $80,000 - $95,000 annually

Contractor Work Model: Onsite

Security Clearance: US Citizenship required

Responsibilities

Manage and coordinate the activities of the onsite and offshore help desk team.
Serve as an escalation point for complex technical issues.
Monitor ticket queues and ensure SLAs are met.
Identify recurring issues and recommend process or infrastructure improvements.
Collaborate with internal departments to support technology needs and initiatives.
Maintain documentation and ensure knowledge sharing within the team.

Requirements

Minimum of 5+ years of IT support experience, including at least 2 years in a supervisory or lead role
Strong knowledge of Windows environments, Office 365, and common business applications
Experience managing hybrid or distributed support teams
Excellent problem-solving and communication skills
Familiarity with help desk ticketing systems and remote support tools
Onsite work commitment of 40 hours per week

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-2
#LI-CK1

Ref: #850-Rockville (ALTA IT)

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