Top 21567 Help Desk It Jobs

IT Help Desk
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- High school diploma or GED
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
IT Helpdesk Technician
Helpt —Remote
- From $18 an hour
- Weekends as needed
- Remote
- Windows
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Help Desk Specialist
Concept Plus —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Dental insurance
Quick Apply
Entry-Level Computer Support Technician
IT-Solution Services LLC —Tannersville, PA
- $22 - $25 an hour
- Part-time
- Remote
- Windows
- Analysis skills
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician (Part-Time, REMOTE)
Connection —Remote
- $38 - $40 an hour
- Part-time
- Remote
- 5 years
- Windows
- Organizational skills
12d
IT Help Desk Level 1
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
Quick Apply
Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
- Remote
- Communication skills
- Entry level
Quick Apply
Technical Support Specialist
PatientNow —Remote
- $24 - $26 an hour
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
EHR Helpdesk Analyst- REMOTE
Software Technology Inc —Remote
- Remote
- HIPAA
- Mid-level
Quick Apply
Help Desk Technical Support Specialist - East Coast Hours (5am to 2pm Pacific)
myCRE, Inc —San Diego, CA
- $50,000 - $70,000 a year
- Weekends as needed
- Remote
- Mid-level
- Windows
- High school diploma or GED
- Mileage reimbursement
- Health insurance
Quick Apply
IT Service Desk Support Specialist
RAYUS Radiology —Saint Louis Park, MN
- $20.70 - $29.93 an hour
- Full-time
- Remote
- Computer Science
- HIPAA
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Computer Operator IV
Consolidated Networks Corporation (CNC) —Fort Irwin, CA
- $33.24 an hour
- Full-time
- 5 years
- Writing skills
- Windows
- Profit sharing
- Paid holidays
Quick Apply
5d
[Lotte Plaza Market] Korean Bilingual IT Support & Field Technician (한국어 가능자)
Sungwon Distributor LLC —Jessup, MD
- $20 - $28 an hour
- Part-time
- Bilingual
- English
- Administrative experience
Quick Apply
11d
IT Service Desk Specialist
Hodgson Russ LLP —Buffalo, NY
- $52,572 - $62,000 a year
- Online Application
- Background check
- Computer Science
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Help Desk Technician
W&W AFCO Steel —San Angelo, TX
- $18 - $20 an hour
- Full-time
- Background check
- Fair chance
- In-person
IT Support Engineer (MSP EXPERIENCE REQUIRED)
Confidential —Fort Myers, FL
- From $60,000 a year
- Full-time
- Background check
- Azure
- Software troubleshooting
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist
Legal Monkeys —College Station, TX
- $1 an hour
- Full-time
- Computer science
- Computer Science
- HIPAA
- Paid holidays
- Health insurance
2d
Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for Help Desk It

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Help Desk It jobs near

IT Help Desk

Trapp Technology -
Phoenix, AZ

Quick Apply

Job Details

Full-time
$17 - $24 an hour

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

High school diploma or GED
CompTIA A+

Full Job Description

Company Description

Trapp Technology is a managed services provider delivering cloud, IT, and cybersecurity solutions to businesses across the United States. We help organizations simplify technology, improve security, and support growth through proactive, fully managed services.

Role Summary

The Service Delivery Technician I provides technical support to clients within Trapp Technology’s managed IT services environment through tickets, chat, and phone support. This role troubleshoots customer issues, maintains server and workstation performance, and ensures timely resolution while delivering an excellent customer experience.

This position also serves as a technical resource for Level I technicians by providing guidance, answering questions, and assisting with escalated issues. We are looking for technicians who take ownership of problems, communicate proactively with clients and teammates, and enjoy developing their technical skills while supporting others.

For experienced candidates, this role may follow a Level 2 development track. Experienced new hires participate in structured onboarding and training and if eligible, transition into the Service Delivery Technician II upon successful completion of defined training milestones.

Full-time remote position. Must be located in Greater Phoenix, Arizona.
Pay Rate: $17.00–$24.00/hour depending on experience.
Schedule: Monday–Friday, 10:00 AM–7:00 PM (Arizona)

Key Responsibilities

Maintains availability to receive escalated inbound calls, support tickets, and web chats.
Interprets customer-reported issues, troubleshoots effectively, provides solutions, and documents interactions clearly.
Supports and assists Level I technicians by providing technical direction and answering questions in team communication channels promptly.
Assesses customer technical support needs and routes or resolves tickets using documented procedures and available tools.
Provides technical guidance by identifying problems, researching solutions, following knowledgebase articles, and guiding clients through corrective steps.
Proactively creates and updates knowledge base articles and documentation.
Achieves predetermined service and performance goals
Follows designated workflows and escalation procedures while maximizing support efficiency.
Participates in Trapp internal meetings and required Trainings
Maintains a professional image and demonstrates and adheres all Trapp Policies and Procedures
Other Duties as assigned

Short-Term Success Metrics (First 90 Days)

During the first 90 days, technicians participate in structured onboarding focused on Trapp Technology’s internal systems, technologies, services, and processes. Success includes:

Completing required onboarding and technical training modules
Demonstrating proficiency with internal tools, workflows, and documentation standards
Effectively supporting customers through ticket, chat, and phone channels under guidance
Following escalation procedures and service delivery expectations
Demonstrating technical readiness to support Level I technicians and handle escalated issues
Meeting defined quality, communication, and performance expectations

Successful completion of these milestones is required for transition into the Service Delivery Technician II role.

Qualifications

High school diploma required
CompTIA A + certification required
2+ years of technical customer support experience or help desk experience (MSP experience preferred).
Strong troubleshooting skills with the ability to isolate and resolve issues quickly
Excellent communication skills, including verbal, written, and active listening abilities
Ability to compose grammatically correct, concise, and accurate notes
Ability to thrive in a fast-paced, technically advanced environment

Work Environment & Benefits

Trapp Technology and ArmorPoint take pride in a workplace defined by positivity, respect, and collaboration – where a strong work ethic, innovation, and mutual trust drive personal and company growth. We value our team members and offer a competitive benefit package, as listed below:

100% employer-funded insurance for employee-only medical, dental, and vision coverage
Generous employer-funded insurance for family medical, dental, and vision coverage
401 (k) plan with company match
Employer-sponsored life insurance
Paid parental leave
3 weeks of paid time off, accrued annually
8 company-paid holidays and 2 floating holidays each year
Certification and training reimbursement program for approved learning expenses
100% remote position (must be located within an approved state in the United States)
Company equipment provided

Quick Apply

Refine Your Search

Help Desk It jobs

IT Help Desk

IT Help Desk Technician

IT Specialist (Tier 1)

IT Helpdesk Technician

Help Desk Specialist

Entry-Level Computer Support Technician

IT Support Technician (Part-Time, REMOTE)

IT Help Desk Level 1

Technical Service Desk Analyst - PT (Remote)

Technical Support Specialist

EHR Helpdesk Analyst- REMOTE

Help Desk Technical Support Specialist - East Coast Hours (5am to 2pm Pacific)

IT Service Desk Support Specialist

Computer Operator IV

[Lotte Plaza Market] Korean Bilingual IT Support & Field Technician (한국어 가능자)

IT Service Desk Specialist

Help Desk Technician

IT Support Engineer (MSP EXPERIENCE REQUIRED)

IT Support Specialist

Technical Support Manager - HVAC Construction

I want to receive the latest job alert for Help Desk It

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected