Top 677 Help Desk I Jobs

Network Administrator I (Remote)
Connoisseur Media —Remote
- $45,000 - $55,000 a year
- On call
- Remote
- Google Workspace
- Mid-level
- 3 years
- AD&D insurance
- Disability insurance
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Tier I Customer Support Representatives (REMOTE)
Koniag Government Services —Remote
- Full-time
- Remote
- Bilingual
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Help Desk Support I
perfecta —Denver, CO
- Contract
- Research
- Entry level
- Commercial
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IT Help Desk
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- High school diploma or GED
- Communication skills
- Paid parental leave
- Paid holidays
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Help Desk / Service Desk Analyst I -4P/663
4P Consulting Inc. —Atlanta, GA
- Full-time
- Office
- Analysis skills
- Communication skills
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Help Desk Specialist (C&A)
Potomac Management —Washington, DC
- Mid-level
- Travel
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Service Desk Analyst I - 3rd Shift
Core BTS —Remote
- $21 - $23 an hour
- Full-time
- Fair chance
- 2 years
- Communication skills
- Paid training
- Paid holidays
Help Desk Technician I
Willdan —San Francisco, CA
- $30 - $35 an hour
- Hybrid work
- Office
- Windows
- Microsoft Office
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Help Desk Specialist I - Clinical Applications
Nuvodia, LLC —Remote
- $17.73 - $28.50 an hour
- Full-time
- Remote
- Pass drug screening
- HIPAA
- Driver's License
- Paid holidays
- Health insurance
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4d
Desktop Support Technician I (Virtual Service Tech)
Empower AI Inc. —Remote
- Full-time
- Microsoft Outlook
- Windows
- High school diploma or GED
Help Desk Specialist
The EDH Global —Portland, OR
- Full-time
- Mid-level
- Windows
- Team management
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Help Desk Support I
Software Technology Inc —Golden, CO
- Temporary
- Research
- Experience equivalent to degree accepted
- 1 year
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HELP DESK ANALYST I
Maine Community College System —Augusta, ME
- $21 an hour
- Online Application
- Windows
- In-person
- Associate's degree
- Paid holidays
- Health insurance
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Help Desk Specialist I (Copyright)
Computer World Services —Washington, DC
- $50,000 - $59,000 a year
- Full-time
- Research
- Mid-level
- High school diploma or GED
Help Desk Analyst
Software Technology Inc —Salem, OR
- Mid-level
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Tier I Help Desk Analyst
KeenLogic —Washington, DC
- Full-time
- Background check
- Research
- Mid-level
- Paid time off
- Vision insurance
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5d
Service Desk Analyst - 1st Shift
Core BTS —Remote
- $21 - $23 an hour
- Full-time
- Mid-level
- Fair chance
- 2 years
- Paid training
- Paid holidays
Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Writing skills
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Help Desk Specialist I (Tier I Agent – Internal)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Hybrid work
- Windows
- High school diploma or GED
- 1 year
- Paid holidays
- Health insurance
Quick Apply
IT Help Desk Level 1
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
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Network Administrator I (Remote)

Connoisseur Media -
Remote

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Job Details

$45,000 - $55,000 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Google Workspace
Serving clients
Employee relationship building
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer management
Software documentation
Microsoft 365 support
Desktop administration

Full Job Description

Connoisseur Media is seeking a motivated and experienced Network Administrator I – Help Desk professional to support employees across our growing organization. This is a fully remote position that plays a critical role in keeping our teams connected and productive across 40 markets nationwide. In this role, you will provide remote technical support for computers, software, and peripherals while helping maintain the systems and tools our teams rely on every day.

The ideal candidate has a passion for technology, strong communication and troubleshooting skills, and a friendly, customer-service-focused personality. You’ll diagnose and resolve hardware and software issues, support end-user devices and applications, assist employees through remote support sessions, manage onboarding and offboarding, and help maintain documentation and support procedures. This is a great opportunity for someone who enjoys solving technical challenges, helping others, and working in a fast-paced, collaborative environment while supporting the technology that keeps our organization running smoothly. Preference may be given to a candidate in the Eastern time zone or with the willingness to work at 6 AM Eastern.

Responsibilities for this position may include:

Remote support for the operation of computers, software, and peripherals.
Configuring, installing, and supporting desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other general peripherals.
Desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management.
Diagnosing hardware and software failures, communicating remediation plans to users, and providing status updates.
Supporting proprietary software and 3rd-party applications.
Providing virtual assistance sessions using various remote desktop tools.
Developing end-user documentation and instructions.
Performing diagnostics, analysis, repairs, or the replacement of hardware for PCs, laptops, network equipment, and printers.
Following set policies and procedures when assisting clients to ensure proper handling of requests.
Contributing knowledge and updating information to maintain the Help Desk SOPs and training manuals for support.
Maintaining a professional attitude and appearance, providing excellent customer service at all times, including maintaining a good work ethic and assisting others when needed.
Supporting continuous improvement in the process and quality of the operations.
Building effective working relationships with your internal customers and team members.
Must be self-motivated and adaptable to learning and understanding new technologies.
Must be able to prioritize and manage multiple tasks to meet Service Level Agreements.
Must have strong analytical, problem-solving, and decision-making abilities.
Must have the ability to work both independently and in a team environment.
Must be flexible to change and have the ability to work in a fast-paced environment.
Any other duties assigned by senior management.

Requirements of this position include the following:

3+ years’ experience installing, configuring, integrating, and administering desktops on the Windows platform. Knowledge of iOS is a plus.
Experience managing Microsoft O365 tenants.
Experience managing Google Workspace tenants.
Developing and maintaining internal documentation and diagrams.
Must have great customer service and experience interfacing with customers.
Excellent oral and written communication skills.
Work well under pressure and able to meet deadlines.
Ability to work remotely. A computer will be provided.
Available outside of regular work hours to be in an on-call rotation.

Additional skills and experience that may factor into consideration:

Experience in broadcast media hardware/software.
Experience using/managing Zendesk Help Desk.
Microsoft Visio.
Experience with business-class firewalls, including NAT/PAT, routing, access rules, and VPNs.
Experience configuring managed switches and VLANs.
Configuring, installing, and supporting network and firewall equipment such as routers, firewalls, and managed switches with the guidance of senior staff.

Benefits:

Connoisseur invests in people who invest in themselves and offers employees a competitive package of health and welfare benefits.

Comprehensive Benefits Package: Medical, Dental, and Vision. Supplement Life Insurance, AD&D Coverage, STD, and LTD coverage.
Paid Time Off: 17 PTO days and 10 company holidays.
401(k) Retirement Plan: Employer matching to support your future financial goals.
Employee Assistance Program: Free support services for you and your household.

Salary Range: $45,000 - $55,000 DOE

Discover Your Passion at Connoisseur!

We are Connoisseur Media, a broadcast and digital media company serving audiences, advertisers, and local communities. Recognized as one of the top 10 radio broadcasters in the U.S., we operate 182 radio stations in 40 markets and run a growing digital marketing business. From music and news to community events, we create media that matters. Through Connrex Digital, we help brands thrive with smart strategies, engaging stories, and expert PR. At our core, people are our passion and the heart of the Company, and we’re proud to be community-minded, with employees who love getting involved and making a difference.

Connoisseur Media is an Equal Opportunity Employer and participates in E-Verify. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

If you need an accommodation to complete the application process, please contact us at 1-877-459-5750 or [email protected] and include your full name, contact information, and the accommodation needed to assist you with the application process.

Quick Apply

Refine Your Search

Help Desk I jobs

Network Administrator I (Remote)

Tier I Customer Support Representatives (REMOTE)

Help Desk Support I

IT Help Desk

Help Desk / Service Desk Analyst I -4P/663

Help Desk Specialist (C&A)

Service Desk Analyst I - 3rd Shift

Help Desk Technician I

Help Desk Specialist I - Clinical Applications

Desktop Support Technician I (Virtual Service Tech)

Help Desk Specialist

Help Desk Support I

HELP DESK ANALYST I

Help Desk Specialist I (Copyright)

Help Desk Analyst

Tier I Help Desk Analyst

Service Desk Analyst - 1st Shift

Support Analyst I (Remote)

Help Desk Specialist I (Tier I Agent – Internal)

IT Help Desk Level 1

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